Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Rajkumar Bhosale

Team Leader
Mumbai,Maharashtra

Summary

Experienced Operations Team Leader with a track record of enhancing team performance and driving operational efficiency. Skilled in implementing quality improvement initiatives and ensuring regulatory compliance. Demonstrates exceptional problem-solving abilities and a talent for developing strategic operational plans aligned with company objectives. Proficient in Microsoft Office Suite, fostering teamwork and collaboration for successful outcomes.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Operations Team Leader

Accenture
06.2023 - Current
  • Lead a team of 19 associates, driving productivity, performance, and compliance with operational standards.
  • Monitor team output, identify performance gaps, and implement improvement strategies.
  • Oversee day-to-day operations, including staff scheduling, leave management, and resource allocation.
  • Resolve team conflicts, fostering a positive, respectful, and collaborative work environment.
  • Mentor and coach team members to achieve individual and collective performance goals.
  • Track, analyze, and report key performance indicators (KPIs) for operations, quality, and productivity.
  • Prepare detailed reports and presentations for senior management, highlighting performance insights and improvement initiatives.

Process Trainer

Accenture
02.2021 - 06.2023
  • Conduct onboarding activities for new hires, ensuring seamless integration into the team.
  • Develop and implement structured training plans to enhance employee knowledge and performance.
  • Facilitate interactive training sessions, combining theoretical and practical learning approaches for maximum engagement.
  • Design and administer Process Knowledge Tests (PKT), analyze results, and implement remedial action plans.
  • Lead and manage the training team, ensuring the effective delivery of training programs and continuous skill development.

Quality Analyst

Accenture
01.2019 - 02.2021
  • Conduct audits on agent tasks to ensure adherence to quality standards and operational guidelines.
  • Facilitate error calibration sessions to align team understanding, enhance accuracy, and maintain consistency.
  • Perform Root Cause Analysis (RCA) to identify underlying causes of errors and implement corrective measures.
  • Develop and execute quality improvement plans for agents in the bottom quartile, driving performance enhancement.
  • Present weekly quality performance reports and error analysis during QA calibration calls with clients.
  • Collaborate with stakeholders to refine quality metrics and optimize processes for continuous improvement.

Associate

Accenture
12.2017 - 01.2019
  • Execute daily tasks with accuracy, efficiency, and adherence to company policies and industry standards.
  • Maintain high-quality output by following established guidelines and best practices.
  • Ensure timely completion of tasks while meeting or exceeding Service Level Agreements (SLAs).
  • Identify and escalate operational issues to enhance workflow efficiency and problem resolution.
  • Participate in training sessions and feedback discussions to continuously improve skills and performance.
  • Collaborate with team members and supervisors to maintain a productive and goal-driven work environment.

Education

Bachelor of Management Studies - Marketing

SMT. Sushiladevi Deshmukh College
Mumbai, MH
06.2014 - 08.2017

Skills

  • Team Leadership & Performance Management

  • Stakeholder Communication & Escalation Handling

  • SLA & Productivity Management

  • KPI Analysis & Reporting

  • Root Cause Analysis (RCA)

  • Training & Development

  • Quality Assurance & Compliance

  • Capacity planning

  • Process Optimization

  • Team Leadership & Performance Management

Certification

Advance Microsoft Excel

Accomplishments

  • Employee of the Month/Quarter
  • Hallmark Award
  • Encore Award

Affiliations

  • Esports
  • Travelling

Timeline

Operations Team Leader

Accenture
06.2023 - Current

Process Trainer

Accenture
02.2021 - 06.2023

Quality Analyst

Accenture
01.2019 - 02.2021

Associate

Accenture
12.2017 - 01.2019

Bachelor of Management Studies - Marketing

SMT. Sushiladevi Deshmukh College
06.2014 - 08.2017

Similar Profiles

CREATE PROFILE
Rajkumar BhosaleTeam Leader