Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Interests
Timeline
Hobbies
Hobbies
Tools & Technology
Business & Enterprise Analysis
Hobbies
Tools & Technology
Business & Enterprise Analysis
Hobbies
Tools & Technology
Business & Enterprise Analysis
Hobbies
Tools & Technology
Business & Enterprise Analysis
Generic
Dr. Rajib Kumar Roy

Dr. Rajib Kumar Roy

Management Professional
Bangalore

Summary

Highly efficient, self motivated Management Personal, well established in fast-paced and challenging environments. Eager to contribute in new areas of learning, innovations, business management, growth and satisfaction for business internal and external stakeholders by applying new knowledge with skill and efficiency.

Overview

25
25
years of professional experience
10
10
Certificates

Work History

Chief Mentor

Duxcon
Bangalore
01.2023 - Current

.

  • Detailed review of industry requirements, employment conditions and gaps, industry efforts, spends
  • Planned, developed, and implemented strategies to convey information with key decision makers.
  • Detail plan of execution, team expansion
  • Facilitated workshops and seminars to foster development of problem-solving, decision-making, and critical thinking.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Create New Project ideas with innovative problem solutions
  • Created Industry Readiness Program and adoption of process and technology for mapping industry readiness components
  • Create business cases and investors pitch for business partnership
  • Covered 12+ large collages and 2500+ students in 3 months timeline with promotional process, marketing strategies with 12 + physical seminar

Business Advisor

Gabriel & Co
bangalore
08.2022 - 12.2023
  • Developed comprehensive Sales and Program Management Process strategic roadmaps for short-term and long-term goals (2/5 years).
  • Implemented strategic initiatives based on geography, partner types, revenue, engagement, product lines, and vision.
  • Established performance benchmarks and KPI-driven scorecard metrics for sales leadership and representatives.
  • Designed process maps to optimize production capacity and elevate sales numbers.
  • Managed business analytics to identify high-performance business partners, growth opportunities, product potentials, and team performance.
  • Conducted people management data analytics, productivity assessments, and survey data analysis using business analytics tool QlikSense.
  • Formulated strategies for brand ambassadors and digital marketing engagement to boost core product line sales.
  • Contributed to building factorial analysis to identify factors affecting revenue and profit.
  • Drove core business solutions based on KPI performance indicators, including percentage reduction, cycle time reduction, door-based revenue, perfect customer, perfect order, cost reduction, and savings from operational improvements.
  • Established benchmarks for ideal customer creations and customized business integration with customers.
  • Led Global Portfolio Management strategy, aligning teams with futuristic demands and investment portfolios.
  • Drove global programs on portfolio management, aligning functional roadmaps with business strategic initiatives.
  • Conducted weekly and monthly reviews of business and delivery performance.
  • Engaged and partnered with large FMCG and manufacturing companies, aiding in identifying optimal business process paths (P2P, O2C).
  • Assisted in building process intelligence through AI-based tools.
  • Analyzed for optimum usage of resources (people/process/technology) to reshape investment in each category.
  • Managed building capabilities in cost reduction, process simplification, vendor consolidation, and technology adoption.
  • Established KPI-driven framework to identify resource usage.
  • Assisted partners in addressing critical issues based on criticality, correlation, and regression patterns from process data collection.
  • Supported customer success and product development teams in creating metrics and addressing critical changes.
  • Analyzed customer feedback with thought leadership to guide companies towards digital transformation.
  • Helped organizations drive digital transformation with analytics, optimizing end-to-end resources, investments, and workforce efficiency.
  • Optimized key business areas such as customer support, customer success, and sales.

