Investment, Stocks, Travel, Sports
RAJIB KARMAKAR
Healthcare Industry
Kolkata,WB
Summary
I developed this business of Teleradiology on my own with the help of a Radiologist friend of mine. I am now an entrepreneur & enthusiastic Mentor & COO eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of growth and profitability and training in sales & people management. Motivated to learn, grow and excel in Healthcare Industry.
Overview
3
3
Languages
1
1
Certification
23
23
years of post-secondary education
28
28
years of professional experience
Work History
Chief Mentor & Operating Officer
NEXTRAD TELERADIOLOGY
Kolkata, West Bengal
03.2021 - Current
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked flexible hours; night, weekend, and holiday shifts.
- Worked with demanding customers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- NEXTRAD Teleradiology provides all types of teleradiology services. Nextrad is the largest teleradiology provider with renowned Radiologists on its panel. NEXTRAD is the largest teleradiology provider in Eastern India. Our clients vary from major Hospitals to Diagnostic Centres. We provide reporting services for CT, MRI, OPG, X-Ray & Mammography. With a very fast turnaround time for reports and the latest backbone of Cloud Computing with Amazon Cloud, our speed and services are unparalleled. We are also a 24 x 7 Company. NEXTRAD is a B2B Company, whey my key responsibility as a Chief Mentor and Operating Office is to ramp up Services Revenue exponentially and New Business Development, Operations Management & Manage Finance.
Country Head for Bangladesh & RSM Eastern India
Philips Healthcare
Kolkata, West Bengal
08.2019 - 03.2021
- Drove operational improvements which resulted in savings and improved profit margins.
- Used SFDC & LEAN Tools to generate leads and funnel and streamed lined the business
- Served customers in a friendly, efficient manner following outlined steps of service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved problems, improved operations and provided exceptional service.
- I was responsible for the entire business of Philips in Bangladesh and the Imaging systems business of Philips in Eastern India. A total business volume of USD 20’0 Mill. P&L responsibility, Solutions Drive and Go to Market Strategy is my prime responsibility. I lead a team of 18 managers and area heads. Sales Management, Process Improvement through LEAN. I am an expert on tools like LEAN & SFDC for Problem Solving. Forecasting, budgeting, and Business Development were my major responsibilities with Teamwork.
Business Marketing Manager
Philips Healthcare
Gurgaon, NCR
04.2017 - 08.2020
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Liaised with clients to develop deep understanding of business needs and current market landscape.
- Worked with marketing teams to create, deploy and optimize effective campaigns for Healthcare clients.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Increased brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- I was responsible for the Computed Tomography and Advanced Molecular Imaging Business for Philips in the Indian Subcontinent for a total Sales of 24 Million Euros in the ISC. I drove marketing initiatives, sales strategies and drew up business solutions for the entire portfolio through LEAN methodology and cross-functional and collaborative work culture. I reported to the CEO or the Philips India Market Leader and I am a member of the coveted Philips Management Team. During my tenure as BMM for CT/AMI, I launched and introduced two very successful Computed Tomography products of Philips in the Indian Subcontinent and designed its Go To Market Strategy. They are the ACCESS CT and the INCISIVE CT. In the value CT segment Philips went from a market share of near Zero to 15% and in the 128 Slice CT Segment, Philips established a market share of 30% plus. These were two remarkably successful launch in the year 2017 and 2018 respectively. Business Planning, Product Management and Product Marketing, Business Analysis were my key responsibilities
REGIONAL BUSINESS MANAGER
Philips Healthcare
Kolkata, West Bengal
04.2014 - 03.2017
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Responsibilities include brand creation for Philips Imaging Systems in Eastern India and Bangladesh. Analysis of market share and study of market dynamics. Organizing CMEs and Scientific sessions through clinical CMEs and road shows to create market pull. End of the day the total business numbers of Philips Imaging Systems for the territory is my responsibility, which includes sales volume, revenue growth, profitability. gross margins etc...
BUSINESS DEVELOPMENT MANAGER
Wipro GE
Kolkata, West Bengal
01.2013 - 04.2014
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Developed CRM database of qualified leads through referrals, cold calling, direct mail, email campaigns and networking.
