Rajivgandhi Maruthamuthu
1Par Avenue, Scarborough, OnM1G2G3 Building
Summary
Dynamic restaurant owner with proven expertise in staff training and customer service at RRR Restaurant. Successfully developed marketing strategies that boosted sales while ensuring quality control and adherence to health regulations. Skilled in financial management and inventory oversight, fostering a high-performing team dedicated to exceptional guest experiences.
Overview
17
17
years of professional experience
Work History
Restaurant Owner
RRR Restaurant
Andimadam
01.2021 - 12.2024
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Established standards for quality control, customer service, health and safety regulations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Hired, trained and motivated staff to fill all restaurant openings.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Order Taker
Hotel Annamalai
Pondicherry
01.2018 - 12.2021
- Performed light cleaning duties such as sweeping floors, wiping down counters, as needed.
- Stocked server areas with supplies before, during and after shifts.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided assistance to other team members whenever necessary or requested by management.
- Resolved guest concerns and issues quickly and effectively.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Assisted guests with menu selections, providing detailed descriptions of each dish.
- Provided excellent customer service at all times.
- Collected payment for meals served or cashed out customers using POS systems accurately.
- Served food and beverages to customers.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Inspected completed meals against individual orders to verify accuracy.
Hotel Room Attendant
Taj Palace
Yongsan
01.2014 - 12.2017
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Organized supplies for use based on expected customer needs.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Assisted other departments when needed including laundry services, front desk operations and kitchen services.
- Communicated with maintenance team on damages to repair.
- Supplied guests with requested items such as extra pillows, blankets, towels and toiletries.
- Communicated with customers about requests for additional supplies or cleaning services.
- Provided excellent customer service by greeting guests warmly upon arrival and departure.
- Ensured that all appliances were in proper working order prior to leaving the room after servicing it.
- Cleaned guest rooms, including making beds, replenishing linens, cleaning bathrooms and vacuuming.
Order Taker
Aryaas Vegetarian Restaurant
Al Karama Al Kuwait St 20b Street
12.2010 - 12.2013
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Oversaw inventory management, ensuring adequate supplies while controlling costs.
- Implemented energy-saving initiatives to reduce operational costs and promote sustainability.
Order Taker
Hotel Annamalai
Pondicherry
01.2008 - 12.2010
- Processed payments for orders with cash, credit cards, or other payment methods.
- Received and processed guest orders via phone or in person, ensuring accuracy and clarity.
- Verified order details, including dietary restrictions and special requests, to ensure guest satisfaction
- Provided information on menu items, promotions, and hotel services to guests.
- Ensured timely and accurate order delivery, coordinating with kitchen and housekeeping staff.
- "Resolved guest inquiries and complaints related to orders in a professional and timely manner.
- "Maintained a clean and organized work area.
- "Operated point-of-sale (POS) systems efficiently and accurately.
Education
Bachelor of Science - Hotel Management And Catering Science
Thanthai Hans Roever-Bharathidasan University
Perambalur 04-2008
Skills
- Staff training
- Customer service
- Quality control
- Financial management
- Marketing strategies
- Inventory management
- Health regulations
- Menu knowledge
- Point-of-sale systems
- Schedule management
- POS system operation
- Food presentation
- Staff management
- Waste reduction
- Cost control
- Table management
- Budget monitoring
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
Restaurant Owner
RRR Restaurant
01.2021 - 12.2024
Order Taker
Hotel Annamalai
01.2018 - 12.2021
Hotel Room Attendant
Taj Palace
01.2014 - 12.2017
Order Taker
Aryaas Vegetarian Restaurant
12.2010 - 12.2013
Order Taker
Hotel Annamalai
01.2008 - 12.2010
Bachelor of Science - Hotel Management And Catering Science
Thanthai Hans Roever-Bharathidasan University
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