Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Languages
Affiliations
Timeline
References
References
Generic
RAJALAXMI V

RAJALAXMI V

Hyderabad

Summary

A seasoned banker with over 15 years of progressive experience in various areas of banking like anti-money laundering, branch banking, team handling, retail banking, credit, portfolio management, client relationships, collections & recovery, compliance, audits, training, & mentoring. Energetic and well-versed with strong communication skills. Currently co-heading a team of AML professionals. Adept at multi-tasking, leading group discussions, and managing projects.

Overview

21
21
years of professional experience
1
1
Certificate
103
103
years of post-secondary education

Work history

Chief Manager

State Bank of India
Hyderabad
11.2008 - Current
  • Conduct a thorough evaluation and maintenance of the KYC / AML policy and procedure
  • Ongoing development of the AML Transaction Monitoring Operations Team, identifying areas for improvement to enhance the team's daily productivity
  • Supervise and collaborate with the team to ensure the collection and documentation of all necessary data, including alerting activity, account information, transactional data, KYC information, politically exposed person (PEP) status, adverse media coverage, counterparty information, and any other relevant information for investigations
  • Analyze red flags, transaction monitoring, and regulatory reporting
  • Fulfill obligations such as keeping track of and reporting on all transactions and sharing information as necessary.
  • Creation of guidance notes and participation in national-level bodies like ARIFAC, FPAC, etc
  • Provide regular coaching and mentoring to the team and new members
  • Ensure regular BCP testing and implementation
  • Travel to engage with grassroots organizations and raise awareness about AML-TF perspectives
  • Responsible for communicating with various regulatory bodies and providing timely responses
  • Coordinate with branches for enhanced due diligence and account verification
  • Undertake CDD & EDD procedures
  • Collaborate with the IT department for UAT, software changes, and modifications
  • Guide, facilitate, and support business, operations, and product teams in implementing KYC and AML guidelines in their respective areas
  • Identify opportunities for automation to enhance operational efficiency within the AML-CFT Unit
  • Updating circulars and guidance notes in tune with the latest developments.
  • Review and renewal of SOPs
  • Research and analysis of alerts dealt with by over 200 employees and establish new typologies
  • Identified and implemented improvements to address and resolve office workflow inefficiencies.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed high-performing teams to deliver quality customer service and stable profits.
  • Implemented effective customer service procedures to encourage positive feedback.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Streamlined processes to improve and optimise office operations.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Developed organisational policies for administrative oversight and internal controls.
  • Represented organisations at seminars, conferences and business events.
  • Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.

Operations & Business Head

Various Retail Branches
Chennai, India
06.2015 - 04.2022
  • Helmed the branch operations, administration, business & compliance, EDD, CDD and AML operations
  • Directly responsible for business acquisition and retention: - Evaluating and converting leads obtained through various channels, viz, direct referrals, lead databases, and cold calling
  • Worked cross-functionally with sales, management, HR, and other departments to maintain effective operations
  • KYC screening for onboarding new clients and updating the KYC of the existing clientele as stipulated
  • Worked with the marketing team to launch and manage promotional activities and campaigns
  • Oversaw employee performance, addressed bottlenecks and increased efficiency to maintain productivity targets
  • Collection and recovery of delinquent accounts
  • Achieved top sales status at the zonal level consecutively
  • I have been a consistent player in new insurance booking and have been MDRT for the last 6 years consecutively
  • I worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Improved profit by over 100% year-on-year
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Designed and implemented training to further develop staff based on business goals.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Planned revenue generation strategies designed for growth.
  • Reduced expenditure by 50%

Loan Processing Officer

SBI
Puducherry, PY
12.2012 - 05.2015
  • Analysis, pre sanction and processing of loan proposals
  • Handle proposals in both retail and SME segment in the shortest possible TAT
  • Obtain copies of applicants' credit histories for risk and effective underwriting
  • EDD, CDD and pre-sanction checks
  • Cross selling of other bundles products & services.
  • Established fool-proof checklists as per policy guidelines
  • Ensure end use of funds
  • Coordinate with branches for business
  • Educated clients on loan products available to facilitate decision-making, describing complex terms in easy-to-understand language.
  • Analyzed customer history and financial reports to assess risk and creditworthiness.
  • Improved efficiency of cash collection activities and reduced bad debt exposure.
  • Highlighted problematic accounts to management via regular updating.
  • Assessed and tracked team and personal KPIs and strived to meet set targets.
  • Oversaw and coordinated application process of loan closings from enquiry to completion.
  • Grew existing client relationships through regular updates and engagement, boosting retention.
  • Analysed financial statements to identify client viability and risk.
  • Completed documentation for lines of credit and loans on behalf of customers.
  • Updated client records with successful credit and loan applications.
  • Streamlined workflows by improving system knowledge, improving processing times.
  • Interviewed customers to assess current and projected financial positions.
  • Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
  • Maintained electronic log of communications with customers in respect to outstanding payments.
  • Reviewed and approved credit trading terms on customer contracts.

