Rajeswari Ramanarayanan

• Integrated AP workflows for 150 FTEs into a U.S. Legal process, including vendor onboarding and invoice lifecycle alignment.
• Designed ILT and VCT training modules for AP teams, ensuring compliance and operational readiness.
• Conducted tollgate reviews and stakeholder engagement to maintain AP continuity post-transition.

• Oversaw AP operations in APAC, UAE, and UK, ensuring timely invoice processing and vendor reconciliation.
• Developed best practice procedures and quick reference guides for efficient AP workflows.
• Collaborated with DevOps to automate readiness assessments, enhancing operational efficiency.
• Conducted client governance reviews to ensure adherence to service level agreements for payment cycles.

• Scoped accounts payable projects, including invoice mapping and vendor payment scheduling.
• Integrated quality checks into QMS and ISMS frameworks for accounts payable.
• Directed user acceptance testing and coordinated training sessions for finance teams on accounts payable systems.

• Optimized invoice processing and vendor payment cycles for 300 FTEs in AP operations.
• Developed AP-specific training programs to enhance team effectiveness.
• Handled escalations regarding payment disputes to maintain vendor relationships.
• Conducted performance evaluations, aligning KRAs with AP objectives.

Established comprehensive customer service processes to ensure seamless service continuity.

Led implementation of Robotic Process Automation (RPA) for L1 support, achieving 37% efficiency increase and 28% accuracy improvement.

Developed and monitored SOPs, KPIs, and SLAs to enhance operational excellence.

Facilitated client engagement through leading meetings, due diligence sessions, and collaborative workshops.

Led operations to identify solutions for existing and new clients, aligning with client requirements and business goals.

Coordinated stakeholder responsibilities through effective delegation and scheduling, ensuring smooth project execution.

Delivered scalable solutions in content enhancement, data management, research, and analytics using IT-enabled platforms.

Managed vendor relationships by verifying deliverables and approving payments to ensure compliance with project terms.

• Ensured audit compliance by managing AP documentation per IQMS standards.
• Conducted performance reviews and coaching for AP teams to enhance productivity.
• Maintained zero Non-Conformities (NCs) during AP audits, demonstrating operational excellence.

Spearheaded operations management for collections, credits, and accounts receivable processes.

Ensured effective knowledge transfer to enhance operational efficiency and maintain high performance standards.

Coordinated with clients to achieve all Master Service Level Agreements and turnaround time targets.

Oversaw process management and performance metrics to uphold operational effectiveness.

Prepared statements of work, forecasted operational volumes, and established FTE baselines for resource planning.

Developed Standard Operating Procedures and training manuals to support project execution.

Implemented process improvements using SPS, LEAN, and DMAIC methodologies to drive project efficiency.

Conducted monthly forecasting, consistently meeting SLAs and completing projects ahead of turnaround times.

Managed accounts receivable process for finance and accounting credits, serving as single point of contact offshore.

Project managed payment collections for B2B and B2C customers, utilizing extensive legacy procedures.

Conducted aging analysis on accounts, implementing necessary actions based on findings.

Applied funds inflow effectively into multiple payment inboxes according to legacy protocols.

Established credit limits for existing and newly acquired customers per standard operating procedures.