Summary
Overview
Work History
Education
Skills
Responsibilities And Achievements
Hobbies
Timeline
Generic
Rajiv Sharma

Rajiv Sharma

Manager-Visa
Gurgaon

Summary

Experienced manager with strong team leadership, planning, and organizational skills honed throughout a successful career. Proficient at empowering employees to autonomously oversee daily operations and fulfill customer requirements. Diligent trainer and mentor with exceptional management capabilities and a results-oriented mindset. Possesses comprehensive knowledge of visa procedures in 210 countries, encompassing eVisa, sticker visa, visa on arrival terms and conditions, and visa-free terms and conditions.

Overview

17
17
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Manager-Visa

Yatra Online Ltd
10.2021 - Current
  • Managing visa operations of B2C/B2B/Corp Clients.
  • Handling Online evisas for B2C/B2B/SME and large corporate clients.
  • Handling monthly 1200-1500 visas for B2C/B2B/SME and large Corp clients.
  • Maintain daily/monthly operations reports.
  • B2C website update-price change/requirement update/ Offers etc.
  • Roll out new countries evisa process.
  • Leading a visa team of 8-10 staffs.
  • Process training
  • Making SOP/Process notes for smooth and streamlined process

Team Leader-Visa

Uniglobe Air Travel Bureau
03.2017 - 09.2021
  • Handled visas for large corporate clients-EY,KPMG,WNS,TECH Mahindra,TCS.
  • Corporate clients visa query handling on emails and phone calls.
  • Providing documents check list.
  • Documents scrutiny
  • Coordination with VFS/Embassy for submission,passport collection,appointment,visa status tracking.
  • FRRO services
  • Maintain daily/Monthly reports





Assistant Manager

UDAAN INDIA
12.2016 - 03.2017
  • Handled Schengen visa process
  • MICE group visa process
  • Online visa process



Manager

VFS Global
01.2014 - 11.2016
  • Managed joint visa application center (Schengen+ Non Schengen +UK).

Deputy Manager

VFS Global
04.2013 - 12.2013
  • Managed Australia, Canada, Malaysia, Thailand visa application center.

Submission Officer

VFS Global
04.2008 - 03.2013

Education

Bachelor of Education -

Vikram university
01.2012 - 01.2013

P.G.Diploma - computer application

Mahesh yogi vaidic university

Diploma - Travel & Tourism

Kouni Academy

M.A. - history

Jiwaji university

B.A. - undefined

Jiwaji university

Intermediate (10+2) - undefined

M.P. board of education

High School 10th - undefined

M.P. board of education

Skills

  • Understanding of immigration regulations
  • Visa System Proficiency
  • Documentation Skills
  • Data Analysis and Reporting
  • Language Proficiency
  • Research
  • Problem-Solving and Analytical Skills
  • Time Management and Organization
  • Leadership and Teamwork
  • Customer Service and Client Relations
  • Negotiation and Conflict Resolution
  • Critical Thinking and Decision-Making

Responsibilities And Achievements

  • Managed operations for 13 missions including Schengen countries, Thailand, South Africa, Vietnam, Turkey, and UK.
  • Successfully implemented 12 missions operations in Gurgaon VAC within 2 years.
  • Managed a team of 8 staff and improved their performance leading to promotions.
  • Executed MEA apostille and attestation process in Bangalore VAC and trained new staff.
  • Ensured ISO compliance and maintained all reports and formats accordingly.
  • Managed large groups size 3000-4000 Passengers.

Hobbies

Engages in tourism and enjoys reading magazines and newspapers. An avid swimmer


 


Timeline

Manager-Visa

Yatra Online Ltd
10.2021 - Current

Team Leader-Visa

Uniglobe Air Travel Bureau
03.2017 - 09.2021

Assistant Manager

UDAAN INDIA
12.2016 - 03.2017

Manager

VFS Global
01.2014 - 11.2016

Deputy Manager

VFS Global
04.2013 - 12.2013

Bachelor of Education -

Vikram university
01.2012 - 01.2013

Submission Officer

VFS Global
04.2008 - 03.2013

P.G.Diploma - computer application

Mahesh yogi vaidic university

Diploma - Travel & Tourism

Kouni Academy

M.A. - history

Jiwaji university

B.A. - undefined

Jiwaji university

Intermediate (10+2) - undefined

M.P. board of education

High School 10th - undefined

M.P. board of education
Rajiv SharmaManager-Visa