Senior Program Management Advisor

Unilever
bangalore
02.2019 - 01.2021
  • Led extensive DevOps initiative for SAP PLM (end-to-end product information records) developed for R&D team
  • Stakeholder to delivery management mapping
  • Established end-to-end process fostering collaborative engagement among Functional, Technical, and Quality teams.
  • Devised operational procedures from ground up, outlining workflow for new development, defect resolution, change requests, and problem solving, following structured verification-fix-test-release plan on weekly/monthly basis.
  • Formulated global delivery model, evaluating criticality of target country businesses within diverse product lines such as ice cream, mayonnaise, homecare, and personal care.
  • Crafted strategic approach for automation scripts-based validation process, tailored for each monthly release.
  • Conducted regular reviews and inspections of Key Performance Indicators (KPIs) pertaining to issue arrival, residual age, resolution patterns, and dashboard-based performance indicators.
  • Supervised team of 120+ and managed relationships with over 18-20 vendors, utilizing extremely agile-based delivery model implemented in Jira.
  • Managed QA team for released based testing, automation coverage and defect , problem management

Senior Management Consultant

HUL
bangalore
03.2010 - 01.2019

Key responsibilities


Global business & operational strategy adoption & transformation, drive customer line business partnering

  • Implemented global IT strategy for business transformation in legacy systems, with annual budgets allocated for maintenance and innovation.
  • Established streamlined approval process for new business-focused projects and innovations, overseen by platform owners.
  • Developed transformational strategy to consolidate various IT applications/systems across multiple clusters (CD/HR/CSAT/Infra sol/financial tools) operating in different country-based locations.
  • Introduced large-scale systems/solutions adoption for CD, such as replacement of local DMS system with global IKEA/NGDMS tool.
  • Transitioned existing on-premises services for L&H applications in clusters to
  • Amazon IaaS/PaaS/SaaS based on solution type, supportability, and deployment requirements to enhance cost efficiency and reduce maintenance.
  • Implemented global change management and service management using BMC Remedy.
  • Collaborated global service management partner HP for L1/L2/L3 support desk services.
  • Introduced KPI-driven performance management tool, BER, based on SharePoint, to assess global/local business & service line performance.
  • Implemented global portfolio management process utilizing CA Clarity for approval of program/project/run costs and maintenance budgets.
  • Adopted cost benchmarking process to regulate IT function costs.
  • Implemented global program/project lifecycle management approach, encompassing demand planning, screening, stakeholder engagement, feasibility, capability, implementation, and business benefit realization.
  • Managed annual capital expenditure, operation costs, restructuring cost, and run cost budgets for MCO SA across countries and business platforms (SC/CD/MKT/FIN/HR).
  • Developed global strategy for consolidating (40+) vendors/support groups into 15 vendor groups through series of smaller M&A processes.

Managed initiatives for Business Performance Improvement

  • Conducted foundational audits, reviews, and tests for DR, BCP, service model & management, and performance measurement processes using KPI-driven frameworks.
  • Oversaw situational reviews, especially in high-risk areas like CD system's DR and compliance with cost management benchmarking.
  • Conducted random and event-based audits and inspections of application maintenance and customer satisfaction for facilities, L1/L2/L3 business call support areas.

Change management for Major IT services support in CD/SC/FIN/MKT/HR functions

  • Managed, monitored, and controlled by using Remedy-based change process as part of Change Advisory Board.
  • Periodically reviewed all major accepted changes, considering impacts from finance, business focus, technology, and information security.
  • Implemented 7-R system to identify and categorize major changes requiring additional funding.
  • Reviewed efficiency and effectiveness KPIs to assess long-term impact of system changes.

Managed critical Stakeholder Management for budget-oriented innovation projects

  • Identified business value from business case and assessed project/program execution stakeholders' roles, activities, and ways of working.
  • Ensured alignment of business stakeholders (business, technology, finance, function, info sec).
  • Created plans to assess business benefit realization tracking and stakeholder achievements/agreements.

IT operational strategy Management

  • Implemented IT business partnering processes for SC, CD, FIN, HR, MKT using plug-in and extract methods to support all IT innovations for business lines.
  • Identified 3-5 years roadmaps, objectives, and scopes for each functional entity through global stakeholder reports and reviews/assessments.
  • Developed roadmaps and strategic initiatives to support competitors' data, global ways of working, and strategic alignments.
  • Created BOSCARD and standard business case documents to identify business benefits.
  • Generated yearly financial demands for innovation, maintenance, technology, vendor support, and partner ecosystems.
  • Captured short-term demands in BMC Clarity through stakeholder engagements.
    Created phase-wise execution plans for feasibility, adoption, and capability.
  • Implemented adoption through multi-cluster all-hands meetings.
  • Conducted quarterly/monthly IT operational strategy and achievements reviews. Supported call reduction process reviews for each country (10% quarter on quarter).

