Raji Thomas
(Rising from my first-ever career break!)
Noida
Summary
Dynamic individual with an extensive experience in key account management & customer service. Skilled in building strong relationships and understanding client needs.
Willingness to take on added responsibilities to meet team goals.
Strong communication and interpersonal skills.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Enterprise Sales Development Representative
Udemy
09.2020 - 09.2023
- Consistently met or exceeded sales quotas through diligent prospecting and effective negotiation techniques.
- Successfully managed a pipeline of high-quality leads, converting them into profitable long-term clients through tailored presentations and demonstrations.
- Developed & maintained a diverse client base. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through internal CRM, Salesforce.
- Assisted in the development of sales forecasts and budgets by providing accurate data on current accounts and potential opportunities.
- Mentored junior members of the sales team by sharing knowledge on best practices and providing ongoing support throughout the sales cycle.
Assistant Team Lead
Cvent
03.2017 - 09.2020
- Manage a portfolio of key strategic accounts, establish productive, professional and profitable relationships with their stakeholders.
- Reduce delinquency for assigned accounts. Liaise with sales teams, forecast retention, renewal, and status for assigned accounts.
- Lead, mentor and train new hires. Floor support to old and new members of the team with regards to their queries related to complex account situations. Handling critical escalations for the Team.
- Act as an escalation point to drive resolutions in a timely and proactive manner. Analyze performance metrics to identify areas of improvement and develop action plans accordingly.
Senior Credit Controller
Anand And Anand
04.2012 - 03.2017
- Responsible for Account handling of majorly international and a few domestic clients for their Trademark, Patent and Litigation matters. Reduced outstanding account balances through diligent follow-up on past due invoices.
- Managing monthly debt collections and DSO limits of assigned portfolio. Responsible for target set up of Aged Debt Collections; also performing Bad debt provisioning.
- Responsible for account reconciliations and investigating unallocated cash in suspense account. Verified discrepancies and resolved clients' billing issues.
- Visiting clients’ offices should necessity arise.
Education
MBA - Sales And Marketing Education
Institute of Management Technology, Ghaziabad
Ghaziabad, India 04.2001 -
B.Com - Commerce
Jesus & Mary College
New Delhi, India 04.2001 -
Skills
Written & Verbal Communication
Objection handling
Analytical Thinking
Problem-solving abilities
Relationship Building
Interpersonal Skills
Cold-calling
Critical Thinking
Pipeline Management
Time management abilities
Timeline
Enterprise Sales Development Representative
Udemy
09.2020 - 09.2023
Assistant Team Lead
Cvent
03.2017 - 09.2020
Senior Credit Controller
Anand And Anand
04.2012 - 03.2017
MBA - Sales And Marketing Education
Institute of Management Technology, Ghaziabad
04.2001 -
B.Com - Commerce
Jesus & Mary College
04.2001 -