Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

RAJESHWARAN M

Summary

Identity and Access Management (IAM) Lead with 4+ years of experience in Service Management, Incident Management, and Production Support in enterprise environments. Skilled in SailPoint IdentityNow, CyberArk, Active Directory, SSO, PAM, and ITIL processes. Proven leadership in managing 12-member teams, handling P1 incidents, and delivering secure access across APAC regions. Strong capability in SLA reporting, automation reviews, and stakeholder management.

Overview

4
4
years of professional experience

Work History

Synergy APAC Taiwan Ext Project Tech Lead

AIG
12.2024 - Current
  • Lead IAM operations across 72 applications for the APAC region.
  • Manage end-to-end user lifecycle, including provisioning, de-provisioning, and access modifications.
  • Support web and SQL-based applications across Malaysia, Singapore, Taiwan, Australia, Thailand, and New Zealand.
  • Handle HRSS termination requests, and ensure timely access revocation.
  • Monitor and resolve access incidents via ServiceNow queues.
  • Provide L2 support for escalated IAM issues, and coordinate with cross-functional teams.
  • Prepare Weekly Status Reports (WSR) and Monthly Service Reports (MSR).
  • Conduct bot extraction reviews to ensure automation stability.
  • Participate in the IAM roadmap and standards development.
  • Maintain stakeholder relationships, and ensure service delivery excellence.

Pharmacy Support

Humana
06.2022 - 11.2024
  • Provided 24/7 production support and incident management.
  • Resolved incidents within SLA, and escalated P1 issues.
  • Led a team of 12, including governance calls and shift planning.
  • Monitored specialty tickets and coordinated with onshore teams.
  • Generated weekly, monthly, and quarterly incident reports.
  • Handled privilege updates, password resets, and troubleshooting.
  • Created AGADIA tickets for escalations, and coordinated bridge calls.
  • Awarded for proactive incident management and issue resolution.

Program Analyst Trainee

Cognizant
10.2021 - 02.2022
  • Academic training in HTML, CSS, SQL, MS Word, Power Point, Power BI Basics

Education

Bachelor of Engineering (BE) - Electrical & Electronics Engineering

VSB Engineering College
Karur, Tamil Nadu
Karur, Tamil Nadu

Skills

  • IAM, PAM, SSO
  • Incident management
  • ServiceNow ticketing
  • User provisioning and de-provisioning
  • Active Directory, CyberArk
  • SailPoint IdentityNow
  • SQL
  • Production and application support
  • WSR/MSR reporting
  • Application support
  • Incident resolution
  • Production support

Accomplishments

• Best Employee Award (Individual and Team) – Recognized by client and management.
• Identified as key resource for smooth transition.

Timeline

Synergy APAC Taiwan Ext Project Tech Lead

AIG
12.2024 - Current

Pharmacy Support

Humana
06.2022 - 11.2024

Program Analyst Trainee

Cognizant
10.2021 - 02.2022

Bachelor of Engineering (BE) - Electrical & Electronics Engineering

VSB Engineering College
RAJESHWARAN M