Implementation of Cost Benchmarking practices

  • Led end-to-end analysis of cost factors dominating technology services, enterprise applications, and people services.
  • Analyzed country-based earnings (revenue) and cost spend areas (hardware, mobile, network, local hosting, conferencing, digitalization, software asset, local business applications, deskside supports).
  • Reviewed cost factors against global and regional benchmarks and similar markets.
  • Drove deep dive reviews, aligned corrective actions, and engaged stakeholders from each service line. mapped and implemented improvements from similar markets like Indonesia, Thailand and Brazil

Managed and controlled business core Operations (HR, IT, IM, WPS) through KPI/scorecard driven framework, business excellence

  • Defined critical success areas/factors and related KPIs after assessing functions/operations.
  • Established data collection procedure (source/quality/verification) for all countries of MCO South Asia.
  • Conducted monthly assessments of KPIs through cluster BRM review meetings with country IT heads.
  • Created shared knowledge base for RCA, issue, and problem management.
  • Elevated teams to achieve high-performance service through periodic reviews, role changes, and assessments.

Global Portfolio Management (Program/Project governance)

  • Acted as process owner for MCO South Asia's projects and collaborated with global teams to align with global standards.
  • Managed over 60+ programs with 10+ concurrent projects per year in India/Pakistan/Bangladesh/Sri Lanka/Nepal. Handled capex, opex, restructure investment programs.
  • Oversaw global-to-local transformation adoption on business strategy, technology, piloting.
  • Assisted in creating business partnering process adoption. Drove end-to-end business excellence.
  • Managed legacy and heritage asset management across functions.
    Oversaw budget and program execution management.
  • Acted as cluster functional review owner for key functional areas like customer development, supply chain, HR, and IT.
  • Planned BCP for core factories and DR for critical services.
    Managed manpower, technology, and service vendor management

Management Consultant

QCON
India, Malaysia, Singapore
03.2007 - 02.2010
  • Formulated test consultancy model as third-party vendor to support functional, automation and model of quality
  • Designed test automation for functional and performance test engineering, encompassing test planning and strategy development.
  • Established comprehensive test management system covering requirement analysis, test design, black and white box test methods, system integration, and Alfa/Beta modal testing.
  • Managed defect resolution and fostering collaboration within support team.
  • Created model for reducing test cycles using orthogonal array-based test model.
  • Developed onsite/offshore teams for over 10 clients.
  • Developed model for Test Center of Excellence.
  • Designed data-driven Functional Test Automation framework and software Performance testing model for 100-1200 concurrent users utilizing multiple tools and models.
  • Overseen test reporting, delivery, and release notes review.
  • Successfully handled over 40 releases for solutions in education, currency qualifiers, performance, enterprise solutions, and business solutions.
  • Managed product/solution design process through effective problem management.
  • Handled 3-5 concurrent projects/deliveries.

Test / Quality Delivery Leader

ANZ
bangalore
05.2005 - 01.2006
  • Identified and managed path and milestones of delivery schedules.
  • Managed team building, collaboration, execution for internal banking groups
  • Created of yearly delivery based master test plan, resource forward load plan, budget and onsite offshore handshake strategy for support and new development
  • Built Knowledge transition model, onsite off shore delivery models for new enhancements and legacy systems
  • Established test automation framework for stable builds
  • Defined performance centric test model from uneven business movements / scales

Senior Test Specialist / Test Lead

Herman
Bangalore
02.2003 - 04.2005
  • Assessed accuracy of data and documents by utilizing standardized measurements and tests.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Knowledge Transition process creation from onsite team to offshore team, requirement analysis, Test scope design, test execution
  • set up mantis and other evaluated tools for Defect management, Regression testing
  • Developed Test module plan, Test team management of 8-12 members conducting functional testing, automation and release management
  • Worked on Documentation development for Test process definition, Test delivery model and defect fix analysis
  • Post Release executed Performance testing for reliability check
  • Worked on global delivery center Test management set up, automation process setup using tools like rational functional tester, LoadRunner and silk performer

