RAJKUMAR DANENDRA
New Delhi
Summary
Results-driven professional with a background in customer service and a focus on resolving complex challenges. Excellent communication skills paired with strong analytical and reconciliation abilities. Experienced in managing multiple tasks efficiently while meeting tight deadlines. Looking to apply expertise in problem-solving to support customer and organizational objectives.
Overview
2026
2026
years of professional experience
Work History
Associate
WNS Pvt. Ltd.
06.2023 - Current
- Resolved flight booking discrepancies and collaborated with airlines to ensure seamless customer experiences using analytical and reconciliation skills.
- Applied problem-solving skills to address last-minute changes and emergencies, minimizing disruptions with excellent written and verbal communication skills.
- Delivered exceptional customer service, achieving high satisfaction ratings through effective multitasking and timely responses.
Associate
IGT Pvt. Ltd. Solutions
06.2023 - 02.2024
- Managed passenger itineraries and adjusted bookings with precision, applying analytical and reconciliation skills to meet client needs.
- Ensured accuracy of booking details and client information, enhancing operational efficiency with excellent written and verbal communication skills.
- Provided proactive support to improve customer satisfaction, managing multiple requests effectively with multitasking and time management.
Trainee
Capgemini
Noida
2018 - 2019
- Verified patient eligibility and ensured compliance with HIPAA regulations, demonstrating analytical and reconciliation skills for accurate records.
- Maintained comprehensive knowledge of the U.S. health sector to support client inquiries with excellent written and verbal communication skills.
- Assisted in data entry and documentation, improving process accuracy with strong multitasking and time management.
Education
B.Sc. General - undefined
Kamakhya Pemton College
ManipurXII (Higher Secondary) - undefined
St. John’s Matriculation Higher Secondary School
Tamil Nadu01.2014
Skills
- Data entry expertise
- Microsoft Office applications
- Analytical and reconciliation abilities
- Effective communication skills
- Time management and multitasking
- Problem-solving capabilities
- Knowledge of US health sector
- Familiarity with travel industry standards
LANGUAGES
English (Fluent)
Hindi (Fluent)
Manipuri (Native)
Tamil (Fluent)
French (Beginner)
Timeline
Associate
WNS Pvt. Ltd.
06.2023 - Current
Associate
IGT Pvt. Ltd. Solutions
06.2023 - 02.2024
B.Sc. General - undefined
Kamakhya Pemton College
XII (Higher Secondary) - undefined
St. John’s Matriculation Higher Secondary School
Trainee
Capgemini
2018 - 2019