Rajinder Singh
Chandigarh
Summary
Dynamic Customer Care Representative with a proven track record at TASKUS INDIA PRIVATE LIMITED, excelling in conflict resolution and customer satisfaction. Leveraging strong communication and empathy skills, I consistently delivered prompt solutions, enhancing service quality and fostering positive relationships. Adept at multitasking, I thrive in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
TASKUS INDIA PRIVATE LIMITED
Chandigarh
05.2025 - Current
- Developed rapport with customers to foster positive relationships.
- Escalated complex issues to management for timely resolution.
- Provided accurate, valid, and complete information to customers.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Customer Service Specialist
Teleperformance Global Services
05.2024 - 01.2025
- Handled UK customers in a blended process
- Delivered prompt query resolution and ensured high customer satisfaction
- 8 Months
Customer Care Executive
Tech Mahindra
01.2023 - 01.2024
- Managed incoming customer calls and provided resolution
- Maintained performance metrics and ensured service quality
- 1 Year
Education
12th - Non-Medical
Mount Carmel School
Chandigarh06.2013
10th -
St. Mary's School
06.2011
Skills
- Empathy
- Active Listening
- Communication
- Multitasking
Personal Information
Title: BPO Associate – Voice & Blended Processes | Service-Oriented Support Representative
Custom Section 1
I hereby state that all the information noted above is accurate to the best of my beliefs, and I take full responsibility for the correctness of the information
[Location]: Chandigarh, India [Signature]: Rajinder Singh
Timeline
Customer Care Representative
TASKUS INDIA PRIVATE LIMITED
05.2025 - Current
Customer Service Specialist
Teleperformance Global Services
05.2024 - 01.2025
Customer Care Executive
Tech Mahindra
01.2023 - 01.2024
12th - Non-Medical
Mount Carmel School
10th -
St. Mary's School