Test Engineer

RelQ, MBT, NESS
Bangalore, Dublin, London
1999.06 - 2003.03
  • Performed Unit Test coverage requirement analysis
  • Performed Unit testing for developed modules to cover 100% path, branch and loop
  • Product functional behavior analysis, requirement analysis from software requirement specification
  • Development of Test strategy, plan based on requirement specification and scope of delivery
  • Development of Functional Test design, Test Execution approach & Defect management process for end to end system integration
  • Conducted Release testing, beta testing for each monthly releases
  • Conducted Performance testing for module-based codes

Education

Doctorate of Education - Learning & Development

European International University Paris
Paris
12.2022 - Current

Ph.D. - Management

Gardencity University
Bangalore
10.2017 - Current

PGDBM - International Business

Swansea University
Wales
02.2011 - 10.2012

Skills

Business Analysis

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Accomplishments

Published Journals

  • Paper Title "Evaluating Environmental Factors Entrepreneurship Strategy" –International Journal for Research & Management, Vol 5, ISSN 2348-9006Paper Title “Success Strokes of Entrepreneurship” – International Journal for Research & Management, Vol 6, ISSN 2348-9006
  • Paper Title Effective Knowledge Transfer is the Root Cause for successful IT projects International Knowledge Transfer Conclave, GCU
  • Analysis of Business Internal Factors that Impact the profit of IT Entrepreneurship, Vol. 58 No. 1 (2021):
  • Analysis of Business External Factors that Impact the business growth of IT Entrepreneurship, Vol. 58 No. 1 (2021):
  • Analysis of Entrepreneurship development Factors which has impact on profit of IT Entrepreneurship, Vol. 58 No. 1 (2021):
  • High Impact Factors which have influence on business growth of IT Entrepreneurship for international conf and presentation for Nov 2021, Received best thesis paper award in Jindal University
  • Post Pandemic Innovation Management: Manage E&E (effectiveness and Efficiency) of Enterprise Processes from Remote MRI like Technologies for jamia milia islamia, Book published
  • Paper name: Factors having influence on growth of IT Business Startups in Journal name Kanpur Philosophers ISSN : 2348-8301
  • Paper Name: Entrepreneurship Meta Model for AI Based Medical Consultation System in journal name Rabindra Bharati Journal of Philosophy ISSN : 0973-0087
  • Evaluating environmental variables for IT business: copyright office diary no: 29396/2021-CO/L, Received license
  • Model to retain long-term customer as investor as well, transfer value effectively with strong RoI: copyright office diary no: 29326/2021-CO/L, Received license
  • 100% IT Industry Readiness Program: copyright office diary no: 18640/2023-CO/L, applied , under review

Affiliations

  • Emerald publication : I am an authorized journal reviewer
  • Research gate : I am having some of my publications
  • Academia : my journals are visible
  • Google Scholar : link of my publications
  • Asian collage of Teachers

Certification

Business Analysis of IIBA

Interests

Power of mind, impact of mythological factors in thought process, space, cooking, reading novels, debate

