Rajiv Mehta

• 7+ years of Quality experience in ITES industry with good exposure to U.S Healthcare Domain.
• Technical Support Specialist (Data Analyst/Implementation): Providing assistance with various EHR/PM systems (Connector installation, Database issues and API Management) Responsible for monitoring and providing technical supports to servers and workstations infrastructure.
• Identify, diagnose and resolve Level One problems for users of the workstations and Servers through ticketing, mailing, phone etc.
• Managing servers and workstations patching daily and monthly.
• Working with Clients IT contacts to complete the installation of our in-house Software and also with the technical issues faced in relation with data extraction or connectivity issue.
• Handling a team of 10 employees and managing escalation calls/ Work Allocation ( tickets/tasks)/ preparing their monthly report and monitoring their KPI’s.
• Coaching and training within the team to up-skill their knowledge.
• Identifying and providing solutions to server and workstation issues by taking remote access.
• Check the database connectivity and access using an in-house tool (SPINE).
• Reviewing Test Case Document Software defects, Report Bug to development team and take follow up for the same.
• Monitoring the SLA (team) as per given policies and guidelines.
• Updating SOP/ Confluence page for process improvement.

Project Management:

ASPS, Nextech Cloud services and Elixir enrollment program, (2019-2023)

ASPS(American Society of Plastic Surgery): Individually worked on this project and helped the Doctors to complete the Sign up process and the issues occurred while entering patient implant details Manually or by scanning the implants Barcode/QR code.

Nextech Cloud: Nextech is a EHR Vendor and I used to work with them individually regarding Data related issues or installation issues.

Elixir Enrollment Program: Elixir is a program where few of the EHR vendors have a tie up with and my role was to Assist practices in regards with the login issue and the Enrollment process as a part of the onboarding process.

• Working as a Claims Officer For a Australian Process Suncorp.
• Lodging Claims for Worker’s Compensation.
• Maintaining records of the Employers and the Claims Lodged
• Got an award for “Star Performer” For 1st Quarter Jan 2013 – April 2013
• Sending Daily reports of the team and Training New Associates.
• Speaking with Clients and maintaining all the new Updates for the team weekly.
• Making Calls to direct brokers for all the Information.
• Got Cross trained for CTP Lodgement (Vehicle Insurance) and maintained the SLA’s for both the LOB’s

• Managed daily operations of the site, including staff and contractors.
• Ensured compliance with safety protocols, regulations and standards.
• Monitored job progress to ensure quality standards were met.
• Scheduled maintenance tasks and ensured all equipment was functioning properly.
• Maintained records of inventory, assets, personnel and other relevant data.
• Performed inspections of the facility on a regular basis to ensure security measures were followed.

• Role: Used to handle direct calls from customers for UK Based ISP TalkTalk then Tiscali, helping them resolving their issues related to the Broadband connection. (Technical problems like router, wireless connection or general PC related problems).
• (Provisioning Dept.): Administrative Role, where I had complete ownership of providing Broadband to the new customer signing up with the ISP along with the movement of the broadband connection of the existing customers, here I had direct interaction with the client.
• I was moved to 2nd Line Technical Support and handled Escalations which were out of scope of the 1st Level and at the end of the day used to send the report directly to clients based in UK.
• I supported/trained a team of new employees regarding the product and branding and the scenarios we come across.