RAJIB DEY
Bengaluru
Summary
With a strong combination of technical expertise, stakeholder engagement, and process optimization, my Professional journey encompasses critical competencies that are integral to a Project Manager role. Having accomplished Agile methodologies and adept at customer relationships, I've significantly enhanced client satisfaction and operational efficiency at LTIMindtree Limited. Leveraging expertise in cloud, technical support, business analyst and leadership, I've driven successful program executions and stakeholder engagements, notably improving processes and client relationships. Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders. Professional with many years in building and furthering client relationships. Successful at boosting portfolio growth, client retention, and customer satisfaction using a consultative and personable approach. Strong leader focused on collaborating with internal teams and motivating staff, resulting in increased sales and ideal client experience.
Overview
14
14
years of professional experience
Work History
Senior Specialist/Senior Manager
LTIMindtree Limited
04.2018 - Current
- Served as the primary liaison for client interactions, fostering positive relationships, and ensuring clear communication of project goals and expectations
- Collaborated effectively with internal and external stakeholders, including sales, delivery, and technical teams, to align objectives, mitigate risks, and streamline project execution
- Analyzed initial client requirements, conducted stakeholder meetings, and translated business needs into actionable project deliverables
- Conducted in-depth requirement analysis to align project deliverables with business objectives
- Proposed customized cloud solutions, prepared Statements of Work (SoWs), and recommended optimal Azure services and offerings based on client-specific needs
- Developed As-Is diagrams of manual processes and identified automation opportunities, ensuring alignment with organizational goals
- Continuously evaluated and refined CSP operational processes, enhancing efficiency, and ensuring seamless program execution
- Led due diligence activities and captured key insights to clarify project team requirements, thereby minimizing ambiguities in execution
- Managed onboarding and offboarding processes for clients, ensuring a smooth transition while clearly communicating program benefits and requirements
- Oversaw subscription management, including tenant creation, transfer of billing ownership, subscription renewals, and decommissioning, ensuring operational continuity
- Ensured accurate billing and invoicing processes, addressed disputes, and facilitated prompt payment processing
- Maintained compliance with Microsoft CSP standards, conducting training sessions to educate delivery teams on security requirements
- Gained proficiency in Robotics Process Automation (RPA) and Information Technology Process Automation (ITPA), enabling the identification of automation scopes within manual processes
- Prepared and managed product backlogs, created user stories in JIRA, and refined them in collaboration with design teams
- Conducted thorough User Acceptance Testing (UAT) prior to project delivery, ensuring high-quality outcomes aligned with client expectations
- Supported delivery teams with pricing strategies and CSP-related queries, ensuring alignment with overarching project goals
- Managed access provisioning for tenant users, ensuring secure and efficient operations
- Recognized for consistent and outstanding performance, showcasing strong learning agility, and a proactive approach to challenges
Senior Technical Support Analyst
Goldman Sachs
04.2017 - 04.2018
- Managing and resolving complex issues such as Shared Mailboxes, Distribution Lists, PSTs, Public Folders, profile setups, and Smart Lists, ensuring seamless email functionality for the organization
- Providing end-to-end technical support for Lync/Skype for Business, Excel, and other Office applications, as well as business-specific tools, including both functionality and integration
- Addressing and resolving Java-related issues, including configuring environment variables necessary for running specialized applications
- As a member of the Unix Specialist Team, I contributed to resolving intricate issues related to Home Drives, Group Access, Unix Shared Drives, and CVS repositories, ensuring robust system performance and accessibility
- Acquiring substantial knowledge and experience in supporting virtualized systems and cloud platforms, leveraging this expertise to optimize system efficiency and reliability
Technical Support Analyst
Hewlett-Packard Enterprise
03.2015 - 03.2017
- Troubleshooting issues with Outlook such as Shared Mailbox, Distribution List, Pst's, Public Folders, Created Profiles, Smart List to name a few
- End to end support for Lync/Skype, Excel and other Office Applications including the functionality
- Handling issues related to Java and helping to run some specific applications which need environment variables to set up
Application Trainer
NIIT Technologies Limited
05.2013 - 01.2015
- Company Overview: I started my corporate career as an Application Trainer with NIIT Technologies Ltd in a project associated with Border Security Forces, an initiative of the Government of India
- I worked on Windows Server 2003 and 200
- Also worked as a Trainer of the Application developed by NIIT for the Border Security Force to perform their day-to-day task
- I have also trained the Forces on using various MS Office Applications including Outlook, Word, Excel, and PowerPoint etc
- And served nearly 2 years
- I started my corporate career as an Application Trainer with NIIT Technologies Ltd in a project associated with Border Security Forces, an initiative of the Government of India
Guest Lecturer
St. Mary's College
06.2011 - 05.2013
- I started my career as a Guest Lecturer teaching Computer Science to the Higher Secondary students at the college and worked for about 2 years before moving on to pursue my career in Corporate Industry
Education
MCA -
St. Anthony's College
08.2011
BSc - undefined
St. Edmund's College
07.2008
Higher Secondary - Science
Shillong College
07.2005
Skills
- Certified Agile Meets Design Thinking
- Certified in ITIL processes
- Team leadership and collaboration
- Project coordination and task prioritization
- Budget tracking and resource allocation
- Process improvement and optimization
- Problem-solving and decision-making
- Understanding of Microsoft Azure cloud
- Microsoft Applications
- Written communication
- Verbal communication
- Professional speaking
- Empathic listening
- Leadership
- Strategic thinking
- Flexibility
- Conflict resolution management
Awards
- Best Performer monthly and quarterly
- Multiple A-Team awards
- Unstoppable awards
Timeline
Senior Specialist/Senior Manager
LTIMindtree Limited
04.2018 - Current
Senior Technical Support Analyst
Goldman Sachs
04.2017 - 04.2018
Technical Support Analyst
Hewlett-Packard Enterprise
03.2015 - 03.2017
Application Trainer
NIIT Technologies Limited
05.2013 - 01.2015
Guest Lecturer
St. Mary's College
06.2011 - 05.2013
BSc - undefined
St. Edmund's College
Higher Secondary - Science
Shillong College
MCA -
St. Anthony's College
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