Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline
BusinessDevelopmentManager
Rajeshwari Shitole

Rajeshwari Shitole

Pune

Summary

Results-driven Marketing and Brand Management professional with a robust background in Customer Service, Retail, and Hospitality. Expertise in enhancing brand visibility and market expansion while driving customer engagement. Demonstrates a strong ability to leverage creative and analytical skills in high-pressure environments, consistently achieving impactful results. Recognized for collaborative teamwork and effective leadership abilities.

Overview

6
6
years of professional experience

Work History

Business Development Manager

iKore Pilates
Pune
01.2025 - Current
  • Identify and pursue new business opportunities to drive revenue growth.
  • Enhanced customer loyalty through effective relationship management, resulting in increased sales.
  • Utilized CRM tools for lead tracking, pipeline management, and sales data analysis.
  • Develop and deliver business proposals, presentations, and sales reports.
  • Use Google Sheets to track metrics, generate reports, and manage data efficiently.
  • Coordinate efforts with internal teams to synchronize business development plans.

Staff Support Agent

HAP Solutions
Manchester
03.2024 - 11.2024
  • Liaising with temporary staff: managing telephone inquiries and email correspondence
  • Proficient in utilizing various IT systems and in-house databases, including Google Sheets, MS Excel and Parim
  • Providing excellent customer service and co-ordinating shift bookings for staff using scheduling systems and adhering to established procedures
  • Assisting staff with shift related inquiries both on-site and in advance while co-ordinating with staffing team
  • Supported on-site operations team at a concert during festival season, aiding with sign-in and accreditation of temporary staff

Retail and F&B Assistant

Deansgate General Store
Manchester
02.2023 - 12.2023
  • Demonstrated excellent customer service skills in a fast-paced retail environment
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
  • Utilised point-of-sale (POS) system to accurately process customer payments
  • Prepared and served coffee drinks with excellent presentation and taste
  • Performed daily reconciliation of cash transactions, resulting in a balanced till at the end of each shift

Retail Assistant

Harry Potter Forbidden Forest Experience
Cheshire
09.2022 - 01.2023
  • Developed and maintained product knowledge to answer customer inquiries and promote sale
  • Welcomed customers in a friendly, professional manner, resulting in an increase in customer satisfaction ratings
  • Restocked shelves and displays to ensure a neat and organized shopping environment
  • Handled credit card transactions accurately and efficiently

Marketing Internship

My Skin Universe
Pune
12.2020 - 08.2021
  • Conducted market research and analyses to identify new business opportunities and trends
  • Monitored inventory levels to ensure product availability and accuracy of inventory records
  • Processed and tracked invoices, purchase orders, and other payments to ensure accuracy and timely processing
  • Generated leads by actively engaging with potential customers through social media and brand websites
  • Implemented a sales pitch that effectively communicated the benefits of the website and resulted in an increase in conversions
  • Created and updated spreadsheets, databases, and other documents using Microsoft Excel
  • Coordinated with the development team to ensure the website works smoothly by raising tickets and prioritising tasks

Freelance Content Writer

mydigital.io
Remote
03.2021 - 05.2021
  • Collaborated with other writers and editors to ensure quality and accuracy of content
  • Edited and proofread articles for accuracy and clarity, ensuring quality and consistency in the published content
  • Conducted keyword research and developed SEO-friendly content titles and meta descriptions to maximize content visibility

Recruitment Internship

Enflexis Solutions
Pune
06.2019 - 08.2019
  • Conducted interviews to evaluate candidate skills and assess cultural fit
  • Maintained a talent database to store and track information about candidates
  • Utilised LinkedIn and Indian Job Boards to promote job openings and engage with potential candidates

Education

MSc - Marketing and Brand Management

University Of Stirling
Stirling
11.2022

Bachelors - Business Administration

University Of Pune
Pune, India
04.2020

Skills

  • Scheduling
  • Billing
  • Communications
  • Teamwork
  • Sales
  • Customer Service
  • Retail
  • Lead Generation
  • Hospitality
  • Marketing
  • Social Media
  • Microsoft Office
  • Event coordination

Software

Yati

Zoho

SPSS

Parim

Fathom

Canva

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Business Development Manager

iKore Pilates
01.2025 - Current

Staff Support Agent

HAP Solutions
03.2024 - 11.2024

Retail and F&B Assistant

Deansgate General Store
02.2023 - 12.2023

Retail Assistant

Harry Potter Forbidden Forest Experience
09.2022 - 01.2023

Freelance Content Writer

mydigital.io
03.2021 - 05.2021

Marketing Internship

My Skin Universe
12.2020 - 08.2021

Recruitment Internship

Enflexis Solutions
06.2019 - 08.2019

MSc - Marketing and Brand Management

University Of Stirling

Bachelors - Business Administration

University Of Pune

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