Raji Pillai

• Assisted HR Operations: Supported HR management by organizing materials, entering data, and generating reports.
• Staff Management: Hired, trained, and managed staff, conducted performance reviews, and handled salary administration.
• HR Policy Training: Led training sessions on HR-related policies and procedures.
• Profile and Safety Maintenance: Maintained staff profiles and assessed workplace hazards to ensure safety and compliance.
• Policy and Compensation Management: Managed policy writing, salary reviews, and remuneration planning.
• Issue Resolution: Resolved employee conflicts and escalated major issues to management.

Human Resource Responsibilities:

• Managed employee records and coordinated timely recruitment and onboarding.
• Monitored attendance and conducted performance appraisals.
• Handled employee grievances and organized training sessions.

Administrative Responsibilities:

• Oversaw daily office operations and ensured policy compliance.
• Managed employee exit processes and conducted exit interviews.
• Suggested workplace improvements in management meetings.

• Recruitment & Onboarding: Managed recruitment, salary negotiation, reference checks, and issued offer and appointment letters.
• Employee Management: Handled appraisals, confirmation letters, and exit interviews; maintained confidential employee records.
• Payroll & Leave Management: Oversaw monthly payroll and leave management processes.
• Communication & Support: Addressed employee queries promptly and coordinated with management, vendors, and logistics.
• Client & Franchisee Relations: Managed client grievances and franchisee operations.
• Operational Support: Collaborated with accounts and completed various operational tasks and reports.

• Operational Oversight: Streamlined document management and oversaw state-wide branch operations.
• Protocol Implementation: Ensured successful execution of company protocols and fostered a positive work culture.
• Visa Documentation: Led domestic visa processes, coordinating with the Chinese Embassy in New Delhi.
• Employee Onboarding: Managed new employee inductions and joining formalities.
• Event Coordination: Facilitated smooth operations and coordination for international seminars.
• Course Development: Coordinated with branches and international universities for new course launches, designing course structures and fees, and overseeing their implementation and training.

• Translated management information, strategies and vision to field personals and also formulated and administered the HR policies and procedures along with senior management.
  • Drove and managed all operational &HR activities within house personals along with managing and overseeing the marketing and strategy.
  • Steered across continuously to enhance the performance of employees towards the productivity of organization.
  • Coordination with finance over the monthly salaries of employees to accounts department and updating other HR works .