Rajiv Raja Thangavel
Quality Assurance Engineer
Chennai
Summary
QA Lead with proven experience in managing and scaling QA teams, defining test strategies, and owning end-to-end quality across releases. Possesses strong expertise in manual testing, test case design and reviews, and automation frameworks. Demonstrated ability to drive on-time deliveries, enhance release quality, and reduce defect leakage through effective planning, risk assessment, and process optimization. Successfully mentors and guides QA engineers, improves test coverage, and collaborates closely with engineering, product, and business stakeholders to proactively identify issues and deliver stable, high-quality releases.
Overview
11
11
years of professional experience
Work History
Quality Assurance Engineer
ZOHO corporation pvt ltd
03.2017 - Current
- Test Strategy & Planning: Defined and executed comprehensive test strategies for my project, balancing 40% manual exploratory testing with 60% targeted automation to maximize ROI and coverage.
- Quality Leadership: Acting as the primary point of contact for QA within the scrum team, leading defect triage meetings, and enforcing strict entry/exit criteria for releases.
- Metrics & Process Improvement: Implemented data-driven quality metrics (Defect Leakage, Test Pass Rate) to identify bottlenecks, resulting in a 97% reduction in post-production defects.
- Automation Oversight: Strategized the automation roadmap, identifying critical regression flows for automation, and overseeing the maintenance of the test suite.
- Mentorship and Knowledge Sharing: Guided junior team members on domain knowledge and testing best practices, reviewing test cases to ensure alignment with functional requirements.
Member - IT Service
ZOHO corporation pvt ltd
05.2016 - 03.2017
- Served as a subject matter expert on proposed technology purchases.
- Provisioned new software and hardware for use, following established security policies.
- Mentored employees, and offered constructive feedback for performance improvement.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
Trainee - IT Service
ZOHO corporation pvt ltd
05.2015 - 05.2016
- Installed important security and functionality patches to maintain optimal protection against intrusion and system reliability.
- Managed the onboarding and offboarding of employees.
- Adopted cost-effective, useful solutions to implement into current systems.
- Established network specifications and analyzed workflow, access, information, and security requirements.
- Detailed upcoming software upgrades and system sprints to team members.
Education
No Degree - Information Technology
ZOHO Schools (Formally ZOHO University)
Chennai 04.2001 -
Diploma - ECE
JACSI Polytechnic College
Nazareth04.2014
Skills
Team Leadership & Mentoring
Timeline
Quality Assurance Engineer
ZOHO corporation pvt ltd
03.2017 - Current
Member - IT Service
ZOHO corporation pvt ltd
05.2016 - 03.2017
Trainee - IT Service
ZOHO corporation pvt ltd
05.2015 - 05.2016
No Degree - Information Technology
ZOHO Schools (Formally ZOHO University)
04.2001 -
Diploma - ECE
JACSI Polytechnic College