Rajiv Karuthedath
Thane
Summary
Total experience of more than 20 years in sectors like Telecom, IT Sales, FMCG Products, and Insurance. Well versed in customer’s requirements and also providing technical support to customers. Skills in managing targets set by the company and also motivating team members to achieve business and individual goals. Possess interpersonal and organizational skills with demonstrated abilities in team management and ensuring the desired sales targets are met. Factory Management and Inventory management of FMCG products.
Overview
18
18
years of professional experience
4
4
Languages
Work History
Customer Relationship Advisor
ACKO insurance
01.2022
- Addressing Customer queries through phone calls and emails
- Coordinating with the underwriting team
- Out calling the customer and providing a Resolution
- Troubleshooting issue faced by the customer on the ACKO application.
Wealth Counselor
Epacific Services Pvt Ltd
07.2020 - 04.2021
- Calling leads and generating sales
- Coordinating with back office department for after-sales work
- Giving Stock advice to the client
- Guiding clients with fundamentally researched stocks for long-term and midterm investment.
Administration Manager
Babysure Assisted Reproductive Technologies LLP
03.2019 - 06.2020
- Handling Administrative work of Clinic in Thane and Andheri Branch
- Coordinating with Supervisors across Clinics of Maharashtra for Administrative work
- Working with the Sales team to increase the lead and Handle Patient's queries.
Recruitment and Development Manager
Kotak Mahindra Life Insurance Company Limited
10.2017 - 02.2019
- Recruitment of Life Insurance Advisor
- Sales Management of the Team
- Lead generation and Closure of the team
- Preparing reports.
Factory Manager
Kaalikai Industries India Ltd
09.2015 - 08.2017
- Factory Management
- Supervision of Production
- Inventory Management
- Internal Sales Management of FMCG Products.
Business Development Executive
Everest IT Services Pvt Ltd
07.2012 - 08.2015
- Managed Marketing via different channels like Internet, Telecalling, and Direct
- Handling and meeting the clients after the sale and ensuring a smooth relationship between them and the company and resolving complaints if any
- Prepared the daily MIS for Sales
- Prepared Tenders and Technical Scope of Work
- Assisted in enhancing and developing new products like queue Queue Management i.e
- Advance Reception Management for Banks, telecoms, hospitals, etc
- Assisting in enhancing and developing customer support for products.
Sales Assistant
4POWER INFOCOM FZ LLC
06.2011 - 06.2012
- Managed Marketing via different channels like Internet, Telecalling, and Direct
- Handling and meeting the clients after the sale and ensuring a smooth relationship between them and the company and resolving complaints if any
- Prepared the daily MIS for Sales
- Prepared Tenders and Technical Scope of Work
- Assisted in enhancing and developing new products like queue Queue Management i.e
- Advance Reception Management for Banks, telecoms, hospitals, etc
- Assisting in enhancing and developing customer support for products.
Lead Technical Advisor
Hutchinson 3Globalservices
12.2003 - 12.2010
- Instrumental in streamlining OJT (On The Job Training) as a Quality Mentor in Post Paid Dept from Dec 05 till July 06
- Conducted training sessions for new advisors for CRM during OJT and whenever necessary depending on the advisor’s needs & new additions to the existing CRM
- Ensuring Quality and CSAT parameters are achieved on a timely basis
- Managed end-to-end processes for messaging problems & issues relating to activation & deactivation of services
- Handled a team of 15 advisors for Quality in the On Job Training Dept (OJT) where I used to listen to the calls taken by them and provide them with feedback for communication skills, accent & process as per the query on the call.
Sales Executive
Andromedia Marketing
09.2003 - 11.2003
- Handled Sales related to the handset, Wireless Landline, and Mobile Phones of Tata Indicom(Telecom)
- Handled Co-operate Sales and Door to Door Sales
- Managed Sales coordination among Teams.
Office Assistant
Overnite Express Courier
04.2003 - 06.2003
- Handled Administrative work related to Updating Courier receipts and assignments.
Telesales Executive
Magus Customer Dialog Pvt Ltd
01.2003 - 04.2003
- Telesales executive for Standard Chartered Bank India for Credit Cards and add-on cards.
Education
M.Com -
Mumbai University
B.Com - undefined
Mumbai University
Diploma in Customer Service Management - undefined
Lawkim Pvt Ltd
Fundamental of Digital Marketing - undefined
Google Certified
Diploma in Business Management -
ICFAI University
Skills
AI basic certification on Google Gemini - Great Learning Academy (03/2024)
Area Of Expertise
- Sales & Marketing
- Customer Relationship Management
- Technical Support
- Business Development
- Retention
- Team Management
- Factory Management
- Inventory Management
- Administrative Manager
Personal Information
- Date of Birth: 07/22/81
- Marital Status: Married
Timeline
Customer Relationship Advisor
ACKO insurance
01.2022
Wealth Counselor
Epacific Services Pvt Ltd
07.2020 - 04.2021
Administration Manager
Babysure Assisted Reproductive Technologies LLP
03.2019 - 06.2020
Recruitment and Development Manager
Kotak Mahindra Life Insurance Company Limited
10.2017 - 02.2019
Factory Manager
Kaalikai Industries India Ltd
09.2015 - 08.2017
Business Development Executive
Everest IT Services Pvt Ltd
07.2012 - 08.2015
Sales Assistant
4POWER INFOCOM FZ LLC
06.2011 - 06.2012
Lead Technical Advisor
Hutchinson 3Globalservices
12.2003 - 12.2010
Sales Executive
Andromedia Marketing
09.2003 - 11.2003
Office Assistant
Overnite Express Courier
04.2003 - 06.2003
Telesales Executive
Magus Customer Dialog Pvt Ltd
01.2003 - 04.2003
M.Com -
Mumbai University
B.Com - undefined
Mumbai University
Diploma in Customer Service Management - undefined
Lawkim Pvt Ltd
Fundamental of Digital Marketing - undefined
Google Certified
Diploma in Business Management -
ICFAI University