Rajini John
Business Operations Specialist - Investigation
Pune,MH
Summary
To secure a challenging role where my organizational, analytical, and administrative skills can be utilized to ensure efficient operations and contribute to the growth and success of the company. With a proven track record of delivering high-quality work and exceeding expectations, I am dedicated to providing outstanding support to the team and ensuring smooth operations of the business. I bring strong attention to detail, excellent time management skills, and proficiency in relevant technical tools and software. As a highly adaptable and results-driven professional, I am committed to meeting and exceeding organizational goals while maintaining a positive and collaborative work environment.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Business Operations Specialist - Investigation
Credence Resource Management
01.2022 - Current
- Coordinated with consumers and attorneys to review and process financial correspondence, ensuring accurate assessment of account activity and adherence to regulatory and internal compliance standards.
- Responded to consumer inquiries by providing itemized statements, balance verification, and account analysis, helping identify discrepancies and potential risk indicators.
- Maintained detailed documentation of all communication and case activity to support audit readiness and effective monitoring of higher-risk accounts.
- Collaborated with attorneys to manage and respond to legal requests while adhering to regulatory guidelines, compliance policies, and documentation requirements.
- Conducted audits and root-cause analysis on missed or escalated cases to identify operational gaps, risk indicators, and opportunities for process improvement.
- Prepared analytical reports to highlight trends and support decisions related to potential fraud, sanctions concerns, or suspicious account patterns.
- Assisted with work allocation, supervised daily workflow operations, and provided floor support, demonstrating leadership, team coordination, and early supervisory capability.
- Utilized internal systems and automated tools to review transaction activity, validate documents, and ensure accurate monitoring of financial records.
- Identified and escalated AML red flags, including unusual account behavior, financial inconsistencies, and patterns suggesting sanctions exposure, international remittance abuse, or fraud, supporting compliance investigations.
- Gained exposure to reviewing financial correspondence related to cross-border and international money transfers, strengthening awareness of remittance-based risks and compliance standards.
- Supported compliance teams by escalating cases requiring deeper review, contributing to evaluations that may result in Suspicious Activity Reports (SARs).
- Applied foundational knowledge of AML regulations, sanctions screening practices, and high-risk account monitoring during daily review and analysis tasks.
Visa Consultant
THE NAVIGATORS PVT.LTD
02.2020 - 05.2021
- Dealing with and counseling of clients looking out for visas. Mainly USA, UK, Australia, Schengen Countries And Far East Asia
- Meeting with prospective and extant clients to gauge which services they require.
- Achieve excellent customer service by proactively responding to client queries and advising customers on their overseas immigration and visa needs.
- Responsible of all Immigration issues and operations, remaining up to date with any changes to legislation.
- Give clear and accurate information based on the current immigration & visa laws & policies.
- Counselling clients. Acquisition of new Clients & follow up with existing clients.
- Handling Insurance policies of the customers.
Visa Consultant
RIYA TRAVEL AND TOURS PVT. LTD
04.2019 - 12.2019
- Dealing with and counseling of clients looking out for visas.
- Meeting with prospective and extant clients to gauge which services they require.
- Achieve excellent customer service by proactively responding to client queries and advising customers on their overseas immigration and visa needs.
- Give clear and accurate information based on the current immigration & visa laws & policies.
- Collaborate with teams in all offices.
- Counseling clients. Acquisition of new Clients & follow up with existing clients.
Education
I.T.I -
International Air Transport association
12.2016
Bachelor of Commerce - undefined
University of Kerala
07.2015
Higher Secondary Certificate - undefined
ST. XAVIER'S HIGH SCHOOL
05.2012
Secondary School Certificate - undefined
ST. XAVIERS HIGH SCHOOL
05.2010
Skills
- Transaction Monitoring
- Fraud Detection & Prevention
- AML Red Flags Identification
- Cross-Border & Remittance Risk Awareness
- Root Cause Analysis
- Financial Statement Review
- Workflow Management Tools
- MS Office (Excel, Word, Outlook)
- Work Allocation & Floor Support
- Quality Checks & Process Improvement
- Time-Sensitive Case Handling
- Process Auditing
Interests
Music, Travelling, Reading, Dancing
Timeline
Business Operations Specialist - Investigation
Credence Resource Management
01.2022 - Current
Visa Consultant
THE NAVIGATORS PVT.LTD
02.2020 - 05.2021
Visa Consultant
RIYA TRAVEL AND TOURS PVT. LTD
04.2019 - 12.2019
Bachelor of Commerce - undefined
University of Kerala
Higher Secondary Certificate - undefined
ST. XAVIER'S HIGH SCHOOL
Secondary School Certificate - undefined
ST. XAVIERS HIGH SCHOOL
I.T.I -
International Air Transport association