Raj Kiran K

Support Analyst

Bengaluru

Summary

Offering excellent problem-solving abilities and genuine interest in technology, ready to excel in the future role. Brings foundational understanding of software troubleshooting and hardware setup, along with strong communication skills. Ready to use and develop technical troubleshooting and customer service skills and open to learn new technologies.

Overview

year of professional experience

Work History

Technical Support Analyst

TATA TELE BUSINESS SERVICES

06.2019 - 03.2020

Provided assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
Assisted in product testing efforts prior to release, helping identify potential bugs or user experience improvements needed.
Collaborated with cross-functional teams to develop solutions for recurring technical problems.
Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration.
Improved customer satisfaction by providing timely and accurate technical support to end users.

Education

Bachelor of Computer Applications -

Rabindranath Tagore University

Bhopal, India

04.2001 -

Skills

Software installation

Remote technical support

Technical issue analysis

Ticketing Systems (eg, Jira, Zendesk, ServiceNow)

Customer Issue Diagnosis

Effective Communication

Multitasking

Time Management

Timeline