Rajiv Saggar
Operation Management
Ahmedabad
Summary
Seasoned Operations Manager and talented leader with 11+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Operations Manager
Klevu Oy
7 2021 - Current
- Handling a Team of Operation Associates to manage effective and timely completion of the assigned projects
- Project lead for Legacy customer align with the Company's updates and features. Coordinated with the Sales & CS Teams to help them reach out the customer to increase the Revenue by cross-selling.
- Key personnel in the Integration Project of Xero (Accounting Softwae)
- Keeping a constant eye to reduce the Churn Risks and at the same time reducing the Debts of the company.
- Conducted a thorough Audit to reduce the B2B Partners commission in order to regenerate Revenue from new referrals.
- Pre and Post Sales Operation Management, Data Presentation, Reporting (Bi-Monthly / Monthly / Quarterly) to Management
- My Software Skills are - Stripe, Xero, Hub Spot, Metabase, Atlassian (Jira), Basecamp, Microsoft Office, Gmail, Pro-counter, Eloomi, Freshdesk, Shopify (Partners App Management)
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Sr Manager Sales & Reservations
Rayna Group Pvt Ltd
10.2018 - 04.2021
- Developed a Revenue model for the B2B Team to uplift the business revenue by 25%
- Trained and mentored Regional Sales Representatives on effective sales techniques, resulting in an increase in sales closures by 42% during 2018-2021
- My Software Skills were - Zoho, Microsoft Outlook, Microsoft Office and in-house Billing software developed & maintained by Techno Heaven.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
Sales Manager
Eva Tourism LLC
10.2014 - 09.2018
- I started my career as a Travel Sales Professional as an Executive and was promoted to Sales Manager for Eva & Butterfly Tourism LLC
- Managed a team of 13 Executives and Regional Managers to increase the Net Sales of the organization by 30%
- I had worked as a Key Asset in Sales and Operations in a Travel destination-managed company
- I was working closely with Hotels, Resorts and Excursions Destinations for the Contracting
- My Software Skills were - Microsoft Office, Microsoft Outlook, In-house Billing Software, Smart GDRFA (UAE Govt., Visa Portal), Tally.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Area Sales Executive
KICH Architectural Products Pvt., Ltd.
05.2013 - 07.2014
- I joined as a Fresher for the Sales Domain and worked closely with Interior Designers, Architects, Builders and Contractors to meet the need of SS-316 grade Hardware Product & Handrail requirements
- Contributed in completion of some of the Key Projects and Fresh Leads converted to Sales with the Help of Channel Dealers.
- Analyzed sales data and kept up to date with market trends.
- Increased territory sales by implementing effective sales strategies and building strong customer relationships.
Education
Master's of E-Business -
SGM English Medium College of Commerce And Management
Anand, Gujarat 08.2011 - 05.2013
Bachelor of Commerce -
New L.J. College of Commerce
06.2007 - 05.2010
CA-IPCC - undefined
Indian Chartered Accountants of India
06.2007 - 05.2009
Skills
- KPI Metrics
- Team Leader
- Computer Skills
- Adaptability
- Ability to Work Under Pressure
- Communication
- Customer Service
- Microsoft Excel
- Operations Management
- Problem-Solving
- Performance monitoring
- Business Acumen
Details
Ahmedabad, +91 99781 34679, rajivsaggar24@gmail.com
Timeline
Sr Manager Sales & Reservations
Rayna Group Pvt Ltd
10.2018 - 04.2021
Sales Manager
Eva Tourism LLC
10.2014 - 09.2018
Area Sales Executive
KICH Architectural Products Pvt., Ltd.
05.2013 - 07.2014
Master's of E-Business -
SGM English Medium College of Commerce And Management
08.2011 - 05.2013
Bachelor of Commerce -
New L.J. College of Commerce
06.2007 - 05.2010
CA-IPCC - undefined
Indian Chartered Accountants of India
06.2007 - 05.2009
Operations Manager
Klevu Oy
7 2021 - Current
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