Probationary Officer

State Bank of India
Delhi, India
11.2008 - 11.2010
  • Joined the State Bank family as a Probationary Officer in Nov 2008, through an all India based three-tier entrance exam followed by personal interview
  • Attended regular training and supervision workshops for improved service user support.
  • Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
  • Developed and championed accessible, practical solutions for recurring problems faced by service users.
  • Maintained compliance with all legal statutes, policies and procedures.

Customer Care Executive

V Customer services India Pvt. Ltd
Delhi, India
06.2003 - 07.2004
  • Interacting with customers in the United States
  • Handle inbound calls for booking orders over the phone
  • Provide support to customers and resolve their complaints
  • Contribute to the sales of the company (tele-sales)
  • Describe product and service details to customers to provide information on benefits and advantages
  • Receive payment information from customers and implement it carefully into the system to alleviate errors.
  • Process and get credit line sanctioned for customers
  • Maintain top notch quality in terms of voice, articulation, product information, query resolution, and average handling time
  • Successfully delivered on tasks within tight deadlines.
  • Worked flexible hours, covering nights, weekends, and holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.

Education

MBA - Finance & Human Resource

Thirumalai Engineering College, Anna University
Chennai
01.2005 - 04.2007

Bachelor of Science - Mathematics

Annamalai University
Chennai
01.2001 - 04.2004

Diploma - Accounts

CIMA
UK

Licentiate degree - AMLS

GLOBAL COMPLIANCE INSTITUTE
AUSTRALIA

Skills

  • Transaction monitoring
  • Adverse Media Monitoring
  • Name Screening
  • Regulatory Returns
  • Audit
  • UAT
  • New RFI/typology development
  • Research & Analysis
  • Team Building
  • Credit risk management
  • Loan documentation
  • Leadership
  • Resourcefulness
  • Training and mentoring

Certification

  • AMLS from Global Compliance Institute, Australia
  • Certified Anti Money Laundering Professional (CAMI) from the Academy of Anti Money Laundering
  • CIMA Adv Diploma MA from Chartered Institute of Management Accountants
  • CAIIB from Indian Institute of Banking & Finance
  • Pursuing ACFCS

Accomplishments

  • Key member of ARIFAC (Alliance of Reporting Entities in India for AML/CFT) and have been a panelist in the inaugural its session. Have been a speaker in all its subsequent meetings.
  • My articles on Pig Butchering, Real Estate Money Laundering and IVTS (International Value Transfer System) were selected for publication in our in-house magazine.
  • Platinum plus MDRT (the highest level) for the FY 2021-22.
  • I have been awarded gems (mode of recognition in our organization) by top management for consistent performance in sales & service.
  • Have been a star performer in many areas of banking viz. Advances, cross-selling, audit, and digitization.
  • Have been awarded for the highest performance in home loans, auto loans, and cross-selling in 2016, 2017 & 2018.
  • Have qualified MDRT for the last 6 years consecutively.
  • First rank holder in the MBA department of Thirumalai Engineering College. Was one of the top 45 state rank holders at the university level too.
  • Delivered a consistent quality score of more than 95% every month in V Customer services India Pvt.Ltd, New Delhi, was the highest seller of my process in March 2004 and April 2004.
  • One of my poems featured in a book called the 'Letters of the Soul' and a CD called the 'Sound of Poetry'.
  • Was one of the 33 semi-finalists in an international poetry competition conducted by 'www.poetry.com'.

Languages

English
Proficient (C2)
Hindi
Proficient (C2)
Telugu
Beginner
Tamil
Upper intermediate
Spanish
Beginner

Affiliations

  • Writing poems, reading, vocabulary building

Timeline

Operations & Business Head

Various Retail Branches
06.2015 - 04.2022

Loan Processing Officer

SBI
12.2012 - 05.2015

Chief Manager

State Bank of India
11.2008 - Current

Probationary Officer

State Bank of India
11.2008 - 11.2010

MBA - Finance & Human Resource

Thirumalai Engineering College, Anna University
01.2005 - 04.2007

Customer Care Executive

V Customer services India Pvt. Ltd
06.2003 - 07.2004

Bachelor of Science - Mathematics

Annamalai University
01.2001 - 04.2004

Diploma - Accounts

CIMA

Licentiate degree - AMLS

GLOBAL COMPLIANCE INSTITUTE

References

References available upon request.

References

References available upon request.

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RAJALAXMI V