RAJIL KP
Senior Spare Parts Manager
Kozhikode
Summary
Highly motivated Parts & Accessories Manager with 17+ years of experience in the automotive industry. Strong leadership skills, excellent time management, and a customer service oriented mindset. Successfully managed parts & Accessories departments, implemented process improvements, and achieved measurable results. Diploma in civil. Fluent in English,Hindi,Arabic and Tamil. Passionate about providing exceptional customer service and ensuring cost-effective and timely parts delivery. Excited to contribute my skills and experience to a prestigious brand like OEM's like Toyota, Nissan, Honda and KIA and help drive success for the Parts department.
Overview
18
18
years of professional experience
Work History
Sr.Parts Manager
DKH KIA
10.2019 - Current
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Observing and ensuring that the perpetual and regular inventory activities are carried out at all locations.
- Provided training and coaching to parts team members, resulting in a 10% improvement in overall performance.
- Managed the group parts department and GP calculation.
Assistant Parts & Accessories Manager
Vision Motors Pvt
12.2015 - 10.2019
- Streamlined parts and accessories ordering process, resulting in a 20% reduction in order processing time.
- Led a team of sales associates to consistently exceed sales targets and deliver exceptional customer service.
- Implemented regular inventory audits, resulting in a 25% decrease in stock discrepancies.
- Promote the sale of genuine accessories.
- Accessories pitched at the time of booking.
- Monitor and supervise the daily reports and sales productivity.
Assistant Store Manager
Khalid Al Hammadi
02.2008 - 12.2015
- Assisted customers with parts inquiries, processed parts orders, and managed inventory.
- Provided exceptional customer service, resulting in a 98% customer satisfaction rating.
- Analysis of parts consumption based on consumption trends.
- Planning of parts orders based on consumption and future requirements: initial parts ordering for new models.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Civil Diploma -
JDT ISLAM ITI
Kozhikode, India 04.2001 -
Skills
Inventory Management
Customer Service
Leadership
Time Management
Teamwork
SAP
Operations management
Purchasing strategies
DPOS
GDMS20
Microsoft office
STRENGTHS
- Strong Leadership: Led a team of 20 employees, resulting in a 20% increase in productivity.
- Recognized for consistent high performance, earning the "Best Parts Manager" award three times (DKH KIA) and the "Best Accessories Manager" award twice (Vision Honda)
- Excellent Time Management: Managed multiple tasks and projects simultaneously, ensuring all deadlines were met.
- Customer Service Oriented: Provided exceptional customer service, resulting in a 95% customer satisfaction rating.
Timeline
Sr.Parts Manager
DKH KIA
10.2019 - Current
Assistant Parts & Accessories Manager
Vision Motors Pvt
12.2015 - 10.2019
Assistant Store Manager
Khalid Al Hammadi
02.2008 - 12.2015
Civil Diploma -
JDT ISLAM ITI
04.2001 -