Rajkumar Chandrasekaran
Lead Consultant in Automobiles
Sithalapakkam
Summary
Passionate and experienced Automobile After sales with a proven track record of providing support to Customer/Client to achieve the requirements. Dynamic and result driven IT consultant with several years of experience in managing and delivering innovative IT solutions in Automobiles. SME in Warranty and Extended Warranty System and Process.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Lead Consultant Automobile
Wipro Limited
Chennai
06.2023 - Current
- Leading Automobile OEM projects and support DEV and Testing Team to proceed further.
- Support to Prepare SOW, BRD and FRD documents.
- Gather and synthesize functional and non-functional business requirements ensuring alignment to business strategy
- Support BA team to preparing requirements, Process flows, specifications, business processes, User story and recommendations in compliance with Automotive Industry standards, policies and methodologies.
- Steering Scrum, PI Planning, WSR and MBR with Client and Higher management at Wipro.
- Streamlined internal processes for better resource allocation and improved operational efficiency.
- Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.
- Performed gap analysis and provided plans based off of identified recommendations.
Lead Analyst -Extended Warranty System, Product and Claims
Ford Motor PVT Ltd
05.2015 - 05.2023
- Lead Internal Customer Discovery and Get requirement and translate same to IT and Finance team to proceed further.
- To Support IT team to define the request SME or CR.
- To Provide requirements through Rally with high level user story
- Maintaining Extended Warranty System and Provide Business Support to Markets.
- Initiate Business Testing, UAT sign off
- Support Finance Team to Define Extended Warranty and AMC Pricing with help of claims and other data.
- Lease Car and Variable Marketing Product Related Support to Markets
- Regular review with Senior Management on New Product /Projects Progress. limits
- Develop and Create New Extended Warranty Products for Asia Pacific
- Developed strong relationships with clients, resulting in increased trust and repeat business engagements
- Conducted detailed market research to support product development initiatives and identify new growth opportunities
Warranty Engineer (Asia Pacific & Europe Market)
Ford Motor PVT Ltd
08.2011 - 04.2015
- Reviewed and approved warranty claims submitted by dealerships, ensuring compliance with company policies and guidelines
- Report out Claim Anomalies,3 MIS Failures and Other Gaps to Market
- To support IT for claims related UAT and sign off
- Identify key parts which need to be recalled for inspection across model line/ dealers & conduct periodic governance meeting with key stakeholders
- Analyze process and identify key areas of improvements in Claim Process
- Monitoring daily claims flow in system and Allocating Target based on Requirement
- Performed detailed analysis of failed components, contributing to improved product quality and reduced future warranty claims
Senior Technical Support Specialist
Al Futtaim Motor Toyota Distributor
- Supervisor In 4x4 Vehicle Maintenance section
- Motivating Technician to do work properly and Fix it right first time
- Allocating Jobs to respective technicians
- Diagnose the problems and recommend parts that must be changed
- Prepare Estimation and Forward it to Customer Approval
- Perform Road Test & Final checks Once Job Completed by technician
- To Submit Failure Analyses and Technical Reports to Manufacture
- Diagnose all Electrical and Electronic Component.
Technician (Toyota & Ford Dealer)
- Greeting customers, scheduling service appointments, and receiving vehicle information
- Listening to requests of the service desired and clearly explaining information on the repair order
- Performing Minor & Major Repairs
- Estimating the cost and time needed to do the repair
- Handling customer complaints and maintaining high customer satisfaction standards.
Education
BE Mech (Part Time) - Mechanical Engineering
Sathyabama University
Chennai, India 04.2012 - 04.2015
Diploma in Mech - Mechanical Engineering
Mohamed Sathak Polytechnic College
Keelakarai, India 01.2003 - 04.2005
HSC -
St. Britto Her Sec School
Madurai, India 01.2001 - 04.2003
Skills
Warranty Claim Management
Customer /Client Discovery
Project Management
Product Owner & Scrum Master
IT Coordination and System Management
Vehicle Repair
Team Handling
Extended Warranty Product Development
International Customer Handling
AMC and Extended Warranty Product & Pricing
Forecast & Budget
Organizing and Planning Initiative
Team Handling
Affirmation
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Affirmationplace
Chennai
Professionalrecognition
Professional Recognition Certificate From City & Guilds UK
Languages
English
Tamil
Hindi
Kannada
Telugu
Malayalam
Awards
- Awarded by Wipro for Innovation Champion Award Q3 for the Support which provided on the Hyundai Warranty Redevelopment Project 2024.
- Awarded by Ford of Thailand for Extended warranty, AMC & System support for New Model Launch in Aug 2022
- Awarded by Ford of Asia Pacific Team for the Launch support to Thailand New 3rd Party Team for Extended warranty Product and System Aug 2021
- Awarded by Ford of Asia Pacific Team for the Launch support to Thailand Quick lane Oil change Products Feb 2021
- Awarded by Ford of Asia Pacific Team for Supported to bringing additional Revenue of $4.9M From Australia Market Nov 2020
- Awarded by Ford of Asia Pacific for Supported to Launch the Extended Service Business in South Africa Market May 2017
- Awarded by Ford as Functional Excellence for additional Support on the Warranty Manual Preparation
- Received Four Promotion and Four Top Achiever in Ford
Timeline
Lead Consultant Automobile
Wipro Limited
06.2023 - Current
Lead Analyst -Extended Warranty System, Product and Claims
Ford Motor PVT Ltd
05.2015 - 05.2023
BE Mech (Part Time) - Mechanical Engineering
Sathyabama University
04.2012 - 04.2015
Warranty Engineer (Asia Pacific & Europe Market)
Ford Motor PVT Ltd
08.2011 - 04.2015
Diploma in Mech - Mechanical Engineering
Mohamed Sathak Polytechnic College
01.2003 - 04.2005
HSC -
St. Britto Her Sec School
01.2001 - 04.2003
Senior Technical Support Specialist
Al Futtaim Motor Toyota Distributor
Technician (Toyota & Ford Dealer)
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