Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Team Leader
Cognizant Techonolgy India Pvt Ltd
Chennai
11.2021 - Current
Built strong relationships with customers through positive attitude and attentive response.
Supported office business development and customer service.
Confirmed confidential budget reports remained up-to-date for manager.
Participated in cross-functional team-building activities.
End - to - End Process SME in Creation to Closure of Projects & Contracts.
Review SOW, PO copies of customers in part of knowing the customers service type, mode of payments, the amount billing on monthly basis, payment terms.
Responsible to access all financial activities in the Cognizant internal system (ESA) for billing and Financial purpose
Processing Journals like revenue accrual & deferrals, Balance sheet reports to Project Managers for various analysis
Processing Invoice creation, cancellation and Credits note for disputed invoice
Review meeting on revenue & cost for each account with Account Business Manager
Worked closely with the Finance counterparts & supported the fiscal year planning process by providing historical data and trend information for review
Provide variance explanation (Actual Vs Forecast) during month end close
100% compliance in all Audits
Team Leader
Standard Chartered Global Business Services India Pvt Ltd
Chennai
10.2016 - 10.2021
Built strong relationships with customers through positive attitude and attentive response.
Mentored and guided employees to foster proper completion of assigned duties.
Assisted with new hire processing and existing training programs.
Initiated timely response to emails, voicemails and written correspondence.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Cross-trained and provided backup support for organizational leadership.
Implemented new working processes to deliver multiple improvements.
Review of SOW, Customers Service type, billing type, mode of payments and Payment terms.
Once client on-boarded, agreed signed fee tariffs are verified and sample computation (Quote) been sent to sales team for review & approval
Hands on experience in client invoice types fixed, volumetric and Time & Materials
Responsible to generate valid and acceptable invoices as per agreed fee tariff updated in the system. Invoices are verified and dispatched to the clients.
Dispatch of Invoices for respective Clients as per SLA and Reconciliation of Invoices dispatched to the clients.
Processing Journals like revenue accrual & deferrals, Balance sheet reports to Head of Sales for various analysis
Comparing Quarterly Results and Provide major driver commentaries
Review meeting on revenue & cost for each client with Business Account Manager
Daily monitoring invoice payments received & outstanding invoice reports such as Prepaid & Suspense
Disputes handling for unpaid invoices and discussion with sales team in client requirements.
Collection/Monitoring of invoice payment and following with the respective Clients.
Preparing KPI, Audit Documents & Reports and Weekly reports of the Bills.
Ensuring that DOI’s, Checklist, SLA’s, Signature Mandates, Client Documents are kept updating, shared with the team members and review on frequent basis.
Financial Analyst
Hewlett Packard Enterprises (HPE)
Chennai
06.2010 - 09.2016
Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
End - to - End Process SME in Creation to Closure of Projects & Contracts.
Review SOW, PO copies of customers in part of knowing the customers service type, mode of payments, the amount billing on monthly basis, payment terms.
Responsible to book valid and acceptable orders in SAP for billing purpose
Processing Journals like revenue accrual & deferrals, cost accrual & deferrals, cost transfer Sending P&L and Balance sheet reports to Project Managers for various analysis
Processing Invoice creation, cancellation and Credits note for disputed invoices
Analyzing outstanding invoices and deal with Account team
Review meeting on revenue & cost for each account with Account Business Manager
Worked closely with the US finance counterparts & supported the fiscal year planning process by providing historical data and trend information for review
Provide variance explanation (Actual Vs Forecast) during month end close
100% compliance in all Audits
Education
Bachelor of Arts - Commerce And Accounting
D G Vaishnav College of Arts & Science
Chennai
05.2007 - 05.2010
Skills
Knowledgeable in [System]
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Accomplishments
Supervised team of 12 staff members and achieved 100% customer satisfaction on providing the invoices on time
Controlled the error percentage of the year 2021
Innovative ideas are been shared within the team to improve process with accuracy and efficiency
Additional Information
Recognized an award as “GEM” for Q2 2021
Received an award as “SPOT AWARD” for Q2 2017.
Recognized as a Trainee/ SME.
Software
Microsoft Excel
Time Management
Critical Thinking Skills
Interests
Volunteering
Travel
Timeline
Team Leader
Cognizant Techonolgy India Pvt Ltd
11.2021 - Current
Team Leader
Standard Chartered Global Business Services India Pvt Ltd
10.2016 - 10.2021
Financial Analyst
Hewlett Packard Enterprises (HPE)
06.2010 - 09.2016
Bachelor of Arts - Commerce And Accounting
D G Vaishnav College of Arts & Science
05.2007 - 05.2010
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