RAJHVEER KUMAR

· Managing Core IC Group Clients: House of Tatas, Birla group, L&T, Vedanta and others.

· Ensure quality of client acquisition, identify prospect and convert in line with Bank’s appetite and Banking strategy.

· Leverage on SCB’s unique network and full franchise across Asia, Africa, and the Middle East and facilitate the expansion of these investments across regions.

· Achieved significant mileage for the bank in delivering financing solutions for the client groups.

· Review and monitor clients profitability to ensure there are no revenue leakages.

· Working with Credit Analyst for resolving Credit queries and obtain all pre-deal clearance.

· Senior Client calling and briefing on regular basis for account maintenance and deal negotiation.

· Work closely with CA, product partners and analyse

a) wallet size

b) determine appropriateness of the product and

c) work out a comprehensive account plan from a one-bank perspective Successfully negotiate and close out pricing and other deal dynamics with client

• Communicated all capacity, sourcing and technology gaps with upper management.
• Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
• Set up meetings between senior leadership and third-party stakeholders to conduct joint operations and cement partnerships.
• Assisted with internal and external audits and inspections by liaising with representatives in regards to legal and compliance issues.
• Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.
• Led projects and analyzed data to identify opportunities for improvement.
• Saved $ 17 million by implementing cost-saving initiatives that addressed long-standing problems.
• Maintained effective working relationships with regulatory authorities and customers.
• Identified issues, analyzed information and provided solutions to problems.

• Accolade Winning Client servicing for some of the largest corporations and multi-nationals from 2008 through 2012, 13, namely: Shell India Markets Private limited,
• Vodafone, Larsen & Toubro, BPCL, Thomson Reuters - to name a few
• Ensured delivery of high quality and standards in client servicing effectively through monitoring, understanding and quick resolutions
• Measured and recorded a 95% before time resolution of issues
• Effective client migrations achieved through banking ecosystems set-up within the bank, thereby realising the full potential of the ecosystem
• This led to higher client satisfaction scores, better service delivery and helped ensure a delightful customer experience
• Credit Cards, Priority Banking
• Accountable for the performance of an individual's own client book
• Deliver revenue, growth targets and key operating metrics (such as tail accounts management, client acquisition, client satisfaction, portfolio mix)
• Generate the healthy pipeline of target market prospects and convert them into clients
• Grow client portfolio size by deepening existing customer relationships
• Implement an asset allocation in line with the client needs, and model portfolios as benchmarks
• Deliver, monitor and review solutions to clients based on client investment profile
• Conduct periodic reviews of client accounts in accordance with established procedures
• Deliver profitable growth by controlling costs and mitigating operational losses
• Deliver positive client performance in line with client investment profiles

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Collaborated with team members to achieve target results.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Used coordination and planning skills to achieve results according to schedule.
• Improved operations through consistent hard work and dedication.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Exceeded goals through effective task prioritization and great work ethic.
• Created plans and communicated deadlines to complete projects on time.