RAJIV KHANNA
Assistant General Manager - Information Technology
New Delhi
Summary
Dedicated and results-driven IT professional with over 22 years of experience in IT Infrastructure Management, IT Support, Corporate IT Operations, ERP Support, IT Server Administrator, and Technology Administration. Proven expertise in delivering seamless IT operations, implementing security standards, managing audits, ensuring system uptime, and enhancing productivity across departments. Strong ability to guide teams, optimize workflows, reduce overhead costs, and support business goals through strategic technology solutions. Skilled in establishing IT policies, emergency recovery procedures, data backup frameworks, user support systems, and cross-functional collaboration. Adept at managing hardware/software assets, ERP modules, and multi-site technology environments. Experienced in IT procurement, including vendor evaluation, quotation analysis, negotiation, purchase planning, license management, and contract handling to ensure cost-effective IT operations.
Overview
24
24
years of professional experience
4
4
Certifications
1
1
Language
Work History
Asstt. General Manager - IT
Integrated Project Services International Pvt. Ltd.
04.2020 - 02.2026
- Support the Global IT Team.
- IT Assets and configuration management, including licenses & warranties
- Managing IT operations for 300+ endpoints across multi-site offices, ensuring 99% uptime via online ticketing, ServiceNow /ManageEngine ticketing systems - Enterprise IT Management, Worldwide for IPS office users, like networking & troubleshooting of Software/Hardware day-to-day problems as requirement.
- Support of implantation of ERP systems at New Delhi/Mumbai Locations (ORACLE /PROCORE/SARAL/SAP/ TIMS/UNANET/ASCENTIS/TALLY, etc.).
- Microsoft 365 environment, including Exchange Online, Teams, SharePoint, and Endpoint protection.
- Cyber Security Training & run awareness program for our users to keep safe from cyber- attacks/ virus threats.
- Maintaining Rack Servers, Windows Server 2012/2016/2019/2022 with Hyper-V/AD/Microsoft Entra(Azure Active Directory / Azure AD)
- Maintaining Router & Firewall (CISCO, Riverbed & FortiGate Device/ Cisco- VPN / Citrix, etc.).
- Troubleshooting of Servers and Networks, Systems, Printers, Plotters, etc. & Reinstallation of Windows Server, Windows OS, O365 MS Office, BIM, AutoCAD & AutoCAD collections, MS Project, STADD, Timberline, SARAL, Bluebeam, HAP etc., as required.
- Ensure compliance with ISO 9001:2015 and organisation-wide IT governance.
- Obtaining Computer Quotations & peripherals & Preparation of Comparative / Evaluation chart.
- Preventive maintenance of all IT equipment
- Handle IT procurement, vendor evaluation, AMC renewals, budgeting & comparative reports.
- Active participation in General administration Work/Events.
- The domain has been transferred as per global policy. I previously managed the websites www.ipsintl.net and www.ips-mehtalia.com, but this is no longer required after the domain merge and shift to global management.
- (IPS-Integrated Project Services, LLC-A Berkshire Hathaway Company)
Sr. Manager-IT
Ercom Engineers Pvt. Ltd.
04.2006 - 03.2020
- Maintained IBM Server, Windows 2012 Server + Microsoft Exchange Server 2013
- Maintained IBM/HP Server, Windows 2003 Server + Microsoft Exchange Server (SBS)
- Maintained around 75 Computers/laptop, Printers, Plotters & Networking.
- Maintained Website www.ercomgroup.org.
- Maintained installation of all Software like Windows Server & Exchange, Windows all Platform WIN10 / WIN8 & MS Office, Auto-CAD, MS Project, STADD Studio, SQL-2000, and CPMS, SAP etc. as and whenrequired.
- Troubleshooting of Servers, Networks, Systems, Printers, Plotter etc.
- Backup of Servers.
- Monthly Status Report to the Management.
- Maintained ISO 9001: 2015 standard in IT Department.
- Obtaining Computer Quotations & peripherals.
- Preparation of Comparative / Evaluationchart.
- Preparation of AMC Documents.
- Project costing.
- Www.ercomgroup.org
Computer Hardware & Networking Engineer
Brisk Infotech Solution Pvt. Ltd.
09.2001 - 01.2006
- Maintained around 155 Computers, Software Printers, and Software & Networking in BUREAU OF INDIAN STANDARDS “ BIS ” Govt. Of India in Manak Bhavan & Manakalaya, Delhi as a Computer Hardware & Networking Engineer (April 2004 to Dec 2005).
- Maintained around 145 Computers, Software & Printers in the Ministry Of Consumer Affairs Govt. Of India in Krishi Bhawan, Jamnagar House & Shastri Bhawan, Delhi as a Computer Hardware & Networking Engineer (November 2003 to March 2004).
- Maintained around 175 Computers, Software, Printers & Networking in the Ministry Of FOOD & Public Distribution Govt. Of India in Krishi Bhawan, Delhi for 1½ years,2002 April to 2003 Oct as a Computer Hardware & Networking Engineer.
Education
Master of Computer Applications -
Indira Gandhi National Open University
DelhiCertificate In Computing - undefined
Indira Gandhi National Open University
DelhiAdvanced Diploma in Computer Hardware & Networking Course - undefined
JETKING
Karol Bagh, DelhiBasic Computer Course - undefined
Intech Computer Education
Vikas Puri, DelhiCCNA - undefined
JETKING
Vikas Puri, DelhiB.com - undefined
Delhi University
DelhiSenior Secondary Examination (12th) - undefined
C.B.S.E
DelhiHigher Secondary Examination (10th) - undefined
C.B.S.E
DelhiSkills
IT Infrastructure & Server Management
IT Support
Network Administration
Cloud & Collaboration
Cybersecurity & Compliance
IT Operations, Projects & Leadership
ISO Standards & IT Governance, Documentation, SOPs & Audit Compliance
Certification
Certificate -2019 Kevin Mitnick Security Awareness Training- KnowBe4
Timeline
Asstt. General Manager - IT
Integrated Project Services International Pvt. Ltd.
04.2020 - 02.2026
Sr. Manager-IT
Ercom Engineers Pvt. Ltd.
04.2006 - 03.2020
Computer Hardware & Networking Engineer
Brisk Infotech Solution Pvt. Ltd.
09.2001 - 01.2006
Certificate In Computing - undefined
Indira Gandhi National Open University
Advanced Diploma in Computer Hardware & Networking Course - undefined
JETKING
Basic Computer Course - undefined
Intech Computer Education
CCNA - undefined
JETKING
B.com - undefined
Delhi University
Senior Secondary Examination (12th) - undefined
C.B.S.E
Higher Secondary Examination (10th) - undefined
C.B.S.E
Master of Computer Applications -
Indira Gandhi National Open University
Personal Details
- Father’s Name: Shri Dharam Vir Khanna
- Date of Birth: 28 March 1982
- Marital Status: Married
- Nationality: INDIAN