Hi, I’m
Rajiv Sharma
Director- Operations & Client Management
New Delhi,DL
Summary
Enriching experience of 16+ years focused on driving revenue growth and optimizing operational workflows. Skilled in risk mitigation and business management, with a strong history of establishing valuable partnerships, Revenue growth and improving customer satisfaction.
Overview
17
years of professional experience
6
years of post-secondary education
Work History
Dynamics Inc.
Director Of Operations & Client Management
03.2020 - Current
Job overview
- Streamlined operational workflows, enhancing efficiency and productivity across departments.
- Led cross-functional teams to implement strategic initiatives and optimize resource allocation.
- Developed and executed process improvement plans, resulting in reduced operational costs.
- Mentored management staff, fostering leadership skills and promoting a culture of accountability.
- Oversaw compliance with industry regulations, ensuring organizational adherence to standards.
- Coordinated supply chain logistics, improving inventory management and delivery timelines.
- Facilitated training programs for team members, enhancing skill sets and operational knowledge.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Spearheaded negotiation of cost-effective contracts with suppliers, significantly reducing operational expenses without compromising on quality.
Lancers Network
Head of Business Development
09.2015 - 03.2020
Job overview
- Developed and executed strategic partnerships to enhance market presence and drive revenue growth.
- Led cross-functional teams to identify and pursue new business opportunities in emerging markets.
- Analyzed market trends and competitor activities to inform decision-making and strategy development.
- Established key performance indicators to measure success of business development initiatives.
- Streamlined processes for lead generation and client engagement, improving efficiency across departments.
- Mentored junior team members on best practices in business development strategies and client relations.
- Negotiated high-value contracts with clients, ensuring mutually beneficial terms while mitigating risks.
- Delivered customized solutions for clients, resulting in enhanced customer satisfaction and loyalty.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
Lodha Group
Senior Executive Officer
02.2014 - 04.2015
Job overview
- Oversaw cross-functional teams to ensure seamless project execution and timely delivery.
- Mentored junior executives, fostering professional development and leadership skills.
- Streamlined communication processes between departments, improving collaboration on key initiatives.
- Influenced company culture positively by demonstrating strong leadership qualities and embracing diversity in the workplace.
- Delivered exceptional customer service, fostering long-term relationships with clients and stakeholders.
Golden Packaging
Sales Partner
04.2010 - 01.2014
Job overview
- Developed and maintained strong relationships with key accounts to drive sales growth.
- Collaborated with cross-functional teams to optimize packaging solutions for clients.
- Identified market trends and customer needs to inform product development strategies.
- Conducted product demonstrations and training sessions for clients and internal staff.
- Analyzed sales data to refine strategies, improve customer engagement, and enhance performance.
- Led initiatives to streamline sales processes, resulting in improved efficiency across the team.
- Established long-term customer relationships by providing exceptional customer service.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Spearheaded strategic planning sessions to align sales objectives with overall business goals.
- Delivered persuasive sales presentations, showcasing product features and benefits tailored to individual client requirements.
- Enhanced the company''s market presence by attending industry events and networking with potential clients.
- Performed regular review of competitor offerings, maintaining awareness of market dynamics that could impact sales performance or strategy adjustments.
- Conducted comprehensive market research to identify new business opportunities and trends in the industry.
- Mentored junior sales team members, fostering a positive learning environment for skill improvement and career growth.
- Exceeded quarterly sales targets consistently through diligent prospecting and pipeline management.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
American ExpressGurgaon, Haryana
Territory Sales Lead
03.2009 - 04.2010
Job overview
- Developed territory sales strategies to enhance market penetration and drive revenue growth.
- Mentored junior sales representatives, fostering skill development and improving team performance.
- Analyzed market trends and customer feedback to refine sales approaches and improve client engagement.
- Led cross-functional teams to execute product launches and promotional campaigns effectively.
- Established strong relationships with key accounts, enhancing customer loyalty and retention rates.
Education
Indian Institute of Planning & ManagementDelhi, India
MBA from Marketing
08.2007 - 08.2009
Skyline Business School
BBA from International Business Management
06.2003 - 06.2006
DORINSNew Delhi
High School Diploma
04.2002 - 03.2003
Skills
Operational efficiency
Operations oversight
Strategic planning
Strategic planning and execution
Business management
Risk mitigation
Resource allocation
Cost control
Team leadership
Customer service management
Business leadership
Performance evaluation and monitoring
Timeline
Director Of Operations & Client Management
Dynamics Inc.
03.2020 - Current
Head of Business Development
Lancers Network
09.2015 - 03.2020
Senior Executive Officer
Lodha Group
02.2014 - 04.2015
Sales Partner
Golden Packaging
04.2010 - 01.2014
Territory Sales Lead
American Express
03.2009 - 04.2010
Indian Institute of Planning & Management
MBA from Marketing
08.2007 - 08.2009
Skyline Business School
BBA from International Business Management
06.2003 - 06.2006
DORINS
High School Diploma
04.2002 - 03.2003