Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Passport
Height
Languages
References
Websites
Timeline
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RAJIV MIDDYA

RAJIV MIDDYA

Kolkata

Summary

Accomplished food and beverage professional with a strong background in restaurant supervision and customer service excellence. Demonstrated success in upselling and maintaining order accuracy, contributing to enhanced guest experiences. Actively pursuing opportunities to apply skills in a dynamic food and beverage environment.

Overview

3
3
years of professional experience

Work History

Tr Restaurant Supervisor

GreenPark Hotels & Resort
Chennai
11.2024 - Current
  • Ensured full compliance with food safety and hygiene regulations, maintaining a spotless record during internal and external audits.
  • Developed and implemented hygiene protocols across all departments, resulting in a consistently clean and safe dining environment.
  • Conducted regular food quality and safety checks, including temperature control, labeling, and storage compliance.
  • Trained team members on upselling techniques and menu knowledge.
  • Delivered high-standard service training focused on attentiveness, efficiency, and personalized guest interaction.
  • Monitored and drove weekly and monthly sales targets, contributing to a sustained 10%–20% revenue increase.
  • Handled customer complaints professionally and promptly, turning service failures into positive guest recovery opportunities.
  • Managed guest relations by ensuring personalized service, remembering repeat customers, and building long-term loyalty.
  • Analyzed online reviews and guest feedback, implementing service improvements based on actionable insights.
  • Conducted pre-shift briefings to align team performance with service expectations, promotions, and revenue goals.
  • Collaborated with the culinary team to ensure accurate, timely food delivery, and consistent plate presentation.
  • Oversaw inventory control, reducing waste, and managing food costs within budgeted limits.
  • Tracked guest satisfaction scores and implemented training to maintain ratings above 95% on review platforms.
  • Fostered a guest-centric culture among staff, promoting proactive service, and personalized dining experiences.
  • Supported management in operational planning, promotional execution, and KPI monitoring to maximize profitability.
  • Cultivated strong relationships with guests through attentive communication and proactive service, resulting in a 20% rise in repeat business.
  • Got together with team members to create a welcoming atmosphere, leading to a 95% approval rating from guest surveys.

Guest service associate (F&B Service)

Taj Krishna
Hyderabad
01.2023 - 04.2024
  • Presented exceptional customer service by accurately and efficiently taking orders, resulting in consistently positive feedback and repeat business
  • Demonstrated strong multitasking abilities by balancing multiple tables and cooperating with kitchen staff for timely delivery of food orders
  • Proactively upsold menu items and beverages to exceed sales targets
  • Greeted and seated guests promptly, took on food and drink orders, and ensured all requests were met with a positive attitude
  • Effectively communicated menu specials, answered questions, and provided recommendations based on individual preferences
  • Maintained a clean and organized work environment by bussing tables, cleaning spills, and resetting dining areas
  • Collaborated with kitchen staff and management to prioritize customer orders and handle special requests with efficiency
  • Addressed customer complaints promptly to ensure guest satisfaction and retention
  • Followed up with guests after resolving complaints to ensure continued satisfaction and loyalty
  • Implemented personalized customer service strategies resulting in a 98% satisfaction rate among guests
  • Executed efficient problem-solving techniques leading to a 15% increase in positive feedback
  • Cultivated strong relationships with guests through attentive communication and proactive service, resulting in a 20% rise in repeat business
  • Got together with team members to create a welcoming atmosphere, leading to a 95% approval rating from guest surveys.

Internship

Novotel
Chandigarh
07.2022 - 01.2023
  • Executed tasks in all core departments including F&B, Front Office, Food Production, and Housekeeping
  • Managed operations in a 24-hour coffee shop, bar, and multicuisine restaurant
  • Got together with team members to design and implement a new customer feedback system
  • Achieved high customer satisfaction and fostered repeat business by delivering fast and friendly service.

Education

DIPLOMA IN HOTEL MANAGEMENT & TOURISM - Hotel Management And Tourism

BNG College
Kolkata, India
01.2022

Food & Beverage Service -

National Skill Development Corporation ( N.S.D.C)
10.2021

10TH SECONDRY -

W.B.B.S.E
10.2021

Skills

  • Leadership and organizational skills
  • Effective communication
  • Problem-solving
  • Customer service excellence
  • Time management
  • Upselling techniques
  • Multitasking
  • Team collaboration
  • Operational planning

Personal Information

  • Date of Birth: 02/01/2005
  • Nationality: Indian

Languages

  • English, Full
  • Hindi, Native
  • Bengali, Native

Hobbies and Interests

  • Traveling
  • Capturing moments
  • Bike riding

Passport

Z7614410

Height

170CM

Languages

Bengali
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Tr Restaurant Supervisor

GreenPark Hotels & Resort
11.2024 - Current

Guest service associate (F&B Service)

Taj Krishna
01.2023 - 04.2024

Internship

Novotel
07.2022 - 01.2023

DIPLOMA IN HOTEL MANAGEMENT & TOURISM - Hotel Management And Tourism

BNG College

Food & Beverage Service -

National Skill Development Corporation ( N.S.D.C)

10TH SECONDRY -

W.B.B.S.E

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RAJIV MIDDYA