Rajkannan M
Chennai
Summary
To enter an impeccable relationship with an organization and to be a part of the challenging team which strives for the better growth of the organization and which explores my potential and provides me with the opportunity to enhance my talent with an intention to be an asset to the company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Engineer
Microland
Chennai
09.2024 - Current
- Troubleshot hardware issues on desktops, laptops, and other IT components to ensure smooth user operations.
- Followed up with vendors for warranty-related issues on laptops, desktops, headsets, and printers, ensuring timely replacements or repairs.
- Provided on-site and remote technical support using RDP and other remote tools to resolve end-user issues.
- Troubleshot, configured, and deployed software as per user requests and organizational policies.
- Installed, configured, and maintained Office 365, Windows operating systems, and other enterprise software applications.
- Troubleshot and configured Cisco VPN, Trellix, and handled vulnerability and authentication issues.
- Utilized BMC Remedy ticketing system to log, track, and resolve incidents, software requests.
- Supported and configured corporate mobile devices, ensuring proper integration and security compliance.
IT Support Engineer
PPMS Field Marketing Pvt. Ltd
Chennai
02.2024 - 09.2024
- Troubleshot hardware and software issues on desktops, laptops, and other IT components, ensuring minimal downtime.
- Installed, configured, and maintained the Microsoft Office, One Drive, Windows operating systems, and other enterprise software applications.
- Provided technical support to end users both on-site and via remote access tools, ensuring timely issue resolution.
- Supported and maintained servers, file servers, firewalls, and networking, ensuring smooth IT operations.
- Resolved network-related issues, including DHCP conflicts and IP address assignment problems.
- Managed and updated asset records of desktops, laptops, and other IT infrastructure components.
Graduate Engineer Trainee
Eaton Power Quality Private Limited
Pondicherry
08.2021 - 08.2022
- Troubleshot hardware and software issues, VPN (Zscaler) on desktops, laptops, and other IT components, ensuring minimal downtime.
- Installed, configured, and maintained Microsoft Office, Windows operating systems, and other enterprise software applications.
- Managed and updated asset records of desktops, laptops, and other IT infrastructure components.
- Followed up with vendors for warranty-related issues on laptops, desktops, headsets, printers, and networking equipment, ensuring timely replacements or repairs.
- Utilized BMC Remedy ticketing system to log, track, and resolve incidents and service requests efficiently.
- Resolved network-related issues, including DHCP conflicts and IP address assignment problems.
Education
Electronics And Communication Engineering -
Jeppiaar SRR Engineering
Chennai04-2019
Higher Secondary School -
Ck School of Practical Knowledge
Cuddalore04-2015
Secondary School Leaving Certificate -
Ck School of Practical Knowledge
Cuddalore04-2013
Skills
- Technical support
- Hardware troubleshooting
- Active Directory
- Office 365
- Windows operating systems
- CISCO VPN
- Incident management
- Software Troubleshooting
- Azure cloud administration
- Microsoft Azure
- Azure Cloud
- Azure certified
- DHCP
- Remote technical support
Certification
- AZ-104: Azure Cloud Administrator Associate
Languages
English
First Language
PERSONAL STRENGTHS
- Good communication and interpersonal skills.
- Ability to work in a challenging environment.
- Learning from adverse situations.
- Meticulous and a quick learner.
PERSONAL PROFILE
Date of Birth : 24/12/1997
Marital Status : Single
Nationality : Indian
Languages : Tamil, English
Hobbies : Reading books, Cycling
DECLARATION
I hereby declare that the details furnished above are true to the best of my knowledge and belief.
Timeline
Engineer
Microland
09.2024 - Current
IT Support Engineer
PPMS Field Marketing Pvt. Ltd
02.2024 - 09.2024
Graduate Engineer Trainee
Eaton Power Quality Private Limited
08.2021 - 08.2022
Electronics And Communication Engineering -
Jeppiaar SRR Engineering
Higher Secondary School -
Ck School of Practical Knowledge
Secondary School Leaving Certificate -
Ck School of Practical Knowledge
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