- Total Business Volume achieved waw USD 15’00 mill for the year 2013.
- Lead a team of 5 Territory Managers
- Monitored competitive activity and market conditions to provide feedback to management.
CHIEF MANAGER
Siemens Ltd
Hyderabad, Andhra Pradesh
01.2011 - 12.2012
- Promoted Siemens by giving exciting and dynamic presentations to customers.
- Achieved financial targets with over 52 Cr in Orders reported on P&L statement by leading regional business staff.
- Established a market share of more than 50% in the superconductive MRI market for Siemens for 2011-2012 in A.P.
- New orders of 8 no., of 1.5 Tesla MR Systems in Q2 only amounting to Order Value of 240’00 mill Rupees.
- Win at QUALITY CARE HOSPITALS with Order Value of 90’00 mill Rupees.
- Win at Apollo Hyderabad for a SPECT.CT with Order Value of 39’00 mill Rupees.
SALES MANAGER
Siemens Ltd
Kolkata, West Bengal
04.2008 - 12.2011
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Held weekly meetings with Area Managers to identify techniques to overcome sales obstacles.
- Targeted new markets and increased sales 2.5% through proactive sales and negotiation techniques.
- Converted North City, with the biggest Molecular Imaging Order from for 100’00 mill in Eastern Region, which was a Competitor Customer.
- Achievement of 75% market share in cath lab business in Eastern India.
- Eastern Region (Healthcare & Imaging) for the first time in history became the best region in Siemens Healthcare in 2011 under my leadership.
REGIONAL MODALITY MANAGER
Siemens Ltd
Kolkata, West Bengal
04.2007 - 04.2008
- Improved market share of CT & MRI of Siemens through consistent hard work and dedication.
- Maintained energy and enthusiasm in fast-paced environment.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Boosted customer base penetration 4% by devising creative promotional approaches.
- Accomplished industry-leading successes for MRI & CT customers through lead, funnel and marketing activities like 40 x 40 CME programs, conducting over 12 CME program's each year in 12 different places.
ZONAL MANAGER
Johnson & Johnson Ltd
Kolkata, West Bengal
07.2003 - 04.2007
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Considered and approved policies to support company initiatives and overall performance.
- Zonal Manager in charge of the Eastern Region form 1st of April 2005, responsible for the sales of Ethicon Endo Surgery products in the Eastern Region which includes surgical staplers, harmonic scalpel, electro surgery, mammotome and endo staplers and hemorrhoidal staplers. 5 territory managers reported to me.
- Promoted from District Manager in Ethicon-Endo Surgery Division at Kolkata in Johnson & Johnson Ltd.
- Product specialist in the Eastern Region responsible for the equipment business, which includes products like Harmonic Scalpel and electro surgery.
AREA HEAD SALES
Larsen & Toubro Ltd
New Delhi, Delhi & NCR
10.2002 - 06.2003
- Led solution selling strategy initiatives to maximize sales of Ultrasound & Patient monitoring systems.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Communicated product quality and market comparisons by creating sales presentations.
SALES MANAGER
PCS Industries Ltd.
New Delhi, NCR
04.2002 - 09.2002
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.·
- Hardware deployment consultation, networking consultation.
- Responsible for the entire Enterprise Business for the Northern Region.
- Addressed markets of all segments namely, corporate, PSUs, telecom, manufacturing etc.
PRODUCT MANAGER
HCL Infosystems Ltd.
Noida, NCR
02.2001 - 04.2002
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Hardware deployment consultation, Networking consultation.
- Customer presentation and getting the business were the key job activities.
- Sound technical knowledge especially in field of Storage Area Networks, Network Attached Storages, RISC hardware, and applications are the major strengths that are required in this area with excellent communication skills.
SENIOR SALES EXECUTIVE
Siemens Ltd
Kolkata & New Delhi, West Bengal & NCR
06.1995 - 02.2001
- Utilized multiple marketing strategies to improve profitability.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Scope of work included sales to Institutional/Corporate/Government customers. Building relations with Key customers mainly institutions and understanding their purchasing procedures/strategies.
