Tapan Kumar Bhawmik
C1/67 Dashinee Housing Estate, Phase - II, Kolkata
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
46
46
years of professional experience
Work History
Chief Manager
Genins India Insurance TPA Ltd - Kolkata Regional Office
02.2016 - Current
- Developed training programs to enhance employee knowledge and skillset.
- Implemented strategies to improve customer service, optimize workflow processes, and reduce costs.
- Collaborated with executive management in setting long-term objectives and short-term goals.
- Resolved conflicts between employees or departments in a timely manner.
- Analyzed data from various sources to develop insights into business performance trends.
- Provided coaching and guidance to direct reports, fostering an environment of professional development and growth.
- Established key performance indicators to measure progress against goals and objectives.
- Spearheaded new initiatives for enhancing productivity, efficiency, and quality control measures within the organization.
- Regularly evaluated operations against industry best practices to identify areas for improvement or expansion opportunities.
- Maintained open communication channels among staff members at all levels of the organization.
- Developed effective methods for tracking performance metrics across teams.
- Conducted regular meetings with department heads to review progress towards established targets.
- Managed personnel issues including hiring, onboarding, promotions, transfers, disciplinary actions..
- Maintained adequate staffing to meet objectives within budget.
- Reviewed completed work to verify consistency, quality and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- This DO was Health insurance oriented office and also Agent driven office. 2 Nos big Group Mediclaim polices of WBP & Sahayak was handled from this office.
- Sahayak policy was initiated by me from this office only. please remember of this policy is more than 1 lakh as on date. Organized Awareness Programme for WBP & Sahayak Group Policy all over West Bengal.
Divisional Manager
National Insurance Company Limited - Malda DO
01.1997 - 12.2023
- Managed a team of personnel in the division, ensuring they were properly trained and motivated to achieve business goals.
- Performed regular performance reviews with staff members, identifying areas for improvement and providing feedback on successes.
- Developed strategies to improve operational efficiency and reduce costs within the division.
- Ensured that all employees adhered to company policies and procedures at all times.
- Established key performance indicators for each role within the division, measuring progress against these KPIs on a regular basis.
- Worked closely with senior management to ensure the division was meeting its financial targets and objectives.
- Handled biggest Port Folio of NATIONAL THERMAL POWER CORPORATION.
- Controlled 2 Branches i.e., Raiganj & Balurghat.
Manager
National Insurance Company Limited - CRO II
10.2015 - 12.2015
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Handled health department of NIC CRO II
Senior Divisional Manager
National Insurance Company Limited - Kolkata DO VII
12.2012 - 12.2015
- Developed and implemented strategies to increase divisional efficiency.
Senior Divisional Manager
National Insurance Company Limited - Siliguri Division
01.2007 - 12.2012
- Developed and implemented strategies to increase divisional efficiency.
- This DO was purely Agent driven office. Mediclaim business was put on focus for Intensive Marketing .
- Handled 6 nos Branches under this Division. Agent of Branches also got services from Divisional end to develop Mediclaim Business.
Senior Division Manager
National Insurance Company Limited - Haldia Division
01.2004 - 12.2006
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Served as a mentor for new managers, providing guidance on policies, procedures, and best practices.
- Managed daily operations of the division, including staffing, scheduling, training, compliance with regulations and safety standards.
- Conducted regular meetings with staff to ensure effective communication between departments.
- Ensured the delivery of quality services by developing protocols and enforcing policies within the team.
- Handled the insurance port folio of INDIAN OIL CORPORATION. A sizeable port folio of Mediclaim marketed through Insurance Sales Channel.
- Handled another 2 Branches i.e., Tamluk & Contail under this Division.
Branch Manager
National Insurance Company Limited - Berhampore Branch
12.1989 - 12.1996
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Highest Growth secured by this Branch under CRO II during my tenure and declared as a Model Branch in India with other 26 Branches.
Assistant Administrative Officer
National Insurance Company Limited
01.1986 - 12.1989
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Handle Rural Marketing Insurance development, organized meeting with Govt. Agencies.
- Organized insurance awareness program for Rural development.
- extension program undertaken for newly introduced mediclaim policy by GIC.
Veterinary Officer
Government of West Bengal
01.1980 - 12.1985
- Assessed animals for health and safety concerns.
- Performed physical examinations of animals, including vaccinations and blood tests.
- Provided advice to animal owners on proper care and nutrition.
- Conducted research into the causes and prevention of animal diseases.
- Developed strategies to control the spread of zoonotic diseases in companion animals.
- Collected samples from infected animals to be tested in a laboratory setting.
- Maintained detailed records of all patients seen, treatments administered, and outcomes achieved.
- Monitored the progress of hospitalized patients with regular check-ups and adjustments to treatment plans as needed.
Marketing Executive
Glaxo Laboratory (I) Pvt. Ltd.
01.1978 - 12.1979
- Developed marketing strategies and campaigns to increase brand awareness.
- Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
- Conducted market research to identify consumer trends and preferences.
- Analyzed customer feedback to improve the quality of products and services.
- Monitored competitor activities and prepared detailed reports on their performance metrics.
Education
B.V. Sc & A.H -
Bidhan Chandra Krishi Viswavidyalaya
01-1978
Bachelor of Science -
Calcutta University
01-1973
Skills
- Compliance Management
- Customer Relations
- Sales and Marketing
- Innovation management
- Strategic Planning
- Talent Development
- Business performance management
- Operations Management
- Budget Administration
- Corporate Communications
- Organizational Development
- Sales channel analytics
- Organizational improvement
- Resource Allocation
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Chief Manager
Genins India Insurance TPA Ltd - Kolkata Regional Office
02.2016 - Current
Manager
National Insurance Company Limited - CRO II
10.2015 - 12.2015
Senior Divisional Manager
National Insurance Company Limited - Kolkata DO VII
12.2012 - 12.2015
Senior Divisional Manager
National Insurance Company Limited - Siliguri Division
01.2007 - 12.2012
Senior Division Manager
National Insurance Company Limited - Haldia Division
01.2004 - 12.2006
Divisional Manager
National Insurance Company Limited - Malda DO
01.1997 - 12.2023
Branch Manager
National Insurance Company Limited - Berhampore Branch
12.1989 - 12.1996
Assistant Administrative Officer
National Insurance Company Limited
01.1986 - 12.1989
Veterinary Officer
Government of West Bengal
01.1980 - 12.1985
Marketing Executive
Glaxo Laboratory (I) Pvt. Ltd.
01.1978 - 12.1979
B.V. Sc & A.H -
Bidhan Chandra Krishi Viswavidyalaya
Bachelor of Science -
Calcutta University
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