Rajkumar Antonisamy

• Enhanced client satisfaction by delivering high-quality work within deadlines.
• Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
• Strengthened client relationships with consistent communication and timely updates.

• Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
• Recommended Sales and flown operational improvements based on tracking and analysis of source data.
• Worked on exception automation for sales and flown module.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
• Performed gap analysis to identify areas of improvement. Reviewed test cases and implemented the change request.
• Worked on preprocessing for new project implementation and identifying the source data issue and fixing the same

• Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
• Collaborated with other senior managers to develop best practices for operational efficiency across departments.
• Enhanced team productivity by implementing efficient workflow processes and prioritizing tasks.
• Handled the User access and Testing team for process improvement.

• Collaborated with IT and business teams to develop and enhance architecture in order to better track business KPIs.
• Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
• Improved service quality, addressing client concerns promptly and professionally.
• Prepared and reviewed revenue accounting reports.
• Led cross-functional teams to achieve project goals on time and within budget.
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Enhanced service delivery by developing and implementing efficient processes.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Streamlined operations for improved customer satisfaction and retention rates.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Planned and managed full project lifecycles for Etihad airways, Virgin Australia & LATAM group Airlines from conception through final completion.

Project Transitions:
8+ years of experience in transitioning Revenue accounting of major airlines to Accelya Managed Services (AMS)
Sales and Flown Modules:

Provided statistics and necessary inputs to the pre-sales team for approaching new clients.
Closely liaised with Account Management for transition of new business and review of existing business.
The role involved:
o Detailed requirement gathering in line with the RFP (Request for proposal).
o Mapping business solutions.
o Documenting new requirements.
o Documenting proposed solutions with Product team and client signoff.
o Documenting test strategy and review test cases with client.
o Budget staff for UAT.
o Monitor daily testing status and report progress to client and senior management.
o Monitor tickets raised for fail test cases and follow-up till resolution.
o Monitoring Transition document and project plan from go-live till steady state.
o Measure and report monthly progress inline with the transition plan
o Documenting change management and learning in Business Process Manual
Keys airlines transitioned:
o LATAM Airlines with 75 mil annual passengers
o Virgin Australia with 45 mil annual passengers
o Etihad Airways and equities with 40 mil annual passengers

• Mentored junior team members, fostering a positive work environment that encouraged professional growth.
• Enhanced customer satisfaction through proactive problem-solving and consistent followup.
• Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
• Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
• Scheduled and monitored sales team members' workloads to meet customer needs.
• Maintained up-to-date knowledge of products and services offered to customers.

• Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
• Manual calculation of ORC
• Manual Refund processing