Timeline

Chief Mentor

Duxcon
01.2023 - Current

Doctorate of Education - Learning & Development

European International University Paris
12.2022 - Current

People data Analytics of SHRM

10-2022

Program Management Foundation of PMI & NASBA

09-2022

Measuring Team Performance of PMI & NASBA

09-2022

Leading Marketing Teams of LI

09-2022

Design Thinking-LI

09-2022

Business Advisor

Gabriel & Co
08.2022 - 12.2023

Business dev Strategic Planning of PMI

08-2022

Marketing Strategy for competitive Analysis of LI

08-2022

Process Mining of LI

08-2022

Business Analysis of IIBA

07-2022

Business Analytics/industry practices of IIBA & NASBA

07-2022

Senior Program Management Advisor

Unilever
02.2019 - 01.2021

Ph.D. - Management

Gardencity University
10.2017 - Current

PGDBM - International Business

Swansea University
02.2011 - 10.2012

Senior Management Consultant

HUL
03.2010 - 01.2019

Management Consultant

QCON
03.2007 - 02.2010

Test / Quality Delivery Leader

ANZ
05.2005 - 01.2006

Senior Test Specialist / Test Lead

Herman
02.2003 - 04.2005

Test Engineer

RelQ, MBT, NESS
1999.06 - 2003.03

Hobbies

My interests reshape my approach to work, with a focus on critical thinking influenced by an understanding of the power of the mind, natural thinking, and social dynamics. Engaging in hobbies such as cooking and reading journals on the power of the mind aids me in navigating challenging situations at work, with customers, vendors, and people in general. These hobbies serve as my stress busters, and my wife actively participates in these endeavors, enhancing the experience.

Hobbies

My interests reshape my approach to work, with a focus on critical thinking influenced by an understanding of the power of the mind, natural thinking, and social dynamics. Engaging in hobbies such as cooking and reading journals on the power of the mind aids me in navigating challenging situations at work, with customers, vendors, and people in general. These hobbies serve as my stress busters, and my wife actively participates in these endeavors, enhancing the experience.

Tools & Technology

Tools and Technology Used

  • CA Clarity- Portfolio mgt
  • Remedy – Issue/Change/prob. Mgt.
  • Hubspot- Sales lead management tool
  • ERP Next – CRM and project management
  • Skan-AI process Intelligence
  • Celonis-Process mining
  • QlikSense-Business Analytics
  • IBM SPSS-Data analysis
  • Google tools (forms, sheet, acrobat )
  • SAP-PLM Solution
  • JIRA-DevOps mgt.
  • QA touch – Test management tool
  • IBM Blue works - Business Process development

Business & Enterprise Analysis

Business/Enterprise Analytics

• Drive Team Data design, strata Analysis of department business and problem statement
• Identify relative data availability related to performance, productivity, people/stakeholder's engagement, business / enterprise issues, concerns, cost, service quality, spends & investments, revenue, customer survey.
• Create senior management vision on problem and design data analytics requirements
• Drive Analysis of department wise (HR/field Sales/business Customer engagement) survey data reliability/Validity
• Drive team to analyze relationship of multi-source data, understand impact
• Drive understanding of Hypothesis and related DV/IV
• Drive in-depth analysis of factors influencing analysis
• Data Reliability, correlation and regression check with factors like quality of service, on time delivery, sales revenue, growth of business using statistical tool
• Drive business critical decisions for sales/marketing/People managers/production
• Drive team to create custom reports, distribution for departments
• Drive teams to develop data collection from multiple data source, store in analytics build in database, develop custom & balanced score cards comprise of KPIs
• Enable business strategic decision (sales team recruitment, county-based BA's engagements, production team's growth, product sales cost reduction through lesser revision, training planned) based on analytics data
• In depth Analytics for sales/people/ functional team management performance through
o BA accounts to goal
o Biz user satisfaction to Qtrly sales growth
o Pipeline analysis-current and open order, approved finance
o County biz growth, gap
o Digital marketing conversion rate month on month
o Sales to goal
o Biz. Accounts to goal
o Partner's accounts growth
o People's availability to sales growth performance
o Sales Learning/training growth/performance to brand equity, identify impactful sales factors (availability of product lines in each county)
o Production People growth to sales (Vise versa)
o Product revision %
o Sales growth, revenue analysis based on resource engagement (sales manager, multi BA engagement, offers, partnerships)
o Sales and production usage patterns
o Operation cost to revenue
o User cost to revenue

Hobbies

My interests reshape my approach to work, with a focus on critical thinking influenced by an understanding of the power of the mind, natural thinking, and social dynamics. Engaging in hobbies such as cooking and reading journals on the power of the mind aids me in navigating challenging situations at work, with customers, vendors, and people in general. These hobbies serve as my stress busters, and my wife actively participates in these endeavors, enhancing the experience.

