Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rajeswori Roul

Rajeswori Roul

New Delhi

Summary

Friendly and efficient Customer Service Executive devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding airline standards with strong skill in retaining service information to provide effective issue resolution. Skilled in assessing passenger needs, generating leads and handling passenger complaints and concerns.

Overview

2
2
years of professional experience

Work History

Customer Service Officer

Akasa Airline
Delhi International Airport
06.2023 - Current
  • Assisting passengers by providing information, responding to questions, providing directions and attending to their other needs. Helping passengers with inquiries about delayed or lost baggage.
  • Manning the check-in counters for checking the departing passengers in for their flights, assisting passengers with luggage check-ins at the ticket counter and confirming the identities of passengers & providing them with boarding passes.
  • Manning boarding gates and arrival gates for attending to customers before they board, after they land, or when they are switching between flights and Making sure that all baggage is delivered.
  • Manning airline ticketing counter for making reservation and issuing tickets to passengers. Daily collection of cash and ensuring its deposit to bank.
  • Assisting disabled passengers and those with small children and giving special assistance to disabled passengers

Customer Service Associate

Aroon Aviation
Goa International Airport
01.2022 - 03.2023
  • Provide excellent customer service to passenger by assisting with inquiries, offering directions and ensuring a positive airport experience.
  • Ensure compliance with airport security regulations and protocols in order to maintain a safe environment for all personnel and passengers.
  • Inspect and maintain airport terminal facilities to ensure cleanliness, safety and functionality.
  • Collaborate with airline staff, ground crew and airport personnel to coordinate and prioritize tasks effectively.
  • Maintain accurate records of activities for future reference.

Education

Diploma - Aviation, Hospitality And Travel Management

Frankfinn Institute of Air Hostess Training
Bhubaneswar
09-2019

Bachelor of Arts - English

IGNOU
New Delhi, India
11-2018

Skills

  • Good communication, planning and organising skills
  • Clam and friendly personality
  • Ability to work under any pressure and condition
  • Ability to work in Team as well as independently
  • Good health, energy and stamina for working long and irregular hours
  • Adaptability and Willingness to learn accompanied by good analytical and problem solving skills

Accomplishments

  • Achieved 1stPosition in district level running.
  • Participated in state level athletes.
  • Got best personality award in student development capsule from Frankfinn.

Timeline

Customer Service Officer

Akasa Airline
06.2023 - Current

Customer Service Associate

Aroon Aviation
01.2022 - 03.2023

Diploma - Aviation, Hospitality And Travel Management

Frankfinn Institute of Air Hostess Training

Bachelor of Arts - English

IGNOU

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Rajeswori Roul