Rajiv Jaswal

· Resolved problems, improved operations and provided exceptional service.

· Carried out day-to-day duties accurately and efficiently.

· Worked flexible hours across night, weekend and holiday shift

· Delivered service to customer locations within specific timeframes.

· Working on VMware ESXi 6.0/6.5/6.7, vCenter 6.0/6.5/6.7, HA, DRS, VM Cloning and Deploying Servers.

· Working on ESXi upgrade, Enclosure firmware upgrade, ILO firmware Upgrade and Patches update.

· Restoring VMware from EMC backup- EMC backup and Recovery and Handling backup failure issues for the window’s virtual machines

· Generate EMC Grab report for VMs, ESXi Host, and Physical Server

· Working on HPSM/Remedy ticketing tool and resolving tickets as per SLA

· Raising Change request as per needs and working on the same

· Planning for the weekend Migration and analyzing its effect on users.

· SRM – Performed DR Drill for failback and failover of Recovery Plans

· Creation of Datastores, Add RDM Disk to a Virtual Machine in the VSphere Web Client, New disk creation and share between servers

· Mapping Windows Drives to RDMs in VMware ESXi

· Data stores and drives Expansion in vCenter for VM's

· Creation and deletion of Port groups add and Increase RAM/Hardisk Size

· Working on raising cases with Vendor (VMware /HP/Huawei/Cisco) for VMware issues, firmware upgrade and hardware failure.

· Mount VMware tool and installation on VM’s - windows and Linux O.S

· Patching Update & SEP & SCOM on VMware Infrastructure Servers"

· Daily Health check of All VCenter.

· Cluster creation in Virtual Infrastructure and enabling HA and DRS.

· Moving the running VM from one host to another using VMotion Technology sometime migrate manually by getting downtime from server/Application owner

· Adding Hosts to VC, Creating and managing VM’s under the Hosts

· Managing DHCP and Creating Scopes & super scopes & monitoring scopes in DHCP

· VMs Migration from one Cluster to another cluster

· Replacement of Faulty PSU in Fabric Interconnect, Faulty FAN, Cache module replacement, System Board, DIMM on Esxi’s, HP ProLiant Servers

· Old servers decommissioning in the environment

· Management module Firmware upgrade on Huawei chassis

· SRM failover and failback Drills

· Migration of VM’s data from one storage to another.

· Upgrade Infrastructure components, server’s firmware and Esxi version to the latest available

· HP Windows (WMI) NIC teaming failed for Physical server 2008

· Esxi hosts disconnecting issue

· Server rebooted unexpectedly, Server hang issues

· Esxi Server BIOS, PSOD Server issues, Datastores are not visible during Esxi Board replacement issues

· Planned computer systems using information engineering and structured analysis.

· Conducted system analysis and implementation to maintain and improve computer systems.

· Performed system analysis, documentation, testing, implementation and user support for platform transitions.

· Troubleshooting on Applications like Citrix

· Providing remote support to outside users through LogMein, Team viewer, WebEx.

· Managing DHCP & DNS and Backup and Restore DHCP and DNS Server.

· Working on AD, Exchange, and LYNC Issues (Mailbox creation for users)

· Standard and Admin User Creation, deletion as per the process.

· Assisted employees with resolving network problems at remote locations.

· Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.

· Resolved issues and escalated problems with knowledgeable support and quality service.

· About the Project Provided windows administration support for Everstone and its employees

· L1 troubleshooting in any desktop and networking issues

· Installation, configuration, and maintenance of Lotus Notes mail server in client side

· Configuration of MS-outlook 2003 & 2007

· Regular problems reported by customer

· Blackberry Device activation deactivation, Creating Blackberry account on Blackberry Server

· Managing & monitoring network & Coordinate with vendors

· Maintain and configured various software used at customer place

· Installation, configuration, and maintenance of assembled computer

· Technical & hardware support to the organization

· Worked on AD, Exchange, and LYNC Issues

· Worked on User’s email send/receive issue, Mailbox full issue, Mailbox creation.