Rajiv Ranjan
Siliguri
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
20
20
years of professional experience
Work History
Operations Manager
Hometown (Praxis Home Retail Ltd)
Bengaluru
10.2013 - Current
- Ensure that all consumables are within budget and work towards reducing costs
- Ensure that decisions taken are quickly implemented on the ground without losing time
- Control inventory level and shrinkage
- 100% SOP Implementation and Adherence by the team
- Ensure Negative Inventory Control
- Explaining routine tasks to all team members
- Statutory Compliance
- Control Attrition
- Product knowledge, brand differentiation
- Recognize and develop talent
- Coach and mentoring people is an ongoing process in the team and developing people towards growing to the next level
- Increase in talent retention
- Increase in returns per square foot
- Increase in conversion rate
- Reduction in customer complaint cycle time
- Mentor sales assistance through functional, behavioral training and career planning
- Delegated work based on sales targets and individual employee strengths
- Generated repeat business through exceptional customer service
- Resolved complex customer enquiries, disputes and complaints
- Briefed team on product and promotion changes to support upselling
- Completed audits and risk assessments to achieve regulatory compliance
- Coached and mentored store team members to achieve multiple promotions
- Update category and store associates on the latest development in new products/brands and presentation/selling technique
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed and implemented operational procedures to ensure quality standards are met.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Created detailed reports on the performance of individual departments within operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Planned delivery routing, team workflows and promotional initiatives.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented campaigns and promotions to help with developing goods and services.
- Prepared staff work schedules and assigned team members to specific duties.
ASST. STORE MANAGER
Nilkamal Limited
Bengaluru
10.2011 - 10.2013
- Facilitated smooth day-to-day operations of store, managing store associates to achieve desired sales and results
- Enthusiastically interacted with customers and executive leaders to boost sales and team morale
- To achieve the sales targets for the store by continuously motivating and encouraging the host
- Generated repeat business through exceptional customer service
- Forecasted sales performance to efficiently budget and order stock
- To closely monitor the Conversion ratio and average ticket size for the store and continuously improve on the same
- To ensure that the ACM's/DM's effectively monitor all Customer queries (to handle the same in case of escalation)/ Institutional enquiries and higher level of conversion
- To ensure once in a day personal sales order booking and completing the full cycle of sales
- To ensure that customers receive satisfactory service before and after sales (delivery) and quality goods
- To monitor and acknowledge in writing that the CSA's effectively handle all customer complaints at the store level
- To monitor the entire store processes critically
- Arrange to take necessary corrective actions
- Through the concerned supportive functions such as Admin, Back store, VM etc
- Provide new ideas / innovative suggestions for store processes
- To ensure effective implementation of all Marketing / Operational Strategies and Initiatives in the store for increasing the footfall
- To assign store employees to specific departments in terms of new joiners and shuffling.
MANAGER BUSINESS DEVELOPMENT AND CORPORATE
Loom Crafts furniture India Pvt. Ltd, Crafts
Bengaluru
03.2010 - 10.2011
- Achieved management objectives, consistently hitting deadlines and performance targets
- Identifying the prospective clients and potential markets for the new and existing products
- Identifying & pursuing sales opportunities & leads which may come from various sources (Meetings, clients, other sales force, etc.)
- Establishing/ Building relationships with such Key individuals to ensure continuity and ongoing representation
- Additional Responsibilities Handled: Analyzing the market scenario and also roping in major key players in the corporate circle
- Managing activities related to negotiation and finalization of deals
- Handling all PR activities and events related to awareness of the brand and its reaching out to the common man.
ASST. DEPARTMENT MANAGER
Collection I (Home Solutions Retail India Ltd
Bengaluru
04.2007 - 02.2010
- Responsible for Achieving the ABP for the store
- Handling entire Department of Furniture, Home Décor, Furnishing and modular kitchen
- Coordinating with Head Office for the smooth functioning of business
- Responsible for conducting daily meetings and giving targets to the executives
- Revising the product knowledge with CSA's and TL's
- Reporting to head office on daily basis about sales
- Coordinating with warehouse for the home deliveries
- Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management
- Managed personnel hiring, reviewing CVs, conducting interviews and selecting top-qualified candidates
- Worked with leadership to develop and implement action plans to protect company assets and profitability
- Dealt with customer complaints calmly and effectively, resolving issues with timely solutions
- Handled internal disputes and acted as main point of contact for staff queries
- Conducted market research to keep up-to-date with industry trends, competitor activity and customer initiatives
- Greeted and assisted all customers daily in high-traffic retailer.
SR. SALES EXECUTIVE
Furniture world India Pvt Ltd
Bangalore
02.2005 - 03.2007
- Furniture world is a Hyderabad based company and they have their single outlet in Bangalore
- As a format it offers wide range of value products such as Home Furniture, Home Décor, and Home Furnishing
- Responsibilities: Attending the walk-in customers
- Achieving the individual targets
- Coordinating with warehouse for the home deliveries.
Education
B.Com -
M.D University
Rohatak, Haryana01.2000
Senior Secondary -
K.V, CBSE
Siliguri, WB05.1997
Matriculation -
KV Bagdogra
Siliguri, WB05.1995
MBA -
Sikkim Manipal University
Skills
- Inventory control
- Results-based leadership
- Sales management
- Sales team motivation
- Store opening and closing procedures
- Employee training
- Conflict resolution skills
- Operational planning
- Retail industry expertise
- Customer experience
- Team leadership
- Devising business strategies
- Financial forecasting
- Sales training
- Financial Management
- Business Planning
- Process Improvement
- Maintenance Planning
- Business Development
- Performance monitoring
- P&L Management
- Customer Retention
- Health and safety compliance
- Contract Management
Timeline
Operations Manager
Hometown (Praxis Home Retail Ltd)
10.2013 - Current
ASST. STORE MANAGER
Nilkamal Limited
10.2011 - 10.2013
MANAGER BUSINESS DEVELOPMENT AND CORPORATE
Loom Crafts furniture India Pvt. Ltd, Crafts
03.2010 - 10.2011
ASST. DEPARTMENT MANAGER
Collection I (Home Solutions Retail India Ltd
04.2007 - 02.2010
SR. SALES EXECUTIVE
Furniture world India Pvt Ltd
02.2005 - 03.2007
B.Com -
M.D University
Senior Secondary -
K.V, CBSE
Matriculation -
KV Bagdogra
MBA -
Sikkim Manipal University
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