Rajganesh Manoharan

• Monitor and manage IT support functions, ensuring optimal service levels.
• Take ownership of critical incidents, coordinate resolution efforts, and communicate with stakeholders.
• Maintain strong relationships with clients, understand their needs, and ensure satisfaction.
• Track KPIs, analyze service performance, and implement improvements.
• Led the seamless migration of batch scheduler servers from on-premises to Azure cloud.
• Oversee budgets, allocate resources effectively, and ensure cost-efficient service delivery.
• Plan P&L to align with business goals and service delivery needs.
• Evaluating profitability, tracking financial KPIs, and making strategic decisions.
• Prepare the client visit agenda, objectives, and logistics.
• Align all key stakeholders, and present current practice capabilities and roadmap.
• Demonstrate value-added services and best practices implemented across practices.
• Summarize key takeaways and action items for the client visit.
• Leads governance meetings, reviews KPIs, resolves issues, ensures compliance, aligns strategy, and engages stakeholders for service excellence.
• Participate in the Request for Proposal (RFP) - defines the service scope, aligns resources, assesses risks, ensures compliance, and aligns to meet client needs.
• Identify GenAI opportunities, align with business needs, pilot solutions, ensure stakeholder buy-in, scale implementation, monitor impact, and optimize workflows for efficiency and innovation.

• Supported mainframe console and batch monitoring for multiple clients.
• Mainframe Console Monitoring – Oversee system alerts, troubleshoot issues, and ensure smooth operations.
• Schedule and monitor batch cycles using ESP, CA7, and Control-M, ensuring timely execution.
• IPL (Initial Program Load) – Perform system startups, shutdowns, and recoveries as needed.
• Monitor resource utilization, and optimize workload distribution.
• Participated in the Data Center Migration, ensuring minimal disruption and seamless transitions.
• Planned and executed the annual DR test.
• Participated in team meetings to discuss project progress updates.

Mainframe Console Operations. Batch Job Management. CA7 CONTROL-M OPC ESP

• Monitor alerts from LPARs, and respond to outstanding messages (WTOR).
• Perform IPL during scheduled changes, and on HMC/GDPS.
• Monitor SPOOL usage, SMF dataset usage, and check for conflicts.
• Start/stop subsystems, restart CICS regions, DB2, and started tasks.
• Handle CICS program alerts, and perform HOT/COLD restarts.
• Issue MVS/JES commands, and manage initiators.
• Restart, force complete, or cancel jobs from the CA7 queue.
• Add or delete dependencies, monitor month-end job flow, and handle late jobs.
• Run jobs from the CA7 override library, and bypass downstream triggers.
• Add jobs to the schedule, restart from specific steps, and force OK jobs.
• Hold/release jobs, check conditions, and bypass time dependencies.
• Confirm jobs on wait, and analyze scheduling conflicts.
• Handle late applications, schedule ad-hoc jobs, and promote emergency changes.
• Switch systems during weekend changes, and manage workstation holds.
• Execute daily production tasks, and schedule SMF dataset dumps.
• Remove predecessors, successors, and restart jobs from override libraries.
• Force complete jobs/applications, and manage job holds/releases.