Rajib Chatterjee
Serampore
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Resolution Specialist
Amazon Development Centre India
08.2019 - Current
- I'm working as Resolution Specialist in Amazon
- Providing support and resolution to customer's and associates simultaneously
- Following up with customers, Creating Tickets, Supporting New hires with policies and knowledge support.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Identified and assessed customer's needs quickly and accurately.
- Cross-trained and backed up other customer service OU.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
BBA(Hons) -
Institute of Engineering & Management
KolkataHigher Secondary Examination -
Aditya Birla Vani Bharati
RishraMadhyamik examination -
Aditya Birla Vani Bharati
RishraSkills
Decision MakingTime ManagementTeam playerCommunicationMicrosoft ExcelMs WordPowerpoint
Ms Office
Multitasking Abilities
Active Listening
Organizational Skills
Activities
- Planting
- Driving
- Photography
- Games
Personal Information
Date of Birth: 06/11/1996
Projects
- Free Photo Prints, This project was designed on my final year of graduation where the key role was to advertise brand names/logos along with pictures. Strategy was to advertise in terms of long run with minimum investment.
- Project Glue, I was a part of Exception Management Team. I'm working as a POC to reduce invalid concessions which are being processed from Internal Amazon CSA's. I had total head count of 14 individual where I need to do proper research based on valid and invalid concessions following SOP. Alternatively, coaching CSA's providing feedback via coaching session's.
- At present I'm working as a Content Associate where I need to scope and process content related datas and information to the CSA's and Customers with the help pf various tools.
Timeline
Resolution Specialist
Amazon Development Centre India
08.2019 - Current
BBA(Hons) -
Institute of Engineering & Management
Higher Secondary Examination -
Aditya Birla Vani Bharati
Madhyamik examination -
Aditya Birla Vani Bharati