Rajiv Shilveru
Hyderabad
Summary
Dynamic Retail Store Manager with a proven track record at Reliance Vision Express, adept in financial analysis and customer service. Successfully implemented marketing strategies that boosted revenue by 15% in six months, while fostering team development and enhancing employee performance through targeted training and effective communication.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Reliance Vision Express pvt Ltd
Hyderabad
04.2018 - Current
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Drafted detailed reports on store performance for upper management review.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Resolved customer complaints in a professional manner.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Handled cash register transactions accurately while providing excellent customer service.
- Initiated new product training sessions for employees to improve product knowledge.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Created marketing plans that increased revenue by 15% within 6 months.
- Monitored employee performance and provided feedback on a regular basis.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Assistant Manager
World of Titan
Hyderabad
04.2014 - 03.2018
Education
B'com Computers - Commerce
Sikkim Manipal University
Hyderabad 04-2011
Skills
- Financial analysis
- Customer service
- Employee training
- Sales management
- Inventory control
- Visual merchandising
- Performance management
- Conflict resolution
- Marketing strategy
- Team building
- Cash handling
- Report writing
- Goal setting
- Communication
- Multitasking Abilities
- Shrinkage control
- Staff scheduling
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Accomplishments
- I won best Store manager award in 2024
Timeline
Retail Store Manager
Reliance Vision Express pvt Ltd
04.2018 - Current
Assistant Manager
World of Titan
04.2014 - 03.2018
B'com Computers - Commerce
Sikkim Manipal University