Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Rajiv Rangarajan M

Rajiv Rangarajan M

Senior Analyst - Finance Operations
Chennai

Summary

Business enthusiast, expertise in B2B SaaS and Finance operations having worked with prolific customers. Superior understanding of customer- specific business and challenges. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Senior Analyst - Monetization Operations

Stripe
11.2023 - Current


  • Validating the contracts submitted and ensure to onboard/invoice the end users in accordance with the contracts.
  • Expediting the contracts within the stipulated SLA .
  • Collaborating with cross functional teams to develop billing strategies and optimize pricing policies.
  • Responsible for collecting payments and ensuring that the transactions are timely and accurate.
  • Generate invoices and perform account reconciliations periodically.
  • Monitor payments and incoming payments.

Senior Analyst

Freshworks
01.2021 - 11.2023
  • Flawless execution of billing and invoicing process.
  • Process and review all aspects of contracts, including pricing to ensure compliance with the company policy.
  • Tracking customer contract issues and working with counterparties to have a timely resolution.
  • Review and validate invoices for accuracy, as required, perform cancellations and rebill invoices as requested to correct issues.
  • Manage invoice dispute resolution: identify root causes, contact required parties to manage resolution, and request and obtain endorsements for invoice adjustments.
  • Creation of proforma invoices, Statement of Accounts, and Consolidated and Split invoices catering to the needs of the customer.
  • Meet customers’ expectations by applying payments and rejections correctly and ensure customer's account is updated and facilitate prompt customer payment.
  • Monitor daily system reports, aging items, queries, price exceptions, and system auto-match malfunction, and follow the defined escalation process without delay.
  • Coordinate with accounts receivables to ensure timely payments are applied against the customer's account to create a smooth customer experience.

Assistant Manager

Axis Bank
11.2018 - 01.2021
  • Processing the transfer entries in the given banking software.
  • Handling inward remittances and outward remittances.
  • Handling multicurrency card-related transactions and voucher management.
  • Handling cash transactions (deposits and withdrawls) and tallying at the day’s end.
  • Auditing the inventory fortnightly and checking the correctness of the same.
  • Processing the requests raised by the customers within the stipulated time given by the management.

Education

MBA - Finance And Marketing

SRM University
Chennai, India
08.2016 - 05.2018

Bachelor of Commerce - Information Systems And Management

A.M.Jain College
Chennai. India
07.2013 - 05.2016

Skills

IT Skills - Chargebee, PowerBi, Confluence

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Hobbies

  • Playing cricket and badminton.
  • Listening to music.

Timeline

Senior Analyst - Monetization Operations

Stripe
11.2023 - Current

Senior Analyst

Freshworks
01.2021 - 11.2023

Assistant Manager

Axis Bank
11.2018 - 01.2021

MBA - Finance And Marketing

SRM University
08.2016 - 05.2018

Bachelor of Commerce - Information Systems And Management

A.M.Jain College
07.2013 - 05.2016

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