RAJ KUMAR AYYANAR
Manager Operations
Hyderabad
Summary
- Manager – Operations Proven track record of setting benchmarks that reaped rich profits and registered growth in expansion endeavours of globally focused organization and their transition operations in a career spanning 18+ years. Profile:
- Noted for sound practical management style centered on impact-driven strategies to implement the transitions of entire business operations relevant to territorial statutory norms and provide solutions that stir enhanced work efficiency and progress for the organization.
- Result- oriented leader with proven skills in spearheading cross-cultural teams of varied sizes, motivating them and honing their skills to achieve corporate goals Significant contributions include:
- Efficiently handling Eight sub-teams with 45 FTEs, one Assistant Manager and Team Lead for Primary Law Content Operations workflow
- Migrated and established multiple workflows from inception to business as usual
- Transitioned work worth 45 FTEs from Manila and Eagan over last 13 years of experience with Thomson Reuters
- Was instrumental in designing the Metrics for all the transitioned processes
- Built and reengineered the Training module and streamlined the process to expedite the return on investment
- Advocated and drove culture of cross-training across sites (between Hyderabad and Manila teams) – Business Continuity Plan
- Mentored multiple process improvement suggestions. Built culture of DID - Do It Differently.
- Associated with multiple Business Resource Groups to drive Employee Engagement in teams within & across sites
- Managed and planned the onshore stakeholder visits
Overview
18
18
years of professional experience
Work History
Manager of Operations
Thomson Reuters International Services (India) Pvt. Ltd
Hyderabad, Telangana
01.2022 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Increased profit by streamlining operations.
- Introduced new methods, practices and systems to reduce turnaround time.
- Developed systems to track and log work issues.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Identified procedure or process changes required to improve performance and productivity.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed operations reports to understand numbers and trends.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Spearheaded department training to enhance employee performance and boost employee productivity.
Team Leader
Thomson Reuters International Services (India) Pvt. Ltd
Hyderabad, TS
07.2010 - 06.2016
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Implemented new working processes to deliver multiple improvements.
- Participated in cross-functional team-building activities.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coordinated weekly meetings for internal and external groups.
- Led team of 65 members while providing exceptional customer service.
- Assisted with new hire processing and existing training programs.
- Confirmed confidential budget reports remained up-to-date for manager.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Cross-trained and provided backup support for organizational leadership.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with colleagues to create prototypes for designs and training materials.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Initiated timely response to emails, voicemails and written correspondence.
Assistant Manager
Thomson Reuters International Services (India) Pvt. Ltd
07.2010 - 06.2016
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Monitored security to protect employees, customers and property.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Mentored team members to enhance professional development and accountability in workplace.
- Compiled financial data to comply with budget.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
Team Lead
Bank of America (India) Pvt. Ltd
10.2004 - 07.2010
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Reported on updates to project specifications and progress.
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
- Adjusted equipment to meet different productivity levels.
- Operated production machinery safely to reduce workplace accidents.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Coached team members in techniques necessary to complete job tasks.
- Directed and supervised team of 15 engaged in Production and Process development.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Designed strategic plan for component development practices to support future projects.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Set up and calibrated machinery to meet specific production requirements.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
- Audited team performance and compliance with OKRs and Goals standards.
- Continuously checked products for quality assurance according to strict guidelines.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Participated in cross-functional team-building activities.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Inspected equipment and conducted basic repairs to keep machinery operational.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor’s - Commerce
Post Graduate Collage
Planning and ControlCoaching for ManagersLeading and Managing PeoplePreparing and Delivering Appraisals - undefined
Project PlanningTime ManagementEffective CommunicationCreative Thinking at WorkChange ManagementSix Sigma Green Belt Training - undefined
Skills
Project Transition Managementundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Manager of Operations
Thomson Reuters International Services (India) Pvt. Ltd
01.2022 - Current
Team Leader
Thomson Reuters International Services (India) Pvt. Ltd
07.2010 - 06.2016
Assistant Manager
Thomson Reuters International Services (India) Pvt. Ltd
07.2010 - 06.2016
Team Lead
Bank of America (India) Pvt. Ltd
10.2004 - 07.2010
Bachelor’s - Commerce
Post Graduate Collage
Planning and ControlCoaching for ManagersLeading and Managing PeoplePreparing and Delivering Appraisals - undefined
Project PlanningTime ManagementEffective CommunicationCreative Thinking at WorkChange ManagementSix Sigma Green Belt Training - undefined
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