Tools & Technology

Tools and Technology Used

  • CA Clarity- Portfolio mgt
  • Remedy – Issue/Change/prob. Mgt.
  • Hubspot- Sales lead management tool
  • ERP Next – CRM and project management
  • Skan-AI process Intelligence
  • Celonis-Process mining
  • QlikSense-Business Analytics
  • IBM SPSS-Data analysis
  • Google tools (forms, sheet, acrobat )
  • SAP-PLM Solution
  • JIRA-DevOps mgt.
  • QA touch – Test management tool
  • IBM Blue works - Business Process development

Business & Enterprise Analysis

Business/Enterprise Analytics

• Drive Team Data design, strata Analysis of department business and problem statement
• Identify relative data availability related to performance, productivity, people/stakeholder's engagement, business / enterprise issues, concerns, cost, service quality, spends & investments, revenue, customer survey.
• Create senior management vision on problem and design data analytics requirements
• Drive Analysis of department wise (HR/field Sales/business Customer engagement) survey data reliability/Validity
• Drive team to analyze relationship of multi-source data, understand impact
• Drive understanding of Hypothesis and related DV/IV
• Drive in-depth analysis of factors influencing analysis
• Data Reliability, correlation and regression check with factors like quality of service, on time delivery, sales revenue, growth of business using statistical tool
• Drive business critical decisions for sales/marketing/People managers/production
• Drive team to create custom reports, distribution for departments
• Drive teams to develop data collection from multiple data source, store in analytics build in database, develop custom & balanced score cards comprise of KPIs
• Enable business strategic decision (sales team recruitment, county-based BA's engagements, production team's growth, product sales cost reduction through lesser revision, training planned) based on analytics data
• In depth Analytics for sales/people/ functional team management performance through
o BA accounts to goal
o Biz user satisfaction to Qtrly sales growth
o Pipeline analysis-current and open order, approved finance
o County biz growth, gap
o Digital marketing conversion rate month on month
o Sales to goal
o Biz. Accounts to goal
o Partner's accounts growth
o People's availability to sales growth performance
o Sales Learning/training growth/performance to brand equity, identify impactful sales factors (availability of product lines in each county)
o Production People growth to sales (Vise versa)
o Product revision %
o Sales growth, revenue analysis based on resource engagement (sales manager, multi BA engagement, offers, partnerships)
o Sales and production usage patterns
o Operation cost to revenue
o User cost to revenue

Hobbies

My interests reshape my approach to work, with a focus on critical thinking influenced by an understanding of the power of the mind, natural thinking, and social dynamics. Engaging in hobbies such as cooking and reading journals on the power of the mind aids me in navigating challenging situations at work, with customers, vendors, and people in general. These hobbies serve as my stress busters, and my wife actively participates in these endeavors, enhancing the experience.

Tools & Technology

Tools and Technology Used

  • CA Clarity- Portfolio mgt
  • Remedy – Issue/Change/prob. Mgt.
  • Hubspot- Sales lead management tool
  • ERP Next – CRM and project management
  • Skan-AI process Intelligence
  • Celonis-Process mining
  • QlikSense-Business Analytics
  • IBM SPSS-Data analysis
  • Google tools (forms, sheet, acrobat )
  • SAP-PLM Solution
  • JIRA-DevOps mgt.
  • QA touch – Test management tool
  • IBM Blue works - Business Process development

