Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Raji Thomas

Raji Thomas

(Rising from my first-ever career break!)
Noida

Summary

Dynamic individual with an extensive experience in key account management & customer service. Skilled in building strong relationships and understanding client needs.

Willingness to take on added responsibilities to meet team goals.

Strong communication and interpersonal skills.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Enterprise Sales Development Representative

Udemy
09.2020 - 09.2023
  • Consistently met or exceeded sales quotas through diligent prospecting and effective negotiation techniques.
  • Successfully managed a pipeline of high-quality leads, converting them into profitable long-term clients through tailored presentations and demonstrations.
  • Developed & maintained a diverse client base. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Kept detailed records of daily activities through internal CRM, Salesforce.
  • Assisted in the development of sales forecasts and budgets by providing accurate data on current accounts and potential opportunities.
  • Mentored junior members of the sales team by sharing knowledge on best practices and providing ongoing support throughout the sales cycle.

Assistant Team Lead

Cvent
03.2017 - 09.2020


  • Manage a portfolio of key strategic accounts, establish productive, professional and profitable relationships with their stakeholders.
  • Reduce delinquency for assigned accounts. Liaise with sales teams, forecast retention, renewal, and status for assigned accounts.
  • Lead, mentor and train new hires. Floor support to old and new members of the team with regards to their queries related to complex account situations. Handling critical escalations for the Team.
  • Act as an escalation point to drive resolutions in a timely and proactive manner. Analyze performance metrics to identify areas of improvement and develop action plans accordingly.

Senior Credit Controller

Anand And Anand
04.2012 - 03.2017
  • Responsible for Account handling of majorly international and a few domestic clients for their Trademark, Patent and Litigation matters. Reduced outstanding account balances through diligent follow-up on past due invoices.
  • Managing monthly debt collections and DSO limits of assigned portfolio. Responsible for target set up of Aged Debt Collections; also performing Bad debt provisioning.
  • Responsible for account reconciliations and investigating unallocated cash in suspense account. Verified discrepancies and resolved clients' billing issues.
  • Visiting clients’ offices should necessity arise.


Education

MBA - Sales And Marketing Education

Institute of Management Technology, Ghaziabad
Ghaziabad, India
04.2001 -

B.Com - Commerce

Jesus & Mary College
New Delhi, India
04.2001 -

Skills

Written & Verbal Communication

Timeline

Enterprise Sales Development Representative

Udemy
09.2020 - 09.2023

Assistant Team Lead

Cvent
03.2017 - 09.2020

Senior Credit Controller

Anand And Anand
04.2012 - 03.2017

MBA - Sales And Marketing Education

Institute of Management Technology, Ghaziabad
04.2001 -

B.Com - Commerce

Jesus & Mary College
04.2001 -

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Raji Thomas(Rising from my first-ever career break!)