RAJIV RATTAN
New Delhi
Summary
PMP® Certified and Agile professional with extensive experience managing global PMO projects, including program launches, IT initiatives, and ERP implementations like UKG and SAP. Proficient in project planning, risk management, resource allocation, and change management, driving digital transformation and operational efficiency. Experienced in leading complex audit projects for HITRUST i1, PCI, and ISO certifications, ensuring compliance and regulatory adherence. Skilled in Agile, Scrum, Waterfall, and Hybrid methodologies, with a proven track record of delivering measurable value. Adept at fostering stakeholder collaboration and implementing PMO best practices. Dynamic leader with expertise in aligning strategic portfolios with organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Project Manager, Global PMO
Sequential Technology International
Delhi
03.2023 - Current
- Oversee the enterprise-wide project portfolio, ensuring alignment with strategic objectives and business priorities.
- Develop and enforce PMO policies, standards, and methodologies to drive consistency and quality in project delivery.
- Collaborate with senior leadership to establish and manage budgets, resources, and timelines for high-impact initiatives.
- Provide mentorship and guidance to project managers, fostering a culture of accountability and continuous improvement.
- Analyze performance metrics to identify trends, risks, and opportunities for enhancement.
- Spearhead change management initiatives, ensuring seamless adoption of new processes and tools across teams.
- Prepared and presented detailed progress reports to stakeholders, highlighting key insights, and recommendations.
- Facilitated the adoption of specific tools and methodologies to enhance project tracking and collaboration.
Project Manager
Metaphor Networks Pvt Ltd.
Remote
09.2018 - 02.2023
- Successfully led HR digital transformation initiatives and ERP implementations for global clients, ensuring timely and on-budget delivery.
- Acted as the focal point for client engagement, managing expectations, steering committee communication, and project governance through SteerCo meetings and action item tracking.
- Oversaw project budgets, margins, CSAT scores, and sustainable production support models while ensuring continuous process improvement.
- Refined Agile processes by facilitating planning sessions, daily stand-ups, retrospectives, and Scrum of Scrum meetings, leveraging Kanban and Scrum boards.
- Prepared detailed stakeholder reports highlighting risks, escalating issues, and proposing mitigation strategies to maintain project timelines and quality.
- Managed implementation partners, client resources, and third-party teams during design, build, and validation phases for SAP HCM and SuccessFactors modules.
- Provided end-to-end project oversight, from scope management and resource allocation to testing, UAT process improvement, and change management.
- Delivered IT operations training, covering Incident, Problem, Change, and Knowledge Management, while optimizing communication strategies.
- Designed roadmaps and program plans, set up Agile cadences, and facilitated measurable outcomes for projects across regions like the UK, US, Middle East, and India.
- Drove continuous improvement in service transition, release management, and bug resolution, enhancing product and service efficiency.
- Empowered teams through coaching, mentorship, and transparency while managing cross-functional teams of up to 25 resources.
- Ensured operational reliability and compliance by optimizing infrastructure performance and implementing lessons learned for global service delivery
Senior Consultant SAP HCM / Success Factors
HCL Technologies
03.2015 - 09.2018
- Mentoring & monitoring the performance of team in ensuring efficiency in process
- Led Enterprise Solutions by building & managing solution integration; ensuring timely infrastructure project delivery while directing Service Delivery as per the defined SLAs
- Mapped functional & business requirements and translating the same into technical specifications for development
- Directed complete functions of Incident Management; devising corrective action plans to mitigate overall risks
- Collaborated with all departments to conduct analysis, investigation & diagnosis of root cause of problems; updated metrics for service performance and ensuring internal customer satisfaction on a regular basis
- Defined service standards and guidelines, governance structure that serve as benchmark for excellent service delivery
- Managing & leading team members, allocating resources and guiding them till final delivery of project
- Meeting deadlines of various technical reviews without compromising on quality norms
- Directing and leading the technical personnel; imparting continuous on job training to the workforce for accomplishing greater operational effectiveness / efficiency
- Experienced in Configuration Documents, End User Manuals & Functional Specification (FS) related to ESS/MSS on Webdynpro & Workflow based Application
SAP HCM Functional Consultant
DCL Information Technologies
10.2010 - 03.2015
- Work closely with clients to understand their Human Capital Management (HCM) processes and requirements.
- Document and analyze business processes to identify gaps and propose SAP-based solutions.
- Configure SAP HCM modules such as Payroll, Time Management, Organizational Management (OM), and Personnel Administration (PA).
- Develop custom reports, interfaces, enhancements, and forms (RICEF objects) as per business needs.
- Conduct unit testing, integration testing, and user acceptance testing (UAT).
- Provide ongoing support for troubleshooting and issue resolution post-implementation.
Asst. Manager – HR
Golden Enterprises
04.2007 - 09.2010
- Managed all gamut of HR activities for Rajiv Aarogyasri Community Health Insurance Scheme, A.P
- For Star Health & Allied Insurance Company Ltd
Education
PGDBM - Marketing, HR
Guru Nanak Institute of Management
Delhi08-2006
BBA (Hons.) - Marketing Management
Guru Gobind Singh Indraprastha University
New Delhi08-2004
Skills
- Strategic Portfolio and Program Management
- Digital Transformation Leadership
- Project and Program Governance
- Risk Management and Compliance
- Expertise in Waterfall, Agile, and Hybrid Methodologies
- Budgeting and Financial Oversight
- Stakeholder Communication and Engagement
- Process Optimization and Standardization
- Change Management and Organizational Transition
- Performance Metrics, Analysis, and Reporting
- Team Leadership, Mentoring, and Development
- ERP and SaaS Cloud Solutions Implementation
Certification
- PMP Certified, 2752928
- Certified Scrum Product Owner, 001259751
- SAP HCM Certified in ERP 6.0 EHP6
Languages
- English
- Hindi
- Punjabi
Personal Information
Date of Birth: 10/28/82
Technical Skills
- Project Management Tools: [Wrike, Clickup, MS Project, JIRA]
- Methodologies: [Agile, Waterfall, Scrum, Scrumban, Kanban, Hybrid]
- CRM/ERP Systems: [Servicenow, SAP, UKG]
Accomplishments
- Received “Gold Award for Best employe for exemplary performance and driving business results
- Star Award at Sequential Tech in Q1 2024, Q3 2024
- Orion Award (Eminence and Excellence Recognition 2023) at Sequential Tech.
- Reward & Recognition at Sequential Tech for demonstrating Personal Excellence for Service Desk plus ITSM project rollout
- E2E Thankyou award at Sequential Tech from CTO for being an outstanding team player and Global PMO
- Bagged Live Wire Award by HCL for excellent performance during quarter’s OND 2017 & JFM 2018 and LCP 2017
- Recognized as Best Employee for the Project in HCL for FY 2017-2018
Timeline
Senior Project Manager, Global PMO
Sequential Technology International
03.2023 - Current
Project Manager
Metaphor Networks Pvt Ltd.
09.2018 - 02.2023
Senior Consultant SAP HCM / Success Factors
HCL Technologies
03.2015 - 09.2018
SAP HCM Functional Consultant
DCL Information Technologies
10.2010 - 03.2015
Asst. Manager – HR
Golden Enterprises
04.2007 - 09.2010
PGDBM - Marketing, HR
Guru Nanak Institute of Management
BBA (Hons.) - Marketing Management
Guru Gobind Singh Indraprastha University
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