Photoshop, coral draw, website design, WordPress, website hosting
RAJIV Dave
Business Development Manager
Kolkata
Summary
I am skilled in growing sales and improving stakeholder relations. Accomplished in exceeding targets with results-driven approach. I am successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Business Development Manager
Hih7 Webtech Pvt Ltd
Kolkata
01.2012 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Generated new business with marketing initiatives and strategic plans.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Associate
HSBC BPO
Kolkata
01.2010 - 12.2011
- Recommended items to customers based on specific needs and explained features and benefits.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Researched and resolved account and service problems with friendly, knowledgeable support.
Subject Matter Specialist
Exl Service
Noida
06.2005 - 12.2009
- Designed and prepared technical reports, studies, and related documentation.
- Developed and presented business cases, presentations and reports to senior management.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Improved user productivity and efficiency through system training and support.
Technical Support Specialist
Wipro BPO
New Delhi
10.2003 - 03.2005
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
- Recorded and maintained relevant notes for each client and work order.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
Education
B.Com (Hons) - Accountancy And Commerce
Calcutta University
Kolkata 04.2000 - 03.2003
Secondary And Higher Secondary - Commerce
St. THOMAS Church School
Howrah 04.1996 - 03.2000
Skills
Marketing
Goals and performance
Relationship building and rapport
Verbal and written communication
Sales expertise
Relationship building and management
Database Management
Cold Calling
Campaign development
Key decision making
Software
Interests
Education, Finance and Sales
Timeline
Business Development Manager
Hih7 Webtech Pvt Ltd
01.2012 - Current
Customer Associate
HSBC BPO
01.2010 - 12.2011
Subject Matter Specialist
Exl Service
06.2005 - 12.2009
Technical Support Specialist
Wipro BPO
10.2003 - 03.2005
B.Com (Hons) - Accountancy And Commerce
Calcutta University
04.2000 - 03.2003
Secondary And Higher Secondary - Commerce
St. THOMAS Church School
04.1996 - 03.2000