Photography
Rajkiran Radhakrishnan
Insurance Broking Specialist
Mumbai
Summary
Customer-focused Account Executive, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Account Executive - Motor Underwriting
Earnest Insurance Brokers
Dubai
11.2021 - Current
- Maintained large sales pipeline, developing proposals, negotiating terms and closing sales.
- Assisted in training and mentoring new account executives to aid overall team performance.
- Worked with marketing department to deliver promotional materials appropriate to customer needs.
- Built exceptional customer satisfaction by delivering friendly service.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Achieved company targets by implementing successful sales strategies.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Negotiated with underwriting department at insurance company's end for better pricing along with better coverage which helped to retain clients.
Relationship Officer - Motor Underwriting
RAK Bank
Dubai
05.2021 - 10.2021
- Set up new client accounts and updated Salesforce files with precision.
- Provided exceptional service and support, going extra mile to retain customers.
- Contacted existing customers and informed them of new product offerings.
- Oversaw daily activities of direct reports, maximizing overall team productivity.
- Trained and mentored new and junior staff members for improved team efficiency.
- Assisted sales team with cold calling and following up on leads.
Customer Service Officer/Underwriting
Gargash Insurance Services
Dubai
09.2017 - 05.2021
- Researching insurance policies and products
- Processing of compliance check before placing the business with high net worth clients
- Building and maintain business relationships with clients
- Negotiating policy terms and costs with the insurance providers
- Collecting insurance premiums
- Arranging insurance cover for clients with the insurance provider.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
- Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
Senior Associate Claims Handler
Willis Towers Watson
Mumbai
10.2013 - 01.2017
- Handled claims portfolio for Marine class of business from initial notification to settlement
- Processed compliance check on the customers profile before presenting the claims to the insurance companies
- Regular follow ups and update to the client and other parties as well as building good rapport with them so that the claim is fast moving
- Assisted the placing team at the time of renewal of business by providing them vital information on claims statistics
- Assisted associates/colleagues in technical queries, working towards improvising the claims process.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Senior Associate
Sunny Home Care PVT LTD
Mumbai
05.2012 - 01.2013
- Handled the Purchase of Raw materials
- Handled the Branding and Marketing of the products
- Created comprehensive reports and delivered presentations to high-level stakeholders.
- Managed the Logistics for the company
- Built quality, trusting relationships with consumers to facilitate sales opportunities and grow shop profitability.
- Trained junior associates in proper procedures, team policies and strategies for success.
- Preparing monthly and annually sales report and presenting it to the directors
Education
BBA - Finance
07.2009 - 04.2012
Skills
Relationship building and management
People Management
Operation monitoring
Compliance understanding
Negotiation and persuasion
Microsoft Office and Hardware Proficiency
Accomplishments
- Have completed a programming course on programming language “C” and “C++”
- Worked as an associate in the cultural fest of S.K Somaiya College “UTKARSH 2009”
- Was awarded as the “Star Employee of the Month” during the training period itself for taking up new challenges while working with Willis Towers Watson.
- Was rewarded as the best former of the team during the lockdown period for issuing highest number of policies and revenue generation while working with Gargash Insurance.
- Rewarded 4 times by Oman Insurance company for generating highest premium in each quarter while working with Earnest Insurance Brokers.
Interests
Listening to Music
Timeline
Account Executive - Motor Underwriting - Earnest Insurance Brokers
11.2021 - Current
Relationship Officer - Motor Underwriting - RAK Bank
05.2021 - 10.2021
Customer Service Officer/Underwriting - Gargash Insurance Services
09.2017 - 05.2021
Senior Associate Claims Handler - Willis Towers Watson
10.2013 - 01.2017
Senior Associate - Sunny Home Care PVT LTD
05.2012 - 01.2013
SK Somaiya College of Arts, Science And Commerce - BBA, Finance
07.2009 - 04.2012