Rajib Subudhi
Bangalore
Summary
- Creation of technologies based KB articles and SOPs based on daily troubleshoot activities
- Knowledge of configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure.
- Proficient in the deployment as well as management of cloud-based infrastructure, especially on Microsoft Azure
- 2+ years experienced, meticulous & detail-oriented Azure Engineer possessing a proven track record of server development & management
- Strong customer orientation and a professional approach with the ability to interact with all levels within the organization.
- Good project management skills, with the ability to independently interact and at times lead a team to complete initiatives with quality and timeliness
- Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Costumer Support Engineer-2
Rackspace
Gurgaon
04.2023 - Current
- Domain registration via Enom and setting up the required DNS records.
- Email migration with the help of Rackspace migration tool.
- Creating multiple transport rules according to customer requirements.
- SharePoint site creation and providing access to users.
- Running PowerShell commands for calendar sharing, connector creations, etc.
- Building reseller relationship with Rackspace for new customers and assisting customers to move away from Rackspace within Microsoft Partner Center.
- Purchasing different M365 licenses and assigning them to users.
- Provided general assistance on M365 mailbox issues, including forwarding, mailbox size increase, duplicate addresses, etc.
- Editing(Alias. primary email address, names) in user profile from M365 admin center.
- Assisting customers with complete steps for MFA setup, which includes resetting, changing numbers, and revoking MFA via AzureAD.
- Troubleshooting on calendar sharing related issues.
- Assisting users for desktop application issues of Microsoft, which includes Outlook, Word, Excel, etc.
- Maintained up-to-date technical documentation for customer support reference.
- Educated customers by explaining technology issues in easy-to-understand terminology.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer's(reseller accounts or direct costumers) inquiries in a timely manner via phone, email, or chat.
- Managed and monitored customer support tickets, ensuring timely resolution and follow-up.
- Conducted remote sessions to directly address and solve customer technical issues.
Messaging Administrator
Microland
Bengaluru
04.2020 - 02.2023
- Responsible for managing Azure AD and On Premise AD, helping users enroll devices into Intune, checking DLP from Office365, creating anti-malware policies, managing MobileIron and Intune portal, tracing emails, serving as administrator for Teams, Exchange Online, and Skype for Business, creating users in Skype pools, providing PST backups from Mimecast, and creating technical manuals and SOPs.
Technical Specialist
Cubic Logics India Pvt. Ltd.
Bengaluru
01.2019 - 03.2020
- Created VMs in Azure, VMware, and Hyper-V, provided end-to-end support for resolving Outlook related issues, completed mail migration, managed Office365 admin console, and created user accounts in Active Directory.
Education
B.Tech -
Biju Pattnaik University of Technology
Bhubaneshwar, Odisha03.2018
12th -
Institute of Higher Secondary Education, ITER
Bhubaneshwar, Odisha03.2014
10th -
Sri Aurobindo Integral Education Centre
Khallikote, Bramhapur06.2012
Skills
- Cloud Computing
- Cloud Migration
- Microsoft 365
- Intune & MDM
- Microsoft Exchange
- Active Directory
- Azure AD
- Virtualization (VMWare, Hyper-V)
- Email Gateway (Symantec, Mimecast, and Cisco Ironport)
- Microsoft Outlook
- Exchange Online
- Microsoft Azure
Personal Information
Title: Administrator
Languages
- English
- Hindi
Hobbies and Interests
- Singing
- Dancing
- Cooking
- Travelling
Certification
- Artificial Intelligence and Business Strategy
- Generative AI for Business Leaders
- AI Conclave
Timeline
Costumer Support Engineer-2
Rackspace
04.2023 - Current
Messaging Administrator
Microland
04.2020 - 02.2023
Technical Specialist
Cubic Logics India Pvt. Ltd.
01.2019 - 03.2020
- Artificial Intelligence and Business Strategy
- Generative AI for Business Leaders
- AI Conclave
B.Tech -
Biju Pattnaik University of Technology
12th -
Institute of Higher Secondary Education, ITER
10th -
Sri Aurobindo Integral Education Centre
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