Business & Enterprise Analysis

Business/Enterprise Analytics

• Drive Team Data design, strata Analysis of department business and problem statement
• Identify relative data availability related to performance, productivity, people/stakeholder's engagement, business / enterprise issues, concerns, cost, service quality, spends & investments, revenue, customer survey.
• Create senior management vision on problem and design data analytics requirements
• Drive Analysis of department wise (HR/field Sales/business Customer engagement) survey data reliability/Validity
• Drive team to analyze relationship of multi-source data, understand impact
• Drive understanding of Hypothesis and related DV/IV
• Drive in-depth analysis of factors influencing analysis
• Data Reliability, correlation and regression check with factors like quality of service, on time delivery, sales revenue, growth of business using statistical tool
• Drive business critical decisions for sales/marketing/People managers/production
• Drive team to create custom reports, distribution for departments
• Drive teams to develop data collection from multiple data source, store in analytics build in database, develop custom & balanced score cards comprise of KPIs
• Enable business strategic decision (sales team recruitment, county-based BA's engagements, production team's growth, product sales cost reduction through lesser revision, training planned) based on analytics data
• In depth Analytics for sales/people/ functional team management performance through
o BA accounts to goal
o Biz user satisfaction to Qtrly sales growth
o Pipeline analysis-current and open order, approved finance
o County biz growth, gap
o Digital marketing conversion rate month on month
o Sales to goal
o Biz. Accounts to goal
o Partner's accounts growth
o People's availability to sales growth performance
o Sales Learning/training growth/performance to brand equity, identify impactful sales factors (availability of product lines in each county)
o Production People growth to sales (Vise versa)
o Product revision %
o Sales growth, revenue analysis based on resource engagement (sales manager, multi BA engagement, offers, partnerships)
o Sales and production usage patterns
o Operation cost to revenue
o User cost to revenue

Hobbies

My interests reshape my approach to work, with a focus on critical thinking influenced by an understanding of the power of the mind, natural thinking, and social dynamics. Engaging in hobbies such as cooking and reading journals on the power of the mind aids me in navigating challenging situations at work, with customers, vendors, and people in general. These hobbies serve as my stress busters, and my wife actively participates in these endeavors, enhancing the experience.

Tools & Technology

Tools and Technology Used

  • CA Clarity- Portfolio mgt
  • Remedy – Issue/Change/prob. Mgt.
  • Hubspot- Sales lead management tool
  • ERP Next – CRM and project management
  • Skan-AI process Intelligence
  • Celonis-Process mining
  • QlikSense-Business Analytics
  • IBM SPSS-Data analysis
  • Google tools (forms, sheet, acrobat )
  • SAP-PLM Solution
  • JIRA-DevOps mgt.
  • QA touch – Test management tool
  • IBM Blue works - Business Process development

Business & Enterprise Analysis

Business/Enterprise Analytics

• Drive Team Data design, strata Analysis of department business and problem statement
• Identify relative data availability related to performance, productivity, people/stakeholder's engagement, business / enterprise issues, concerns, cost, service quality, spends & investments, revenue, customer survey.
• Create senior management vision on problem and design data analytics requirements
• Drive Analysis of department wise (HR/field Sales/business Customer engagement) survey data reliability/Validity
• Drive team to analyze relationship of multi-source data, understand impact
• Drive understanding of Hypothesis and related DV/IV
• Drive in-depth analysis of factors influencing analysis
• Data Reliability, correlation and regression check with factors like quality of service, on time delivery, sales revenue, growth of business using statistical tool
• Drive business critical decisions for sales/marketing/People managers/production
• Drive team to create custom reports, distribution for departments
• Drive teams to develop data collection from multiple data source, store in analytics build in database, develop custom & balanced score cards comprise of KPIs
• Enable business strategic decision (sales team recruitment, county-based BA's engagements, production team's growth, product sales cost reduction through lesser revision, training planned) based on analytics data
• In depth Analytics for sales/people/ functional team management performance through
o BA accounts to goal
o Biz user satisfaction to Qtrly sales growth
o Pipeline analysis-current and open order, approved finance
o County biz growth, gap
o Digital marketing conversion rate month on month
o Sales to goal
o Biz. Accounts to goal
o Partner's accounts growth
o People's availability to sales growth performance
o Sales Learning/training growth/performance to brand equity, identify impactful sales factors (availability of product lines in each county)
o Production People growth to sales (Vise versa)
o Product revision %
o Sales growth, revenue analysis based on resource engagement (sales manager, multi BA engagement, offers, partnerships)
o Sales and production usage patterns
o Operation cost to revenue
o User cost to revenue

Dr. Rajib Kumar RoyManagement Professional