Rajeshwari Shitole
Pune
Summary
Marketing and Brand Management postgraduate with a demonstrated history of working in Customer Service, Retail and Hospitality. A creative and analytical mindset with an ability to work under pressure. An experienced team player with an ability to lead and collaborate efficiently.
Overview
5
5
years of professional experience
Work History
Staff Support Agent
HAP Solutions
Manchester
03.2024 - 11.2024
- Liaising with temporary staff: managing telephone inquiries and email correspondence
- Proficient in utilizing various IT systems and in-house databases, including Google Sheets, MS Excel and Parim
- Providing excellent customer service and co-ordinating shift bookings for staff using scheduling systems and adhering to established procedures
- Assisting staff with shift related inquiries both on-site and in advance while co-ordinating with staffing team
- Supported on-site operations team at a concert during festival season, aiding with sign-in and accreditation of temporary staff
Retail and F&B Assistant
Deansgate General Store
Manchester
02.2023 - 12.2023
- Demonstrated excellent customer service skills in a fast-paced retail environment
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Utilised point-of-sale (POS) system to accurately process customer payments
- Prepared and served coffee drinks with excellent presentation and taste
- Performed daily reconciliation of cash transactions, resulting in a balanced till at the end of each shift
Retail Assistant
Harry Potter Forbidden Forest Experience
Cheshire
09.2022 - 01.2023
- Developed and maintained product knowledge to answer customer inquiries and promote sale
- Welcomed customers in a friendly, professional manner, resulting in an increase in customer satisfaction ratings
- Restocked shelves and displays to ensure a neat and organized shopping environment
- Handled credit card transactions accurately and efficiently
Marketing Internship
My Skin Universe
Pune
12.2020 - 08.2021
- Conducted market research and analyses to identify new business opportunities and trends
- Monitored inventory levels to ensure product availability and accuracy of inventory records
- Processed and tracked invoices, purchase orders, and other payments to ensure accuracy and timely processing
- Generated leads by actively engaging with potential customers through social media and brand websites
- Implemented a sales pitch that effectively communicated the benefits of the website and resulted in an increase in conversions
- Created and updated spreadsheets, databases, and other documents using Microsoft Excel
- Coordinated with the development team to ensure the website works smoothly by raising tickets and prioritising tasks
Freelance Content Writer
mydigital.io
Remote
03.2021 - 05.2021
- Collaborated with other writers and editors to ensure quality and accuracy of content
- Edited and proofread articles for accuracy and clarity, ensuring quality and consistency in the published content
- Conducted keyword research and developed SEO-friendly content titles and meta descriptions to maximize content visibility
Recruitment Internship
Enflexis Solutions
Pune
06.2019 - 08.2019
- Conducted interviews to evaluate candidate skills and assess cultural fit
- Maintained a talent database to store and track information about candidates
- Utilised LinkedIn and Indian Job Boards to promote job openings and engage with potential candidates
Education
MSc - Marketing and Brand Management
University Of Stirling
Stirling11.2022
Bachelors - Business Administration
University Of Pune
Pune, India04.2020
Skills
- Scheduling
- Billing
- Communications
- Teamwork
- Sales
- Customer Service
- Retail
- Lead Generation
- Hospitality
- Marketing
- Social Media
- Microsoft Office
- Event coordination
Timeline
Staff Support Agent
HAP Solutions
03.2024 - 11.2024
Retail and F&B Assistant
Deansgate General Store
02.2023 - 12.2023
Retail Assistant
Harry Potter Forbidden Forest Experience
09.2022 - 01.2023
Freelance Content Writer
mydigital.io
03.2021 - 05.2021
Marketing Internship
My Skin Universe
12.2020 - 08.2021
Recruitment Internship
Enflexis Solutions
06.2019 - 08.2019
MSc - Marketing and Brand Management
University Of Stirling
Bachelors - Business Administration
University Of Pune
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