Summary
Overview
Work History
Education
Skills
Accomplishments
Trainingsandseminars
Personal Information
Languages
Disclaimer
Timeline
CustomerServiceRepresentative
Rajib Barla

Rajib Barla

Kolkata

Summary

Energetic, results-oriented self-starter with over 10 years' experience in sales, purchases, customer Service and inventory control. Possess proficiency in organization, written and oral communication, Listening, and interpersonal relationship skills. Self-directed sales professional who takes pride in Maintaining the highest ethical standards at all times. Inspire loyalty, team commitment, and workforce Diversity, quality performance, and compliance with organizational directives. An Experienced seeking job Opportunity as a Retail operation Manager with a progressive organization where I can utilize work experience, knowledge & skill and contribute to the growth of the organization. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

15
15
years of professional experience

Work History

Store Manager

Swiggy Instamart
Tiljala (1386096)Kasba, Kolkata
12.2023 - Current
  • The operations team is responsible for order fulfilment, logistics and customer experience. The Operations Manager position is a middle-management role within the operations team. The role would require the candidate to perform the following tasks:
  • Strategy and planning: The candidate will assist the top-management in developing operations strategy for effectively scaling the operations. The candidate will be liaison between the strategy team and implementation team.
  • Implementation: The candidate will be required to design processes, optimise operations and effectively launch and implement various operations strategies for the company. The candidate will proactively collect feedback and will be responsible for tweaking processes to make them robust.
  • People management: The candidate will be responsible for devising sourcing strategies, designing training modules and also for developing employee retention strategy. The senior operations manager is expected to directly / in-directly manage a team of 80-100 employees within 3 months of joining the company
  • Proven leadership capabilities with ability to lead cross functional teams using strong planning and organizational skills.
  • Ability to evaluate and manage the resources and processes required for the successful completion of projects. Ensuring that the individual branches focus on Safety, Quality, Customers Service, and Profitability.
  • Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change initiatives as required
  • Oversee daily operations in the POD(Point Of delivery)
  • Develop and implement operational strategies.
  • Manage budgets and ensure cost-effectiveness.
  • Ensure compliance with industry regulations.
  • Analyze and improve operational processes.
  • Manage a diverse team of employees.
  • Work closely with other departments.
  • Ensure products are delivered on time.
  • Maintain high quality standards.
  • Monitor and report on operational performance.
  • Identify and resolve operational issues.
  • Develop and implement training programs.
  • Ensure health and safety standards are met.
  • Manage relationships with suppliers and vendors.
  • Implement and manage inventory control systems.
  • Develop and manage key performance indicators (KPIs).
  • Ensure customer satisfaction.
  • Lead and motivate the operations team.
  • Develop and implement continuous improvement initiatives.
  • Prepare and present operational reports to senior management

Store Manager

Reliance Smart Point
U2JH SP Modern Market Kolkata
08.2021 - 11.2023
  • Prepared staff work schedules and assigned team members to specific duties.
  • Updated POS system with new products and promotional offers.
  • Implemented efficient systems for tracking stock movement.
  • Established customer service standards and monitored staff compliance.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Managed daily banking activities such as deposits and withdrawals.
  • Planned special promotions or discounts based on market trends.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Created weekly work schedules for store personnel.
  • Monitored inventory levels and placed orders to restock shelves.
  • Performed regular price checks to ensure competitive pricing.
  • Organized promotional events to increase product awareness.
  • Developed strategies to maximize sales and profitability.
  • Assessed operational efficiency of the store's departments.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Recruited, trained and supervised new employees.
  • Maintained accurate records of employee performance reviews.
  • Developed relationships with suppliers to negotiate better prices.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Updated and maintained store signage and displays.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Department Manager

Air Plaza Retail Holdings Pvt. Ltd
Jharsuguda and Rourkela Store
01.2016 - 10.2021

  • Oversee daily operations in the FMCG sector.
  • Develop and implement operational strategies.
  • Manage budgets and ensure cost-effectiveness.
  • Ensure compliance with industry regulations.
  • Analyze and improve operational processes.
  • Manage a diverse team of employees.
  • Work closely with other departments.
  • Ensure products are delivered on time.
  • Maintain high quality standards.
  • Monitor and report on operational performance.
  • Identify and resolve operational issues.
  • Develop and implement training programs.
  • Ensure health and safety standards are met.
  • Manage relationships with suppliers and vendors.
  • Implement and manage inventory control systems.
  • Develop and manage key performance indicators (KPIs).
  • Ensure customer satisfaction.
  • Lead and motivate the operations team.
  • Develop and implement continuous improvement initiatives.
  • Prepare and present operational reports to senior management.

