Summary
Overview
Work History
Skills
Timeline
Education
Generic
RAJIV KUMAR

RAJIV KUMAR

GSOC monitoring Analyst
Hyderabad,TG

Summary

Experienced and dedicated security professional with a proven operations and building management track record. Skilled in monitoring and responding to security events, incident reporting, and crisis management. Recognized for leadership in overseeing alarm systems and cameras. I am seeking a challenging role that values professionalism and commitment to security excellence.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Monitoring Operator

Johnsons Control India Pvt. Ltd
Hyderabad
08.2023 - Current
  • Monitor security events and respond to incidents to ensure client safety
  • Serve as the primary contact for reporting and handling emergencies
  • Facilitated team collaboration through clear communication with fellow operators during shift changes or handovers
  • Delivered timely reports that captured key details about incidents through concise writing skills
  • Mitigated risks with proactive identification of irregular patterns or behaviors in monitored areas
  • Reduced false alarms by effectively distinguishing between real threats and non-threatening events
  • Monitor employee travel for security purposes including welfare checks
  • Coordinate with ground teams to ensure safe transportation for employees
  • Maintain a high level of customer service with a focus on security vigilance
  • Achievements and rewards
  • I was appreciated by GSOC Managers for my dedicated efforts and significant contribution to the team's success, earning a well-deserved Bravo recognition.

Monitoring Operator

Pinkerton Consulting & Investigations Pvt. Ltd
Hyderabad
04.2022 - 08.2023
  • Amazon Global Security Operations Center, Monitored and addressed security events to ensure client and operational safety
  • Acted as the central contact for reporting incidents and providing emergency assistance
  • Implemented a structured escalation process to senior management
  • Responded to site emergencies and coordinated appropriate actions
  • Oversaw employee travel security, ensuring safe transportation and mitigating risks
  • Managed alarm systems and monitored for potential threats or breaches
  • Demonstrated effective leadership in coordinating with ground teams during emergency situations
  • Co-ordinated with Crisis management team and performed employee welfare checks
  • Achievements and rewards
  • I was appreciated by Client for my dedicated efforts and outstanding service for security assistance to employee welfare checks for my excellent customer service.

CCTV Operator GSOC

Peregrine Guarding Security Pvt Ltd, Deloitte
Hyderabad
08.2020 - 04.2022
  • Handled emergency calls and SOS situations, providing immediate support to
  • Deloitte employees
  • Gathered and analyzed information from various media sources to prepare incident reports
  • Detailed potential impacts of incidents on business operations
  • Responded to site emergencies and coordinated with security personnel
  • Monitored employee welfare checks during Covid-19 pandemic
  • Observed alarm systems and cameras for suspicious activity
  • Coordinated with vendors for the integration of security systems with the central command center
  • Achievements and rewards
  • I was recognized by my client "COVID-19 Heroes" for my exceptional commitment and dedicated efforts during the challenging times of the COVID-19 pandemic, surpassing ordinary expectations.

CCTV Executive

SIS Security Pvt. Ltd
Hyderabad
12.2014 - 04.2018
  • Controlling and Monitoring the Integrated Building Management Systems
  • Oversaw and maintained efficient operation of diverse building systems (HVAC, lighting, electrical, security, fire protection)
  • Responded promptly to alarms and notifications
  • Conducted routine checks and maintenance of building systems
  • Took swift action during emergencies to ensure safety and continuity of operations
  • Collaborated with facility management, engineering teams, and external service providers
  • Ensured adherence to regulations, safety standards, and environmental guidelines
  • Monitored and controlled building systems remotely
  • Addressed building system issues even outside regular working hours

Skills

  • CORE SKILLS:
  • Risk Analysis and reporting and Report Writing
  • Electronic Surveillance and Investigation
  • Ability to identify critical issues and report quickly
  • Analytical Thinker, Solution-oriented, Resourceful
  • Intelligence gathering, Conflict resolution
  • Ability to research and compile information
  • Proficient computer skills
  • Ability to handle multiple priorities with ease
  • Possesses excellent interpersonal, analytic & communication skills
  • Well teaching skills and learning skills
  • TRAININGS/CERTIFICATIONS
  • Trained on Emergency Communications Specialist - Core Competencies from The National
  • Emergency Number Association
  • Trained on
  • IS-100C, IS-144A, IS-700B, NSI Public Safety Telecommunications by
  • Federal emergency management agency (FEMA)
  • AREA OF INTEREST:
  • Investigations & Security Reports, Risk Management, Intelligence Analysis, CCTV Monitoring

Timeline

Monitoring Operator

Johnsons Control India Pvt. Ltd
08.2023 - Current

Monitoring Operator

Pinkerton Consulting & Investigations Pvt. Ltd
04.2022 - 08.2023

CCTV Operator GSOC

Peregrine Guarding Security Pvt Ltd, Deloitte
08.2020 - 04.2022

CCTV Executive

SIS Security Pvt. Ltd
12.2014 - 04.2018

Master of Science - PLANT BIOTECHNOLOGY

UNIVERSITY OF HYDERABAD
04.2010 - 04.2012

Education

Master of Science - PLANT BIOTECHNOLOGY

UNIVERSITY OF HYDERABAD
HYDERABAD
04.2010 - 04.2012

Similar Profiles

CREATE PROFILE
RAJIV KUMARGSOC monitoring Analyst