Rajinder Singh
Bengaluru
Summary
Dynamic and results-driven professional with over 15 years of experience in operations for renowned brands. Proven expertise in team leadership, strategic planning, and operational management, complemented by strong communication and organizational skills that drive project success. A consistent record of cultivating productive work environments and exceeding performance targets underscores a commitment to excellence. Passionate about leveraging skills to enhance organizational efficiency and contribute to overall business success.
Overview
19
19
years of professional experience
Work History
Manager
Teamlease Services Ltd.
11.2021 - Current
- Handling multiple projects of Teamlease in BFSI and multi-brand, with a manpower of over 16,000.
- Coordinating with Client Managers and internal departments at a pan-India level on a regular basis for the smooth functioning of business.
- To monitor and guide the team to achieve client and company objectives for the timely delivery of services, such as salaries, incentives, reimbursements, and sourcing.
- Regular client meetings to maintain and develop a professional relationship for the growth of the business and timely collections.
- Coordinate with internal departments in the company at various management levels to achieve client and company objectives, planning, and projections.
- Ensuring legal compliance and the regular filing of important documents for regular audits and functioning.
- Identifying opportunities and problems, working to address them, and taking informed decisions regarding strategy, policy, and planning.
- Booking costs are in advance for client funding, and coordinating with the client for timely funds collection.
- Promoting the vision and mission of a company to maintain the morale of staff and the performance of the workforce.
- Understanding the workload needs of the company, and determining the workforce required to meet the same.
- Accomplished multiple tasks within established timeframes.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Assistant Manager
Quess Corp Ltd.
04.2016 - 11.2021
- Handled multiple projects of Quess in the BFSI, Retail, and Telecom sectors with a manpower of over 12,000.
- Handled the Quess Chandigarh branch with the entire upper north business, both payroll and client services.
- Coordinating with Sales Teams, HR Teams, and Operation Teams (Client) pan India on a regular basis for the smooth functioning of the business.
- To maintain and develop a professional relationship with the client for the growth of the business and timely collections.
- Coordinate with all departments in the company at various management levels to achieve client and company objectives, planning, and projections.
- Proper recording, scrutiny of client requirements, and client meetings to provide proper services within timelines.
- Coordinating with different vendors for client infrastructure, travel, hotel, and asset deployment, and taking care of billing activities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Asset Manager
Samsung India Electronics Pvt. Ltd.
04.2013 - 03.2016
- Company Overview: (On Payroll-Quess Corp Ltd and Adecco India Pvt. Ltd)
- Handled asset management of Chandigarh, J&K, H.P., and Punjab (Upper North).
- Keep higher management informed of sensitive, controversial issues, and their resolutions.
- Prepare financial, operational, maintenance, and other technical reports utilizing computerized inventory and asset registry in conjunction with superiors.
- Attend and participate in weekly Asset Management Steering Committee meetings. Provide input and complete work assignments as assigned and directed by the committee.
- Maintain a database of assets, and assist in collecting, gathering, and compiling data on various assets.
- Coordinate and assist project managers in obtaining operational and maintenance records, financial and cost data, and performance criteria for individual assets.
- Attend and participate in capital planning, coordination, and development of long-range activities.
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
- Facilitated team collaboration to align asset management strategies with organizational goals.
- Managed inventory levels to minimize stock outs while reducing overhead costs.
- (On Payroll-Quess Corp Ltd and Adecco India Pvt. Ltd)
Retail Coordinator
Aircel HO
11.2012 - 04.2013
- Company Overview: (On Payroll-Quess Corp Ltd.)
- Handling 10 COCOs (company-owned retail stores) and 40 FOFOs (franchisee-owned).
- To handle all the infra-related issues of stores and get them resolved with the help of vendors.
- Ensure compliance, internal audits, and Customer Service at Stores.
- Ensuring operational excellence through compliance with daily checklists (opening and closing).
- Conducting audits at stores (cash, stock, etc.).
- Arrange the data for telecalling to different categories of users to enhance footfall and sales.
- Tracking customer engagement activities at all stores every month.
- To track the targets of FOFOs, and ensure the smooth functioning of FOFOs.
- Streamlined store operations by implementing efficient procedures and organizational systems.
- Managed inventory levels for optimal product availability, reducing out-of-stock occurrences.
- Ensured compliance with company policies, safety regulations, and local laws in all aspects of store management.
- Submitted reports to senior management to aid in business decision-making and planning.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- (On Payroll-Quess Corp Ltd.)
Team Leader Operation
IBM Daksh India Pvt. Ltd.
08.2006 - 05.2011
- Responsible for handling a team comprising highly charged, and motivated team members.
- Achieve service level and productivity targets for the team, and analyse calls to identify the root cause of complaints.
- Being responsible for helping to resolve customers' issues as per the SLAs in coordination with the client. Also, analysing all complaints and reporting the root cause or suggestions to the client.
- Analysing the floor trends in regard to the quality targets to achieve by each of the members, and following up on those targets, and guiding these coaches with valuable feedback from time to time.
- Controlling attrition and designing R&R for the floor. Prepare and submit periodic reports.
- Providing valuable feedback to the training department to improve the training modules, which are more cohesive with the kind of calls that CCEs handle on the floor, to fill the gaps between the Training and Operations Departments.
- Understanding the expectations of the client, and driving the team to achieve the same.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Education
Matriculation -
C.B.S.E.
Senior Secondary - undefined
C.B.S.E.
Bachelor of Business Administration - undefined
Punjab University
1 Year IT Premier Diploma - undefined
Tata infotech
Certified Master program in Human resources management - undefined
Indian school of business management & administration
Skills
- Relationship building
- Customer service
- Team leadership
- Decision-making
- Operations management
- Verbal and written communication
Personal Information
- Date of Birth: 27th Nov’1983
- Marital Status: Married
- Fond of reading books
Timeline
Manager
Teamlease Services Ltd.
11.2021 - Current
Assistant Manager
Quess Corp Ltd.
04.2016 - 11.2021
Asset Manager
Samsung India Electronics Pvt. Ltd.
04.2013 - 03.2016
Retail Coordinator
Aircel HO
11.2012 - 04.2013
Team Leader Operation
IBM Daksh India Pvt. Ltd.
08.2006 - 05.2011
Senior Secondary - undefined
C.B.S.E.
Bachelor of Business Administration - undefined
Punjab University
1 Year IT Premier Diploma - undefined
Tata infotech
Certified Master program in Human resources management - undefined
Indian school of business management & administration
Matriculation -
C.B.S.E.
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