Rajinder Kaur

Work History

General Manager

The Tech Ravens

Noida

06.2023 - Current

Support the CEO primarily and provide additional support to executive team members, as directed, to ensure that company goals and objectives are accomplished and that operations run efficiently.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Maintain and refine internal processes that support high-ranking executives companywide, and coordinate internal and external resources to expedite workflows.
Manage communication with employees by liaising with internal and external executives on various projects and tasks.
Plan and orchestrate work to ensure that senior executives’ priorities are met, organizational goals are achieved, and best practices are upheld.
Organize team communications and plan events, both internal and off-site.
Manage Schedules, timelines, and budgets of the project.
Manage the output of the Business Development team.
Be part of the internal as well as meetings along with the CEO.
Keep records of direct financial transactions as well as indirect financial transactions.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Hold meetings with internal individual stakeholders to ensure process frameworks are followed and measure its effectiveness.

Senior Customer Experience Specialist

Skill- Ivy

Ghaziabad

12.2021 - 06.2023

Customer Support Leadership: Lead and mentor a team of customer support representatives.
Guide on complex issues and ensure timely resolution of customer inquiries.
Implement best practices to optimize customer support processes.
User Engagement and Retention: Develop and execute strategies to enhance user engagement throughout their journey.
Implement retention initiatives to reduce churn and increase customer lifetime value.
Analyze user feedback to identify trends and recommend improvements.
Product Knowledge and Training: Stay updated on the latest features and offerings of our EdTech products.
Conduct training sessions for the customer support team to enhance product knowledge.
Collaborate with the product team to provide insights for continuous improvement.
Customer Feedback Management: Establish and manage systems for collecting and analyzing customer feedback.
Collaborate with cross-functional teams to address common pain points and improve overall user experience.
Implement strategies to turn customer feedback into actionable insights.
Quality Assurance: Develop and enforce quality assurance protocols for customer interactions.
Conduct regular audits to ensure adherence to established service standards.
Provide constructive feedback and coaching to customer support representatives.
Data Analysis and Reporting: Utilize data analytics tools to track and analyze customer satisfaction metrics.
Generate regular reports to communicate key performance indicators to leadership.
Identify areas for improvement and work collaboratively to implement changes.
Cross-Functional Collaboration: Collaborate with marketing, sales, and product teams to align customer experience initiatives with overall business goals.
Act as a liaison between customers and internal teams to ensure effective communication and problem resolution.

Operations Manager

Jaipuria Group of Educational Institutions

Ghaziabad

06.2019 - 12.2021

Franchise Collaboration: Work closely with the franchisees to ensure alignment with the school's operational standards.
Provide guidance and support to franchise partners in implementing best practices.
Foster effective communication and collaboration between the franchisor and franchisee.
Compliance Management: Monitor and ensure franchisees' adherence to operational policies and standards.
Conduct regular visits to assess compliance with educational regulations.
Implement corrective actions and improvements as needed.
Process Optimization: Identify and implement operational efficiencies across the franchise network.
Streamline processes for consistency and effectiveness.
Provide training and resources to franchisees for optimal operational performance.
Quality Control: Implement and enforce quality control measures within the franchise department.
Develop and maintain operational guidelines for consistent service delivery.
Address and resolve operational issues promptly.
Budget Oversight: Collaborate with franchisees on budget planning and financial management.
Monitor budget adherence and provide guidance on cost-effective practices.
Analyze financial reports and recommend improvements.
Training and Development: Facilitate training programs for franchisees and their staff on operational best practices.
Identify areas for skill development and implement relevant training initiatives.
Promote continuous improvement in operational competencies.
Relationship Management: Cultivate strong relationships with franchise partners.
Act as a liaison between the franchisor and franchisees, addressing concerns and providing support.
Promote a positive and collaborative franchise network environment.

Admission Manager

Simply Gyan Tutorials Pvt. Ltd

Ghaziabad

12.2017 - 05.2019

Develop and implement comprehensive admissions strategies aligned with the institute's goals.
Analyze market trends and competition to refine and enhance the admissions approach.
Oversee the entire admissions process, from application submission to enrollment.
Ensure a smooth and efficient application review and decision-making process.
Implement technology solutions to streamline application procedures and enhance user experience.
Set and achieve annual and monthly admission targets in collaboration with the leadership team.
Monitor and analyze key performance indicators (KPIs) related to admissions goals and develop and execute strategies to meet or exceed enrollment targets.
Communicate effectively with prospective students, parents, and educational consultants.
Provide accurate and timely information about the institute's programs, admission criteria, and processes.
Foster positive relationships with key stakeholders to enhance the institute's reputation.
Conduct regular market research to identify opportunities and challenges in student recruitment.
Analyze demographic data and industry trends to inform admissions strategies.
Stay informed about changes in educational policies and regulations affecting admissions.
Lead and motivate the admissions team to achieve collective goals.
Foster a collaborative and high-performance culture within the admissions department.
Utilize the CRM to track leads, communicate with prospects, and analyze data for decision-making.
Ensure the admissions team is proficient in using the CRM to enhance efficiency.
Monitor and report on the institute's progress in achieving diversity goals.
Develop and manage the admissions budget effectively.
Optimize resource allocation to maximize the impact of recruitment efforts.
Regularly review and assess the effectiveness of admissions processes and implement continuous improvement initiatives based on feedback and performance metrics.
Stay updated on best practices in admissions and incorporate innovations as appropriate.

Admissions Counselor

T.I.M.E Institute

Ghaziabad

01.2017 - 12.2017

Actively engage with prospective students to understand their educational goals and career aspirations.
Provide comprehensive information about TIME Institute's programs and offerings.
Foster a positive and supportive relationship with potential students/ parents/ clients.
Guide students through the entire admissions process, from inquiry to enrollment.
Assist in the completion of application forms and required documentation.
Ensure accurate and timely submission of applications and supporting materials.
Effectively communicate information about courses, curriculum, fees, and admission requirements.
Address queries from prospective students and parents promptly and accurately.
Stay informed about updates and changes in TIME Institute's offerings.
Work towards meeting or exceeding individual and team admission targets.
Utilize lead management systems and databases to track progress and outcomes.
Participate in regular performance reviews to assess goal achievement.
Utilize CRM tools to manage and track interactions with prospective students.
Maintain accurate and up-to-date records of all communication and interactions as well as leverage CRM data to identify trends, preferences, and areas for improvement.
Represent TIME Institute at educational fairs and community outreach events Also, collect and analyze feedback from events to enhance future initiatives.
Collaborate with educational consultants and other partners to generate leads.
Conduct market research to understand the competitive landscape and industry trends.
Stay informed about competitors' offerings and promotional activities as well as on educational trends, industry best practices, and effective counseling techniques.
Seek feedback from senior counselors and incorporate learning into daily interactions.

Summary

Overview

Work History

General Manager

Senior Customer Experience Specialist

Operations Manager

Admission Manager

Admissions Counselor

Education

MBA - Operations Management

BBA - Finance

GED -

High School Diploma -

Skills

Certification

Languages

Work Availability

Timeline

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