
Identity and Access Management (IAM) Lead with 4+ years of experience in Service Management, Incident Management, and Production Support in enterprise environments. Skilled in SailPoint IdentityNow, CyberArk, Active Directory, SSO, PAM, and ITIL processes. Proven leadership in managing 12-member teams, handling P1 incidents, and delivering secure access across APAC regions. Strong capability in SLA reporting, automation reviews, and stakeholder management.