Rajhesh Kumar
Team Leader
Chennai
Summary
Adept at operations management and fostering customer focus, I significantly enhanced team performance and customer satisfaction at Precision Techserve. Leveraging skills in performance improvement and strategic problem-solving, I successfully led cross-functional projects, achieving goals efficiently. My leadership and technical expertise have consistently driven positive outcomes, demonstrating a strong commitment to excellence and innovation.
Overview
14
14
years of professional experience
Work History
Team Lead
Precision Techserve
08.2022 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
System Engineer
Precision Techserve
03.2013 - 08.2022
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
FMS Engineer
PCS Technology
03.2011 - 09.2012
- Ensured compliance with relevant industry standards and regulations during all phases of project execution.
- Collaborated with cross-functional teams for successful project completion within budget and on schedule.
- Provided technical support to clients, resolving issues promptly and ensuring customer satisfaction.
- Managed budgets for multiple projects simultaneously while prioritizing tasks according to urgency and resource allocation constraints.
Education
Bachelor of Science - Computer Application
Madras University
Chennai, India 04.2001 -
Diploma - ECE
Vel Tech Polytechnic
Chennai 04.2001 -
Skills
Operations Management
Timeline
Team Lead
Precision Techserve
08.2022 - Current
System Engineer
Precision Techserve
03.2013 - 08.2022
FMS Engineer
PCS Technology
03.2011 - 09.2012
Bachelor of Science - Computer Application
Madras University
04.2001 -
Diploma - ECE
Vel Tech Polytechnic
04.2001 -
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