Rajiv T Mathew
Sembiam,Perumbur Chennai
Summary
Initiated the hotel career as a management trainee with the Taj group of hotels in 2008 after completing the Bachelor of Science degree in hotel management & catering technology from SRM Institute of hotel management, Chennai. Worked at Taj Club House, Chennai at various positions and roles Untill heading the department as Front Office Manager in 2017. A total of 13years in the industry in which 5 years as head of the department in two hotels.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Front Office Manager
Crowne Plaza Adyar Park, IHG
Chennai
06.2019 - Current
- Crowne Plaza Chennai one of the 1st 5 Star hotels, it is a part of the city’s Hospitality Legacy with 287 Well Appointed rooms and Suites and 6 exclusive dining options including the Iconic Dakshin restaurant and the largest night club in the city.
- In my 2 Years and 5 Months tenure, Hotel has consistently progressed in its guest satisfaction scores from 84 in 2019 to 87.5 currently ,delta increase of 3.5percentile.
- As hotel experience Champion for Guest satisfaction index , Have successfully improved the hotel ranking in the comp set from 4 on 5 in 2020 to 1 on 5 currently and Trip Advisor ranking moved up by 10 places in 2 calender years.
- Successfully generated a YTD revenue of 80 Lakhs from the time of taking over the SPA which was priorly outsourced.
- In conjunction with the housekeeping maintained a room profitability of 69% from 2019 consistently including all additional COVID related protocols through 2020 and 2021.
- Lead the inhouse Task force during both the lockdowns and was officiating during the absence of multiproperty General Manager.
Front Office Manager
Taj Banjara
Hyderabad
01.2017 - 05.2019
- In my 2 and half years tenure at the Oldest and iconic Taj hotel in Hyderabad , was responsible for leading the front office department where the hotel was recognized for the highest achievements guest satisfaction and revenue for the years 2017 -2018 in the last 10 years.
- Additional responsibility of Housekeeping department from June 2018 to april 2019 in the absence of the executive housekeeper.
Asst Front Office Manager
Vivanta By Taj Fisherman’s Cove
Chennai
03.2013 - 12.2016
Sr. Duty Manager
Taj Club House
Chennai
03.2011 - 03.2013
Duty Manager
Taj Club House
Chennai
03.2010 - 03.2011
Front Office Team Leader
Taj Club
Chennai
11.2008 - 03.2010
Education
Bachelor of Science - Hotel Management & Catering Technology
SRM IHM, Madras University
06.2005 - 03.2008
Skills
Guest experience
Budgeting & Forecasting
Cost Management & Inventory Control
Additional Information
- PROFESSIONAL DEVELOPMENT , A Certified Taj Departmental Trainer for Taj Group of Hotels, empowered to train in any hotel in the chain. (CTDT) Attained Gold Level in Certified Business Excellence Facilitators Programme .Certified as Team Leader /Facilitator. A programme aimed at improving process development teams for the organization. Silver Level in 2012 and Gold Level in 2013, Platinum Level in 2014
Timeline
Front Office Manager
Crowne Plaza Adyar Park, IHG
06.2019 - Current
Front Office Manager
Taj Banjara
01.2017 - 05.2019
Asst Front Office Manager
Vivanta By Taj Fisherman’s Cove
03.2013 - 12.2016
Sr. Duty Manager
Taj Club House
03.2011 - 03.2013
Duty Manager
Taj Club House
03.2010 - 03.2011
Front Office Team Leader
Taj Club
11.2008 - 03.2010
Bachelor of Science - Hotel Management & Catering Technology
SRM IHM, Madras University
06.2005 - 03.2008