Warehouse in charge

Air plaza Retail Holdings Pvt. Ltd
VMM Jharsuguda store
01.2012 - 01.2016
  • Achieving high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods
  • Measuring and reporting the effectiveness of warehousing activities and employees performance
  • Organizing and maintaining inventory and storage area
  • Ensure shipments’ and inventory transactions’ accuracy
  • Communicate job expectations and coach employees
  • Determine staffing levels and assign workload
  • Maintain items record, document necessary information and utilize reports to project warehouse status
  • Confer and coordinate activities with other departments

CSA

Airplaza Retail Holdings Pvt Ltd
VMM Jharsuguda store
01.2011 - 01.2012
  • Provided excellent customer service in a friendly and professional manner.
  • Cleaned work areas throughout the day to keep them presentable for customers.
  • Assisted customers with selecting products, answering questions, and making product recommendations.
  • responsible for providing superior customer service by focusing on the individual needs of each customer and recommending the appropriate service while directing the customer

Market Team Leader

Airtel Telecom Retail
Sundargarh City
01.2010 - 08.2011
  • Multi technology project management (2G/3G/4G/WiFi/Micro Wave/OFC (Optical Fiber Cable)
  • Coordination for timely project rollout with partners and dependencies of timely resources. (Indus / ATC / 3 rd PartyTOCOs / Samsung,ViVo,RealMe etc.)
  • Proactively identifying and anticipating the problems which may hinder the project rollout and taking corrective measures

Team Supervisor

Aircel Ltd
Sundargarh
02.2009 - 07.2010
  • Candidate should be Thorough with Wireline & Wireless Delivery process
  • Candidate should be Thorough with Wireline & Wireless Delivery process
  • Customer Focus Experience of field customer engagement
  • Exposure to Customer service or Telecom business in similar customer service role.

Education

Master of Science - Social Sciences Education

• B.Sc. Sambalpur University, PS Degree Collage
Sundargarh
01.2016

PGDCA - Post Graduate Diploma in Computer Application

Sundargarh
01.2011

ADMPR - Advance Diploma in Mobile Repairing

Bharat Sevak Samaj (BSS)
Sundargarh
01.2011

CHSE - Council of Higher Secondary Education, Odisha

M D Collage, Satya Vihar Mahulpali
Sundargarh
01.2010

Some College (No Degree) - • BSE: Board of Secondary Education, Odisha

Janata High School Sikajore
Sundargarh

Skills

  • Retail Operation
  • Administrative Management
  • Brand Management
  • Purchases
  • Visual Merchandising
  • Events Planning & Management
  • Inventory Control
  • Sales forecasting
  • Sales/Advertising
  • Retail Procedures
  • Business Development
  • Training
  • Store Management
  • Customer Relationship Management
  • Store operations oversight
  • Retail Inventory Management
  • Loss Prevention
  • Payroll Management
  • Promotional planning
  • Store Merchandising
  • Budget Administration
  • Report Generation
  • Team Development
  • Supply Ordering
  • Operations Management
  • Employee Training
  • Customer Service Management
  • Risk Management
  • POS Systems
  • Revenue Generation
  • Customer Relations
  • Marketing and Promotions
  • Store opening and closing procedures
  • Order Management
  • Recruitment and hiring
  • Accurate Cash Handling
  • Root Cause Analysis
  • Cash Management
  • Documentation And Reporting
  • Employee supervision and motivation
  • Database Management
  • Policies and Procedures
  • Team Building and Leadership
  • Loss Prevention Procedures
  • Vendor Management
  • Budgeting and cost control
  • Leading Staff Meetings

Accomplishments

  • Received appreciation certificate
  • Engineered innovative Vendor Management, sales strategies, B2B Sales, planned and managed events, conducted Exit interviews, designed a strategic and methodical tracking system and procedure which resulted in progressive business development and increased sales.
  • Achieved sales of Rs 1.62 crores against annual sales target of Rs 1.32 lakhs.
  • Adjudged the best Profitable Jharsuguda Store achieve 120% on FY 2019 from among 11 other stores in Odisha Region.
  • Designed and developed a customer relationship management and feedback system, to ensure Customer satisfaction and retention.
  • Trained and Motivated Store Staff.

Trainingsandseminars

  • DM: - Meeting & Training attained At Guwahati Assam On March 2020 Ten Days.
  • Store Operation (SOP):- Training & Achievement Seminar at BBSR on Jan2021 one Days.

Personal Information

  • Title: Store Manager
  • Date of Birth: 08/13/1993
  • Nationality: Indian

Languages

Odiya, Hindi, English, Bengali

Disclaimer

I do hereby declare that all the information given is true, correct & complete to the best of my knowledge & belief.

Timeline

Store Manager

Swiggy Instamart
12.2023 - Current

Store Manager

Reliance Smart Point
08.2021 - 11.2023

Department Manager

Air Plaza Retail Holdings Pvt. Ltd
01.2016 - 10.2021

Warehouse in charge

Air plaza Retail Holdings Pvt. Ltd
01.2012 - 01.2016

CSA

Airplaza Retail Holdings Pvt Ltd
01.2011 - 01.2012

Market Team Leader

Airtel Telecom Retail
01.2010 - 08.2011

Team Supervisor

Aircel Ltd
02.2009 - 07.2010

Master of Science - Social Sciences Education

• B.Sc. Sambalpur University, PS Degree Collage

PGDCA - Post Graduate Diploma in Computer Application

Sundargarh

ADMPR - Advance Diploma in Mobile Repairing

Bharat Sevak Samaj (BSS)

CHSE - Council of Higher Secondary Education, Odisha

M D Collage, Satya Vihar Mahulpali

Some College (No Degree) - • BSE: Board of Secondary Education, Odisha

Janata High School Sikajore
Rajib Barla