Rajiv Mondal
Hyderabad
Summary
Sales Leader with over 15 years of experience in B2B sales, account management, and business development across various sectors including IT, staffing & recruiting, US healthcare & US taxation. Achieved over $4.5 million in annual revenue while managing 50+ accounts and consistently surpassing sales targets. Proficient in developing high-performing sales teams and implementing strategic initiatives that drive growth. Expertise in CRM optimization and pipeline management to enhance operational efficiency.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Manager - Sales and Business Development
Techgene Solutions
Hyderabad
01.2024 - Current
- Led client acquisition efforts across IT and non-IT staffing sectors, managing portfolio of 30+ SMB accounts generating $614K in annual revenue.
- Executed strategic business development plans to identify market opportunities and establish new partnerships.
- Conducted market research to analyze industry trends, positioning company as preferred staffing solutions provider.
- Managed full sales cycle from prospecting to contract negotiation and client onboarding.
- Collaborated with marketing team to generate qualified leads via email campaigns and digital marketing initiatives.
- Delivered proactive customer service through quarterly business reviews and customized success plans.
- Reduced client churn from 20% to 12% by implementing proactive account reviews and tailored success strategies.
- Built and led a sales team of 12, developing comprehensive training programs on sales methodology within 9 months.
Assistant Manager – Business Development & Sales
Pena4 Inc.
Hyderabad
01.2020 - 12.2023
- Expanded client base through targeted prospecting and relationship building initiatives.
- Conducted needs analysis and consultative selling to deliver tailored staffing solutions.
- Managed complete sales process including lead qualification, proposal development, and closing.
- Ensured ongoing client satisfaction through effective account management and upselling opportunities.
- Led a team of 25 sales professionals, enhancing performance by 88%, and generating $2.1M in revenue.
- Developed training programs focused on business development techniques and performance improvement.
- Collaborated with leadership on strategic growth initiatives and business planning efforts.
- Monitored team performance, delivering constructive feedback to improve sales effectiveness.
Manager - Business Development & Sales
Advantage One Tax Consulting
Hyderabad
10.2013 - 04.2018
- Managed a portfolio of 60+ SMBs and multiple individual clients, serving as the primary contact for all business needs, service inquiries, and individual tax filing needs, with a 92% retention rate.
- Led a 35-member business development team, driving performance through targeted training and coaching initiatives.
- Built the business development function from the ground up, achieving $4.2M in cumulative revenue over a 4-year period.
- Delivered proactive customer service through regular check-ins, strategic account planning, and issue resolution.
- Identified growth opportunities within existing accounts through a deep understanding of client business objectives.
- Prospected and developed relationships with potential clients through cold calling, email outreach, and networking.
- Recruited and trained a business development team, fostering a culture of excellence and customer focus.
- Conducted communication and personality development training to enhance client interactions.
Sr. Customer Support Representative
24/7 Customer
Hyderabad
09.2011 - 09.2013
- Managed escalated client issues with a 96% first-call resolution rate, contributing to improved NPS scores.
- Collaborated with the sales team to convert over 120 support interactions into upsell opportunities worth $340K.
- Partnered with the L&D team to develop training materials, improving team performance metrics by 30%.
- Handled escalated customer concerns, ensuring satisfactory outcomes and positive experiences.
Customer Representative – Sales
Ishka IT Solutions Pvt. Ltd.
Hyderabad
11.2009 - 02.2011
- Call up customers and offer them smartphones and calling plans
- Provide customers with long-distance calling and messaging plans as add-ons.
- Upsold premium calling plans and add-on services, increasing the average deal value by 28%
- Drive target-based sales for the company.
Education
Bachelors - B.com
Bundelkhand University
Jhansi04-2009
Skills
- Strategic planning
- Business development
- Sales management
- Market analysis
- Customer relationship management
- Sales strategy
- Stakeholder management
- Account management
- Inside sales
- Contract negotiation
- KPI development
- Revenue forecasting
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Bengali
Native
Native
Certification
Lean Six Sigma Yellow Belt
Affiliations
Gaming, cooking, and long drives
Timeline
Manager - Sales and Business Development
Techgene Solutions
01.2024 - Current
Assistant Manager – Business Development & Sales
Pena4 Inc.
01.2020 - 12.2023
Manager - Business Development & Sales
Advantage One Tax Consulting
10.2013 - 04.2018
Sr. Customer Support Representative
24/7 Customer
09.2011 - 09.2013
Customer Representative – Sales
Ishka IT Solutions Pvt. Ltd.
11.2009 - 02.2011
Bachelors - B.com
Bundelkhand University