Summary
Overview
Work History
Education
Skills
Professionalaffiliationscertifications
Systemexperience
Projects
Training
Languages
Timeline
Generic

Raj Kumar Bondada

Hyderabad

Summary

Tech-savvy ServiceNow developer with over 2 years of experience. Delivers exceptional customer service and drives internal enhancements. Expertise in integrating third-party tools like JDE, Skybox, ThousandEyes using REST web services, JDBC, Soap messages, Inbound Email Actions. Skilled in creating catalog items, workflows, and scripts for data extraction.

Overview

2
2
years of professional experience

Work History

ServiceNow Developer (Analyst)

Humana, Inc.
10.2023 - Current
  • Effectively applied SAFe Agile Framework principles to drive efficient project execution and continuous improvement across all stages of software development life cycle.
  • Developed catalog items and workflows incorporating complex scripting to automate the request fulfillment process and change management.
  • Streamlined operations through the creation of flow designers for catalog items and ITSM processes
  • Implemented various improvements to CMDB processes including creating ACLs, DB views, and conducting quick discovery on CMDB classes.

ServiceNow Developer (Analyst)

Takeda Pharmaceutical Company Ltd.
09.2022 - 10.2023
  • Engaged in client interactions to understand requirements and executed projects according to industry standards.
  • Streamlined ITSM and Service Catalog functionalities.
  • Enhanced efficiency by leveraging automated scripting techniques while extracting and manipulating data between systems.

ServiceNow Developer

Deloitte Consulting LLP
Hyderabad
  • Utilized expertise in ACL creation and M2M table development.
  • Developed a variety of scheduled scripts to perform daily validations
  • Enhanced SFTP integration for improved communication and data transfer.
  • Designed numerous notifications and email scripts.
  • Developed multiple catalog items and flows to streamline operations

Education

Bachelor of Engineering (Computer Science & Engineering) -

Indian Institute of Information Technology, Sricity, Chittoor, Andhra Pradesh

Skills

  • ServiceNow Web Services
  • Inbound Email Actions
  • workflow automation
  • Change management
  • ITSM
  • SAFe Agile Framework
  • PI Planning
  • Backlog Refinement
  • Sprint planning
  • Sprint Retrospective
  • ACL creation
  • Db Views creation
  • Quick discovery on CMDB classes
  • ServiceNow Service Catalog
  • C
  • HTML
  • CSS
  • JavaScript
  • Microsoft Word
  • Microsoft Excel

Professionalaffiliationscertifications

  • Certified ServiceNow Administrator
  • Certified Application Developer

Systemexperience

ServiceNow Service Catalog (Project Experience), ServiceNow Web Services (Training Only), ServiceNow - Proficiency - Training and Project Experience, AngularJS - Proficiency - Training only, C++, HTML, CSS - Proficiency - Training only, JavaScript - Training and Project Experience, Microsoft Word (Project Experience), Microsoft Excel (Project Experience)

Projects

Takeda Pharmaceutical Company Ltd., 

Humana, Inc.

Honda

Training

  • ServiceNow ITSM
  • ServiceNow Service Catalog
  • ServiceNow Scripting
  • ServiceNow Application Development

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Timeline

ServiceNow Developer (Analyst)

Humana, Inc.
10.2023 - Current

ServiceNow Developer (Analyst)

Takeda Pharmaceutical Company Ltd.
09.2022 - 10.2023

ServiceNow Developer

Deloitte Consulting LLP

Bachelor of Engineering (Computer Science & Engineering) -

Indian Institute of Information Technology, Sricity, Chittoor, Andhra Pradesh

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