- Account management and relationship management were the major focus area.
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
CUSTOMER SUPPORT ENGINEER
Philips Medical Systems India Ltd
Kolkata, West Bengal
03.1995 - 06.1995
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Explained complex technology-related issues in understandable terms to customers.
- Patched software and installed new versions to eliminate security problems and protect data.
- Troubleshot and diagnosed Ultrasound & X-Ray equipment issues, quickly made plans for repairs and monitored use to rectify issues.
Education
B.Tech - Electronics & Telecom
National Institute of Technology
Silchar 04.1990 - 07.1994
Program For Business Managers - Business Management
IIM Bangaore
Bangalore 01.1999 - 12.1999
High School Diploma -
Assembly of God Church School
Kolkata 01.1988 - 12.1991
10+ ISCE - General Subjects
Assembly of God Church School
Kolkata 01.1975 - 12.1988
Skills
Mentoring artists
Coaching and mentoring initiatives
One-on-one mentoring
Strategic account development
Business development and planning
Order management
Sales processes
Advanced Salesforcecom user
Relationship building
Vendor management
New Business Development
Sales presentations
Sales expertise
Sales operation
Verbal and written communication
Goals and performance
Operations
Territory Management
Direct sales
Staff Management
Sales Reporting
Product and service sales
B to B sales
Decisive
Positive and upbeat
Marketing strategy
Solution selling
Account management
Coaching and mentoring
Analytical problem solver
Business administration
Product development
Financial Management
Negotiation
Business Development
Brand development
P&L Management
Market Analysis
Certification
Speaker on Healthcare Safety, IIM Shillong
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Financial Markets, Stock Exchange, Travelling, Reading, Movies, Cricket
I am very interested in the Financial Markets, particularly in the Equity Markets. I religiously follow the market developments on a day to day basis and do evaluate fundamentals of any listed Company and make a educated decision on investments in the stock.
I also like to travel, and work did give me immense opportunities to travel both in India and abroad. I like to explore new places, and food and an ardent lover of nature and places of natural history, museums, palaces, forts, art & culture. My particular place of interest is the LOUVRE Museum in Paris, The Eiffel Tower.
I also like to read on various subjects like Cosmology, short stories, detective novels etc...
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Chief Mentor & Operating Officer
NEXTRAD TELERADIOLOGY
03.2021 - Current
Speaker on Healthcare Safety, IIM Shillong
10-2020
Country Head for Bangladesh & RSM Eastern India
Philips Healthcare
08.2019 - 03.2021
Business Marketing Manager
Philips Healthcare
04.2017 - 08.2020
REGIONAL BUSINESS MANAGER
Philips Healthcare
04.2014 - 03.2017
BUSINESS DEVELOPMENT MANAGER
Wipro GE
01.2013 - 04.2014
CHIEF MANAGER
Siemens Ltd
01.2011 - 12.2012
SALES MANAGER
Siemens Ltd
04.2008 - 12.2011
REGIONAL MODALITY MANAGER
Siemens Ltd
04.2007 - 04.2008
ZONAL MANAGER
Johnson & Johnson Ltd
07.2003 - 04.2007
AREA HEAD SALES
Larsen & Toubro Ltd
10.2002 - 06.2003
SALES MANAGER
PCS Industries Ltd.
04.2002 - 09.2002
PRODUCT MANAGER
HCL Infosystems Ltd.
02.2001 - 04.2002
Program For Business Managers - Business Management
IIM Bangaore
01.1999 - 12.1999
SENIOR SALES EXECUTIVE
Siemens Ltd
06.1995 - 02.2001
CUSTOMER SUPPORT ENGINEER
Philips Medical Systems India Ltd
03.1995 - 06.1995
B.Tech - Electronics & Telecom
National Institute of Technology
04.1990 - 07.1994
High School Diploma -
Assembly of God Church School
01.1988 - 12.1991
10+ ISCE - General Subjects
Assembly of God Church School
01.1975 - 12.1988